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Ordered a new receiver (add to) and got an old refurb?

Discussion in 'DIRECTV General Discussion' started by nuke, Mar 16, 2010.

  1. Boston Fan

    Boston Fan Godfather

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    If this is the case, they really should start referring to them as used rather than refurbs.
     
  2. Alebob911

    Alebob911 Hall Of Fame

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    You know, any refurbed item I have ever gotten has always "looked new" but then again I "purchased" the item and not leased it. Would I have been happy if I added a receiver and received a beat up one, probably not but then again if i didn't pay full price for the upgrade I would live with it until it needed to be replaced. I agree that D* could and should do a better job with their refurb program. What would it really cost to make them look "like new"? they already got 199 for it and now another 99 i am sure there is some monies available to clean them up and by doing that they get and keep happy customers. Sometimes you have to spend money on customers for those customers to spend money on you.
     
  3. notnufbw

    notnufbw Legend

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    This discussion is inspiring me. I think I'll call my friendly CSR and explain to them how I want to exchange one of my non-DVR HD units for a nice HD DVR. Furthermore, considering the $1800.00 plus per year their service costs me, I think it would be a fine customer appreciation idea to waive the $99.00 "valued customer" price and not charge me anything for the HD DVR accept for the monthly receiver fee. I've never received or asked for any special consideration during the 8 years that I've been a customer.

    Yeah, I know, I'm a dreamer.:grin:
     
  4. HDTVFreak07

    HDTVFreak07 Icon

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    If I get a refurbished receiver with scratches on them, I would simply call them and say, "NOT in my $500,000 house!!!" Of course, I would simply avoid having DirecTV send me a replacement and simply go to Best Buy to buy a newer receiver. Then again, I would still have to call DirecTV and order AM-21 for another $50 because I do NOT get locals via satellite.
     
  5. wingrider01

    wingrider01 Hall Of Fame

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    Sep 9, 2005
    Key phrase there - want to be 100 percent certain of a brand new in box unit, do that. Granted you can't wheedle the sales weasel down to a savings like you can do with 5 or 6 calls to a Directv CSR, but you get what you want with 100 percent certainty, you just have to pay the complete upfront cost. Your decision
     
  6. RunnerFL

    RunnerFL Well-Known Member

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    A couple of years ago I called and got the $99 deal and added another receiver. I too initially got a refurb unit that was scratched up. I called up and calmly explained to them that I paid good money and I didn't want something that was all scratched up in with all my other shiny black equipment. The CSR I spoke with refunded my $99, had a return kit sent to me for the scratched DVR and then ordered me a new DVR using my $99 credit. She then gave me $120 in credits on programming and the next day I got a brand new unit.

    Call, be nice to the CSR. It will get you farther than being upset and yelling or demanding.
     
  7. Thaedron

    Thaedron Hall Of Fame

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    Jun 29, 2007
    The part of this that irks me is that someone probably paid a $199 "upgrade to HD DVR" charge when the unit was new. Then paid $5 / month for it while they had it. Then the OP, paid a (discounted) "upgrade to HD DVR" fee to add it to his account.

    I'll agree the owned equipment model wasn't perfect. But in certain circumstances such as this, a given receiver can be paid for many times over whether through acquisition costs and/or monthly lease fees.

    It all adds up to a lot more $$ lining DirecTVs pockets.
     
  8. RobertE

    RobertE New Member

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    Jun 9, 2006
    The $5 a month, is for the programming on the box, not for the box. The monthly "lease fees" are for the programming to mirrored to the box, so that is not a valid argument.
     
  9. notnufbw

    notnufbw Legend

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    Dec 10, 2006
    Just to confirm that my "dreamer" status is intact.....I just called them and asked for a free HD DVR and the CSR said I can get a non-HD DVR for nothing but have to pay $99.00 for the HD unit. I asked to speak to someone with the "power" to consider my request and she said she was "it" and wouldn't let me talk to anyone else. Then I asked how much longer I'm obligated to stay with D and she said, "June 10th", and I really mean there was not so much as a split second between the question and the answer. For the first time in 8 years I'm actually going to seriously consider going with AT&T, Dish or Cox or whomever is in my neighborhood at the time. It boggles my mind that they seem so perfectly willing and so casual about throwing away a customer that is now giving them nearly two grand a year. Can someone explain this to me?

    VR
     
  10. The Merg

    The Merg 1*

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    You would be getting an HD-DVR for half the upfront lease cost that most customers get it for. If you don't currently have HD, you'd most likely be getting free installation as well. Not quite sure how that means they are throwing you away.

    Just try to call up about your newspaper subscription and get them to give you the new subscriber special. Not gonna happen.

    - Merg
     
  11. Thaedron

    Thaedron Hall Of Fame

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    If that were so, why do they call it a lease fee? Why not stick with the "old" mirror terminology? DirecTV deliberately changed the terminology. Who are we to say it's not a fee for the box?

    And even if you disregard monthly charges. In the OPs situation... someone else paid an acquisition fee, he's paying another (reduced). If he turns it in two years from now someone else will pay another.
     
  12. RobertE

    RobertE New Member

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    Jun 9, 2006
    Because you pay the exact same $5 for an owned box.

