Okay, here's the story: I have an HR 21 that has been in use for about 2 years. I also have an H21 in the basement and two weeks ago, I installed an HR 23 in another room. Last night I was moving the optical connection from my DVD player back to the HR 21, probably done that 20-30 times in the last few years. Anyway, it appears that the little plastic trap door over the connection fell off and is jammed inside the port since I can't push the optical cable in now and there is no red light showing. I can get audio through the RCA red/whites and I did try to hook up the digital orange RCA out but get no sound that way. So..........I called tech support to find out about how to swap out this unit and was told that DTV will charge me $200 for a replacement, shipping both ways and "up to $400" to repair the existing unit since it has been damaged and it is my fault. To clarify, I do have sound - even though it is analog - and if the digital quit working, that's my fault. Apparently, nothing ever wears out.... So I asked for a supervisor and very politely explained that I have been a customer for 5+ years and just 2 years ago threw away a DirecTivo that I paid $900 cash money for. I also pointed out that since I live in Nowhere, Alaska, I have had to pay for all my installs and dishes, probably $3,000 out of my pocket since I installed once and then had to install again - at my expense - when DTV switched to MPEG4. in addition to paying $120+ a month and more with SuperFan and Sunday Ticket. That cut no ice. The supervisor sounded like he was about 15, probably a nice enough kid but no help. For the short term, I can either limp along with analog sound or trade with the HR23 which is sort of a spare. That rcvr is in my office and is connected to a Slingbox so it uses analog audio, anyway............but...........this just seems like a rotten deal to me. I'd be willing to pay shipping on a swapped unit or pay a small repair fee but shipping on both units plus a new lease fee plus an undisclosed repair fee seems wildly unfair. I should also point out I have never gotten any hot deals from DTV, never got the free SF, didn't get any consideration at all that wasn't the standard deal. And, no, didn't threaten to cut off my service and, quite frankly, I'm not going to. Any advice?