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Ongoing issues with D* and green pixelation is driving me insane!!

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Nuance, Apr 10, 2008.

  1. Jun 4, 2008 #281 of 316
    spidey

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    Have you looked at replacing the actual cable from the dish to multiswitch for the 103 input? Since it isnt the HDMI versus Component problem some of us have seen with HDMI wondering if that had been done yet, maybe really bad shielding etc. Also have they tried a new receiver model???
     
  2. Jun 4, 2008 #282 of 316
    George Be

    George Be Cool Member

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    Wow, Nuance, that REALLY sucks!! Maybe that helps to explain why my email was "deleted without being read"...!!!

    For the record, I'm not buying that business about "the only case he's never been able to solve." It might very well be the first case for that rep where the customer hasn't just given up in disgust, and decided to just live with the problem!!

    I hope that maybe someone else here can continue to come up with suggestions for how to hunt down the source of the local interference (if that's what it is.) But even if that doesn't happen, perhaps it will be some consolation to know that your experience is "immortalized" here. If reading this thread convinces even ONE person to NOT get D* service (and instead try something else), you will have saved at least one person from going through what YOU went through (and are still enduring!)

    I wonder if it would be any help if people started an email campaign to D*, chiding them for ignoring your situation? (I know I already gave that a shot!!!) Maybe there would be some "strength in numbers"?

    Best of luck,
    George

    (P.S. For hopes of a "longer-term" solution, see my recent post here on the FCC! :D )
     
  3. Jun 4, 2008 #283 of 316
    ironwood

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    I continue seeing lots of green pixelation on Fox local HD channel program "Moment of Truth" in LA market. Am I the only one seeing it?
     
  4. Jun 4, 2008 #284 of 316
    David MacLeod

    David MacLeod New Member

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    it had all been swapped out before, some items more than once.
     
  5. Jun 5, 2008 #285 of 316
    Nuance

    Nuance AllStar

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    The only thing that has not been done relocating the dish. However, I am actually with D* on this one - there's no better spot for it than where it is. Actually, it really can't go anywhere else.

    There are no billboards, cell phone or microwave towers around.

    Finally, we aren't running any appliances or light dimmers when the issue occurs. In fact, tonight my wife was switching through the stations and channel 6 (Fox HD) exhibited the issue. Bummer...
    All new cables have been run. Actually, every piece of hardware has been replaced at least once. I have not, however, been given a different model of DVR. You think an HR20 or the newer version of the HR21 would do the trick? Hmm...
     
  6. Jun 5, 2008 #286 of 316
    Nuance

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    P.S. Would getting D* to install that new SWM-enabled Slimline (AU9) dish do anything? I haven't read up much on it, so I don't know if it applies or not.
     
  7. Jun 5, 2008 #287 of 316
    azarby

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    Nuance, What type of water heater do you have in the home, Electric or gas? How about a sump pump or water well pump? One more thing, do you or any of your neighbors have any X10 controlled appliances or other ectrical devices?

    Bob
     
  8. Jun 7, 2008 #288 of 316
    Nuance

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    We have a sump pump, and according to my wife is goes on frequently.

    We have a Kenmore Economizer 5 gas water heater.

    Finally, what is an X10 controlled appliance?
     
  9. Jun 7, 2008 #289 of 316
    kokishin

    kokishin Godfather

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    Silicon...
    Nuance,

    X10 info: http://www.smarthome.com/about_x10.html


     
  10. Jun 8, 2008 #290 of 316
    azarby

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    I was thinking that the sump pump could be sending out interference (inductive kick back) or you might have a defective thermostat on an electric water heater that oscilllates back and forth sending out RF to mess up the signal. A gas water heater should be ok unless it is one of these new electroninc controlled on demand heaters. I would see if temproarily shutting down the sump pump for a few hours makes any differnece.

    Since the HR21 is in the basement, in what proximity is it to the sump pump and the sump pump electrical circuit.

    X10 devices are remote controlled lights, electrical appilances or outlets. If your neighbor uses one , depending if you are on the same transformer or not, he could be sending garbage into your power lines.

    Again, no guarantees, but things to think about.


    Bob
     
  11. Jun 8, 2008 #291 of 316
    K4SMX

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    Next time you have problems you need to pull the breaker on that pump just to make sure it's not causing electrical noise. Probably not, but you never know. Don't forget to put the breaker back on afterwards......:)
     
  12. Jun 8, 2008 #292 of 316
    E-A-G-L-E-S

    E-A-G-L-E-S AllStar

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    If this is true, I am so envious it hurts. My experience the last few months has been aweful. By far the worst I've had with D* since '02.
     