    I'll give you that it's worded...poorly. I'd much rather it say something like: "Leased Receiver - Programming", or something other than "Lease Fee".

    Not sure why they call it the way they do, maybe it's for tax/accounting purposes, I dunno, but they do need to change it.
     
  13. ThomasM

    ThomasM RF Engineer

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    Wrongo! I got a letter telling me my newspaper sub was going up so I told them to cancel it. Guess what? Yup. New subscriber special!!!

    Companies today are painfully aware of the recession/job loss/foreclosures and will do just about ANYTHING to keep a customer happy. And DirecTV is no exception!!!
     
  14. Boston Fan

    Boston Fan Godfather

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    Feb 17, 2006
    We have been getting our paper for the new subscriber price for better than 10 years - heck, it might be closer to 15. We pay annually, and every year they ask if we'd like to re-up at the same discounted price.
     
  15. notnufbw

    notnufbw Legend

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    Dec 10, 2006
    I guess it was pretty stupid of me to seek a little sympathy from this crowd. Thanks for slapping me back into reality. But let me try to slap a little reality into you too. You couldn't have given me a more lousy example than the one you did about the newspaper. Just yesterday we got a letter from one of the local and major newspapers begging us to re-subscribe(I cancelled a few weeks ago because other than sales ads and crosswords we don't need it). I quote, "That's 87% off the newsstand price and only $10.40 for 6 months!" This isn't a small town paper either, our county has over 4 million people in it. At least they are showing some kind of bargaining spirit unlike *D*. Still, I know what you are trying to say....I think.
     
  16. JLucPicard

    JLucPicard Hall Of Fame

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    I agree that the newspaper correlation may not have been the best, but more because they are so close to death's door that they'll do just about anything to keep people subscribing.
     
  17. wingrider01

    wingrider01 Hall Of Fame

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    If you have more then 2 HD tv's, cannot live with a single dvr with limited disk space for the entire family, do not mind not being able to pause live tv on the non-dvr sets and 7 bucks a month for each and every stb for the tv's then would suggest that you stay away from ATT. All those limitations are in place for them
     
  18. Shades228

    Shades228 DaBears

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    So a 50% discount isn't good? Perhaps it blows their mind that someone would cancel over a $99 charge for the product they have. They tried to make you happy by giving you half off. You chose not to take it. It's not like they full priced you and charged insatllation and D&H. So they compromised and you didn't want it.
     
  19. Skyboss

    Skyboss Icon

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    Jan 22, 2004
    Well, not really.... You pay $5.44 a month if its a second receiver plus $5.99 for a maintenance contract if you don't want to be left with a door stop - learned that lesson and have paid for the maintenance ever since. If its a DVR, you pay another $7 a month. Now with MRV it'll be another $3. So no, you don't really ever stop paying. While I hate cable, at least they never stuck me with $200 up front for a DVR - HDDVR at Cable would be $8.95 a month. Never mind keeping up with technology at Directv over the last 10 years has easily cost me at least $3,000 between original the original Tivo's, the HD Tivo which was a doorstop before I knew what hit with MPEG 4, the MPEG 4 transition requiring even more equipment, now possibly DECA requirement or SWM. My dish is an AT-9, so I'm figuring in the next year or so I'll be out another couple hundred, never mind the $600 or so its going to cost me to get the HR24's or whatever follows over the next couple of years to get better performance as the DVRs I have are starting to make drive noise.

    Here's what it has cost me to keep up with DirecTV's tehnology changes. The one that hurt the most was the MPEG-4 transition:

    Equipment: Qty: Cost: Total:

    Sony Tivo: 2 $199.00 $398.00
    Samsung HD Tuner 1 $299.00 $299.00
    Pre-Wire New Home 1 $199.00 $199.00
    HD TiVo's 2 $699.00 $1,398.00
    AT-9 Install 1 $99.00 $99.00
    HR20-100 1 $199.00 $199.00
    HR21-Whatever 2 $199.00 $398.00

    Total: $2,990 Months: 115
    Equipment Cost/Month: $26

    Upgrading to HR24s is going to be at least another $600 for my set up, probably closer to $1000 with a new dish. One person said, it all catches up at some point. Well, not really. Ultimately, DirecTV will add better equipment which will cost you more money.
     
  20. The Merg

    The Merg 1*

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    Northern VA
    I get the Washington Post, which has a huge subscriber base, and except for this past year when the rates went up without them telling me, I have never gotten a discount. After it went up (and I noticed since I saw the charge on my credit card was higher then it should have been) I called up and complained. They put me back at the rate I was paying before.

    And while you might have gotten the new subscriber deal to come back with a newspaper, the same might be true with DirecTV as well. While you stated you didn't really need it and canceled it a few weeks ago, my wife would not be able to go without her paper that long. If that's the case for you, you could always cancel DirecTV for a few weeks and then see if they'll come asking you to come back. Of course, you'll be without TV service for that time.

    And I apologize if I was sounding harsh in my post. I was just putting out there that most companies do not continuously offer discounts to current customers. Their main goal is get new customers and while sometimes they may offer discounts to current customers, it is not always something that is the norm.

    - Merg
     

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