Only with FX

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by toobs, Apr 9, 2014.

  1. Apr 28, 2015 #61 of 164
    TomCat

    TomCat Broadcast Engineer

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    That is puzzling, because if it stated that it was 1:17, then it must have had the correct guide info already. But if it stopped short of that, something else is going on.

    I am also a little incredulous; I have been recording a lot of FX since The Shield and I have never seen this problem. How can it be specific to certain subscribers?
     
  2. Apr 28, 2015 #62 of 164
    texasbrit

    texasbrit Well-Known Member

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    Are you recording it on a Genie and if so which one?
     
  3. Apr 29, 2015 #63 of 164
    TomCat

    TomCat Broadcast Engineer

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    No, I am not smart enough to upgrade :ewww: .

    But I have heard of this on other models.
     
  4. May 5, 2015 #64 of 164
    Colonel Badger

    Colonel Badger AllStar

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    Exact same thing happened to me with Americans, on our HR44. Pissed !!!!!!
     
  5. Jun 11, 2015 #65 of 164
    bpratt

    bpratt Godfather

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    I finally got around to watching the season finale of the Americans on my HR44 and it stopped at 1:05 even though the guide showed 1:11. This problem has been going on for a long time so I always record all FX shows on my HR21-700 as well as the HR44-500. When I run into the HR44 stopping at 1:05, I can always watch the entire show on the HR21 with no problems. One time when I forgot to record on the HR21, I downloaded the failing show from On Demand to my HR44. Even that would not go past the 1:05 point so I had to download it On Demand onto my HR21 which played the show to the end.
     
  6. Jun 12, 2015 #66 of 164
    toobs

    toobs Legend

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    Has anyone made this bug aware to Directv yet? This is an on going problem without a cure.
     
  7. Jun 12, 2015 #67 of 164
    pappasbike

    pappasbike Godfather

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    This is a genie guide bug that's been around since the genies first came out and has never been addressed. And likely will never be. You will also see a version of this issue if you make use of that "Start From the Beginning" feature available on some channels. When I've done it I noticed that it goes back too far, actually into the ending of the previous show and then begins. So then it ends the playback before the end of the show you wanted to watch. It's burned me a couple of times on shows that I got into and wanted to see through to the end. It's actually a useless feature on the genies. I have an HR 22 and tried it on that and it works fine. You will be able to see all of the program that you intended to watch.
     
  8. Jun 12, 2015 #68 of 164
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    It would have to be an oddity in the Guide info that causes short-timing of a few specific shows on Genies (some Genies? I have one ep of The Americans to go) and not on HR2x's. Otherwise, the problem would not be limited. I am very curious how this comes about.
     
  9. Jun 16, 2015 #69 of 164
    mrdobolina

    mrdobolina AllStar

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    This happened with, I think, Justified for me again sometime this year. Perhaps some other show I watch on FX but not sure which. I was able to either FF or jump/skip past the incorrect stopping point and continue to watch. I'm fuzzy on the details because it was quite awhile ago, but I do recall that I was somehow able to bypass the bad stop. I had to time it perfectly, because sometimes it would still stop at that place. Pretty sure it was the skip forward button I pushed, and it had to be right before the point of the bad stop.

    If I recall correctly, the bad stopping point was always during a commercial. Could it be a bug/issue with the whole insertion of local commercials on national channels thing?
     
  10. Jun 24, 2015 #70 of 164
    TomCat

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    It could be, but unlikely as that would probably be more random as to when the stop was, and would probably not affect just a main net like FX.

    All shows have a running time code as part of ancillary data, and every frame of video, and where the show starts and where it stops, as well as the ability to slip/skip/ FF and RWD are based on that. It references everything regarding which frame should be displaying at a particular time, to that TC, and references when it should stop playing, or recording, to the TC value that is (typically) exactly an hour after the starting TC (which is usually 00:00:00:00).

    The problem with inserting a different commercial into the middle of a show (which is actually stored on the HDD along with the programs) is that there is no way to know what the TC should be at that time, ahead of time, and if they just jump to the TC associated with that inserted clip, it will not match the running TC and can cause the recording to stop, or jump to the end, or prevent FF/SKIP/SLIP. The only way around this is to have an internal TC generator built into the OS that runs in sync with the program, so that when the sequential running TC is broken by an inserted commercial, the DVR references the generated TC to keep from getting confused. That is probably not something that can be simply dropped into the code for an up rev, so I think there is a problem trying to make that happen reliably unless the newer model DVRs have that included.
     
  11. Jul 2, 2015 #71 of 164
    toobs

    toobs Legend

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    So tired of this bug. Once again, it has happened again, This week's Tyrant. Run time was 1hr 6min. It cut off at 1hr 5min. I'm better off at downloading all shows that are from FX. Genie is such a POC!!!
     