  13. Jun 9, 2008 #293 of 316
    uteotw

    uteotw Legend

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    Same here. I've had more problems in the past 2 months than in the past 6 years before that. And the fact that there are TWELVE pages (so far) on this issue should show that it's serious and needs to be addressed by D* NOW...... (and no, I don't need to reboot or check the cables again, which is all they tell me on the phone).:nono2:

    Edit: I am at my wits' end w/D*. I've done everything possible over the phone, checked all cables, blah blah. Then I got a real smart*** on the phone who wanted to charge me $80 to have it checked out, w/out any sort of credit for all the programming I've been paying for but haven't been able to actually WATCH. I can't begin to explain her sarcasm, but one example would be: "If your hot water heater isn't working, you don't call the water company and ask them to fix it for free." Huh?

    Anyway, got a "supervisor" who was just as bad and put me through to retention. Long story short: Added the "protection plan," $19.95 service call fee waived, can cancel for $10 fee. I guess even if I pay it for a year it's $72, which is cheaper than one $80 service call, and while I'm not really interested in upping my bill even MORE right now, I realy just want it to WORK as it should.

    Unfortunately, my hopes aren't that high based on what I hear, but what are my odds a tech can actually FIX this problem? Slim to none? 50/50? Any adivce???

    Thanks.
     
  14. Nuance

    Nuance AllStar

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    I can't pull the sump pump out of the equation right now because we are getting slammed here in WI with storms. Tomorrow we may set a record for the most rain in June EVER.

    I wonder if the water heater or sump pump is sending out some interference. So kokishin, would you recommend I get both the noise filter (for the box) and the phase coupler? You guys think that would solve the issue if the sump pump is the issue?
     
  15. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    I think you could chase your tail for a while trying all of this.
    Wait until you can simply open the breaker [turn off] for the sump pump/septic tank [whatever] and then see if there is any change. If there is, THEN look into the things to resolve the noise.
     
  16. uteotw

    uteotw Legend

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    Well, a tech came out today and replaced the satellite dish with a "newer" model and a couple connectors he said were bad. HD Picture is fine right now, which is good, and signal strength numbers in 103(c) are all in the 90s, but the pixelation/freezing/etc. problem has always been sporadic so we'll see. Could this take care of it?
     
  17. Nuance

    Nuance AllStar

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    I hope it does take care of it, uteotw. However, all of my hardware was replaced at least once, so...

    Well, the sump pump has been going like crazy lately, but we haven't had any pixelation. With all the tornado warnings and thunderstorms lately, we've been in the basement a LOT and have been tuned into the local channels to watch the radars. So far, no green pixelation, so I don't think it's the sump pump.
     
  18. K4SMX

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    It's not the pump, then. I think at this point we've pretty much established that your problems are not your problems. As I understand it, you have OTA reception now with the AM21. So is there a continuing issue with your ability to receive local HD's?
     
  19. stroker

    stroker New Member

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    Jun 12, 2008
    Hey Nuance - Feeling the same pain here in Albany NY

    I'm a new D* cust on Mar 29th. Everthing was great for about two weeks.
    Then on local Fox HD sound was delayed about 1-2seconds for the whole show making it not watchable.

    Called D* they told me to contact local station. My reply was I'm purchasing signal from D*. Tech said they would file a complaint. The problem was only on HD.
    My SD set had no problems. The same problem happened again two weeks later.
    Called D* - they could not find the first complaint. Said it would be escalated - never heard back. Series ended so I stopped watching. My other local HD's only started to have long audio stutter problems and the occassional pixellation - not always green. then it got worse and more frequent.

    My signal strengths were very good and I have a perfectly clear shot to the sky. Issues happen when it is calm and clear also.

    D* setup service call, but it took 8 days for the tech to come out. He peeked Ant, changed connectors and said wait and see. Next day it's back. Finally got local number and had Sr tech call back - he stated that D*'s aware of issue and will be sending out new downloads.

    Just checked and I have 0X0235 downloaded last night - I still have audio and video issues but only on the local HD channels.

    My wife's about to do something really bad to me if they don't get it fixed soon.
    We never had these issues with cable.
     
  20. K4SMX

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    "Something really bad," huh? Wow. I wonder what that might be.....:rolleyes:

    I suggest you do the same thing as Nuance. If you have an HR21, order an AM21 add-on OTA receiver, put up an indoor or outdoor TV antenna as appropriate to your location, and forget the DirecTV HD locals until they get this straightened out.

    Welcome to DBSTalk!
     

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