It's about price for me. My bill went up $12 (like most others did) two billings ago and another $35 this last billing period ('promotion' ended). My total is just shy of $150, and we don't have any of the movie channels (HBO etc.). We can afford D*, but the $150 is getting under my skin. the nearly $50 more in two months woke me up. I've been loyal. I've never had (except for the time it takes) a really bad experience with a CSR - likely because of this board (thank you all who have been there for me) and my own technical savvy. However, after a month with YouTube TV (as a test) and our long standing subscriptions to Netflix and Prime Video along with purchasing some shows that cost extra (mostly British crime drama) to stream from Prime we've decided to move to YTTV. Even my wife (not at all tech oriented - could care less) can handle it without complaints while using our Roku and Apple TV boxes. I'm not factoring in the cost of our broadband because we've always had it (since it was available), and need it for our two voip phone systems (personal and business) anyway. It's Charter Spectrum and they have no data caps. All of the sports channels we use are on YTTV. So, in the end, for me it's $65 vs. $148 and the psychological impact of that. There's a lot of streaming services we could subscribe to for the difference - with no penalty for cancelling after a month or two. I will likely call them within two weeks to make it 'official'.