  12. Jul 2, 2015 #72 of 164
    inkahauts

    inkahauts Well-Known Member

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    It's not the genie. It's something to do with fx. Otherwise all stations would do this. I think fx keeps messing with their dang guide data all the time and screws things up. They are probably trying to outsmart everyone by altering ending times to make more money by selling ads in particular programs and then changing stuff at the last minute.

    Now that justified is gone I'm seriously considering canceling all fx programming from recording since it's obvious to me it's there fault. If it wasn't every other station would have this issue too when the change time grams for shows.
     
  13. Jul 2, 2015 #73 of 164
    gpg

    gpg Well-Known Member

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    But there has to be some intermittent local element to the issue. This episode of Tyrant recorded in its entirety on my Genie. In the past, I've had Justified or The Americans cut off early when others did not. If it were general guide issue, wouldn't the problem occur on all boxes or at least on all Genies?

    There is something strange going on with FX shows that are extended a few minutes over an hour, but I don't think it's guide data per se. In fact, when I've experienced the problem, the recording bar showed the correct program length, but playback would switch to the "save or delete" dialogue before reaching the end of the episode.
     
  14. Jul 2, 2015 #74 of 164
    bpratt

    bpratt Godfather

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    The problem with that theory is: I record all FX shows on both my HR44-500 and one of my HR21-700. When the problem happens on my HR44, I can watch the same program on my HR21 and it always plays to the end of the program. This problem only occurs on the genie.
     
  15. Jul 2, 2015 #75 of 164
    toobs

    toobs Legend

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    Thank you. Someone is finally getting it. There is something wrong with the Genie and FX. I've talk to friends that haven't upgraded to the Genie and they never had any recording issues on FX.
     
  16. Jul 3, 2015 #76 of 164
    inkahauts

    inkahauts Well-Known Member

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    Except that other people had this issue on non genies in the past. Me included. And I've not had it on my hr44. But have on my HR34 in the past. Go figure.

    I believe it's more to do with them updating or changing very late and a bit of pure luck. The luck is based on where the DVRs in the cycle for pulling the latest data IMHO. I literally think it's a matter of a few minutes that causes the issue IMHO.

    I could be wrong but I know it's not only been a genie only issue since it began.

    Guide data is constantly being downloaded to the DVRs. It is always pulling soon guide data and making sure it's up to date and also slowly long term data that will allow it to populate up to two weeks out. I think guide data is actually hit three times IMHO. Around two weeks out, one week out and within an hour or so of the top of the hour. I think sometimes receives may be getting the fx update to late to adjust. That's my guess.

    It also could be that for some reason the time frame in the guide is updated but maybe it actually records based on the program's definition that we don't see that says how long the show is. Maybe that is getting missed sometime on some receivers. But how that can be so random I am back to my timing issue idea.

    No matter what it's really weird and annoying.
     
  17. Jul 3, 2015 #77 of 164
    inkahauts

    inkahauts Well-Known Member

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    I did in the past when I had my HR24. And I've seen it on one and not another genie. So it's not a consistent issue anyway. It's possible they found a fix for the HR24. Don't know as it's been a while since I used it for fx. A long while. This has been going on for years. :(
     
  18. Jul 3, 2015 #78 of 164
    prushing

    prushing Active Member

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    It has to be a guide data issue. I think I've had it happen 1 time. I think it may have something to do the ads they put at the end. The episodes usually end around 1:05-06, which they usually cut off just before that. The guide will show anywhere from 1:11-15. So the recording may be having an issue with runtime and actual runtime.

    Sent from my KFTHWI using Tapatalk
     
  19. Jul 3, 2015 #79 of 164
    pappasbike

    pappasbike Godfather

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    I agree, except that I have seen this with a few other networks as well, AMC for example. Most of the shows such as the Americans that I know I'm going to have a problem with on my 44 I've added 15 minutes to and set them to record on my HR 22. I've never seen this occur on the 22.

    And I still maintain that this is related to that "watch from the beginning" feature on some shows and networks. My 44 always cuts off early and you'll never see the end of that program while the 22 always goes to the end of the episode. I've tested this countless times on both machines. I first saw these issues on an HR 34 that I had several years ago and I'm not happy that it still continues years later on the 44.

    The "watch from the beginning" issue I realize is caused by the genie starting the playback from the end of the show that was aired just before the show I want to see, so as a result it cuts off before the end of the desired program. I've also tested this with my 22. Using this feature the playback begins at the beginning of the desired show not from the end of the prior one and therefore ends at the appropriate time. This is completely consistent. Others may well have seen something similar on other boxes but this is a consistent multi year genie problem that has not been resolved.
     
  20. Jul 3, 2015 #80 of 164
    jimmie57

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    You have done a lot of tests to point to the problem.
    The Start from the beginning requires the internet if I understand this correctly. I do not have a Genie and not connected to the internet so I do not get this feature.
    OK, here is my question: What if you disconnect from the internet one day and record a couple of the programs that give you this early cut off problem ? If they play to the end this might prove your theory. This might also help the programmers find the problem.
     

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