OTA/ATSC: Channel Issues (Take 2)

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Earl Bonovich, Dec 19, 2006.

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  1. R8ders2K

    R8ders2K Godfather

    Sep 11, 2006
    For those in the San Francisco Bay Area, are you using an indoor, attic, or outdoor antenna to receive your OTA HD...?

    I'm in Campbell and I'm curious if most of the problems we're experiencing are merely PSIP problems. Or is it really a hardware/tuner issue?

    For example, this past week Channel 2 has had some PSIP problems.

    I'm wondering if you received the channels that you're reporting a problem with before getting the HR20.

    Prior to getting the H20 and HR20, I had a Sony SAT-HD300 and picked up all of the OTA HD without a problem, once I put up a Channel Master 4228.

    Currently, I've got the CM4228 which is split into my Sony KD-34XBR960's ATSC tuner, H20, and the HR20. And I've also got an indoor Jensen TV-910 hooked up to another H20, upstairs.

    Just in case you didn't see my prior post in this thread.
  2. kq5m

    kq5m New Member

    Oct 15, 2006
    Removed and added agains OTA on HR20 in Albuquerque area.

    Zip Code: 87124

    9.4 - missing
    9.5 - missing

    These are fine OTA on Sony TV with signal strength of 92/100.
  3. dwenn

    dwenn Legend

    Oct 26, 2006
    Zip code 12157
    Channel: 6-1, 6-2, 6-3
    Call - WRGB-DT
    Problem- Signal is strong (75 to 85) and consistant but I get a lot of freezes and occassional 771 message. It may indeed be looking for signal but watching signal meter for extended periods shows no drops.
    All other channels in market are fine.
  4. SunrayTVI

    SunrayTVI New Member

    Oct 29, 2006
    Zip Code - Palm Springs, CA 92262

    33-2 - KDFX-CA Fox, No Guide Data, Cannot view
    42-1 - KESQ-DT ABC, No Guide Data, Cannot view

    I can display these with 100% signal strength on my H20. However, I have no program data.

    They will not display at all on the HR20.
  5. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    Jun 18, 2006
    I forwarded your post to the Program Director for KDFX and KESQ, who is a friend of mine. Here was his response:

    "We do provide guide data to Tribune (as well as TV Guide, TV Data and
    FYI television). PSIP data is pulled from an FTP site managed by Titan
    TV/decisionmark and placed into our signal. As far as I know the PSIP is
    working fine for all our channels."

    Bottom line, this is not a problem on his end. It's clearly a DirecTV issue.
  6. SunrayTVI

    SunrayTVI New Member

    Oct 29, 2006

  7. mridan

    mridan Godfather

    Nov 15, 2006
    I had antenna install today.Everything comes in great except WBBMDT,problem 771 message.Zip code 60181,about 20 miles west of Chicago.
  8. edwardewilliams

    edwardewilliams Cool Member

    Dec 26, 2006
    Some info on this from "inside"

    Our viewers in Portland began reporting this issue about a week ago and we've been chasing our PSIP systems ever since thinking it was a problem here.

    In a conversation with DirecTV Broadcast Interconnect this afternoon, we were told that the guide data that's sent out on the satellite is actually not DirecTV's, but rather comes from Tribune Media Service (TMS) and is passed to the customer boxes without editing, checking or any other intervention from Direct.

    TMS provides PSIP data files to stations and networks all over the country. DirecTV uses them and so, apparently, does Dish. What we were told is that this problem has occured before when TMS has failed to send the "tune to" channel data in the satellite guide files. Direct is blaming TMS for this problem for two reasons:

    1. TMS has a history of this kind of problem
    2. DirecTV asked TMS, last week, to do some general year end cleanup and updating of their data....

    We'll be on the phone with the TMS people when they open tomorrow (they're in upstate NY)

    Just thought I'd inject some new data in to the discussion.

    Have a great day.

  9. Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

    Nov 15, 2005
    Zip Code: 84067
    Channel: 4-2
    Call Sign: KTVXDT
    Problem: Completely missing from the guide
  10. dervari

    dervari Icon

    Dec 1, 2005
    I talked to D*'s "upper level tech support" today to make sure they were aware of the Atlanta problems. He was insistant that the HR20 had an OTA scan and couldn't comprehend for a while that the channel info comes over the stream. He was saying that I don't get 42-1 because it doesn't come over the satellite. I think I finally got through to him and he's turning it over to their engineers.
  11. HDSeeker

    HDSeeker Cool Member

    Dec 22, 2006
    Zip 31046

    during my HR-20 OTA setup, the guide found 13-1 and 13-2

    On my other Samsung tuner, I am receiving-
    13-1 the primary channel for WMAZ in Macon GA
    13-2 it is not being used at this time and showes a black screen
    13-3 is the WMAZ Doppler Radar and weather.

    The D@TV HR-20 showes 13-2 as doppler.
    I just get the black screen.
    It will not let me tune the 13-3 channel and get the weather.
  12. dervari

    dervari Icon

    Dec 1, 2005
    It looks like TMS is having serious issues with the accuracy of their guide data.

    My wife loves watching ATLC-DT, Ch 42.1 here in Atlanta because they have local info, restaurant reviews, etc. It's kind of like those local info channels you see in the hotels. Unless DTV decides to offer a plain OTA scan, we'll never be able to get this one because they don't report to TMS.
  13. lanchefan

    lanchefan New Member

    Dec 27, 2006
    Zip: 64870
    Stations: 43.1/46.1
    Call signs: KODE DT/KSNF DT
    Problems: Stations on coming in the guide as 12.1/16.1. There are no broadcasts at this frequency.
  14. edwardewilliams

    edwardewilliams Cool Member

    Dec 26, 2006
    FYI - I've passed on a partial list of affected stations, and a link to this thread, to a technician from Tribune Media Services. Hopefully, they can find something common in the data from the various files.

  15. edwardewilliams

    edwardewilliams Cool Member

    Dec 26, 2006
    ...and one further update on this issue this afternoon before I get back to work on more pressing items.

    Information has been passed to DirecTV and they have now escalated it through a couple of engineering groups. Without saying too much, it sounds like some satellite reconfiguring may have been done on 12/19 and that this may be part of the issue.

    At any rate, it's now recognized as a real problem and people who have their fingers on the apprpriate buttons are working on fixing it.

  16. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    Jun 18, 2006

    It's great to have you in the forum! Someone with your pedigree will do a lot toward getting some of the right people to listen to us.
  17. mr2pilot

    mr2pilot New Member

    Dec 27, 2006
    ZIP Code : 79758
    Channel # : 23-1
    Call-Sign : KPEJ-DT
    Description of Problem: Missing From Guide
  18. stogie5150

    stogie5150 Godfather

    Feb 21, 2006

    Outstanding! Thank you! :joy: :jumpingja
  19. edwardewilliams

    edwardewilliams Cool Member

    Dec 26, 2006
    Well, I can't guarantee that I'll be checking in a lot and I can't guarantee that I'll be able to help with many issues, but thanks.

    This issue affects viewers of my station, so it's up to me to try to solve it - that's what I'm paid to do. In the process of working the issue over the last week or so, I've stumbled across a number of internet forums where the issue is being discussed at length. I think in this case, we just got a "perfect storm", if you will, of happenstance - one of the stations affected is one of mine, we also happen to be customers of TMS and DirecTV as a company as well (TMS provides our local program guide tables and we work with Direct in various ways) and I also happen to be a DirecTV customer who happens to own an HR10-250 DVR (and I have other engineers on my staff who also use that reciever) so we can actually see the problem as a DirecTV customer would see it. Given all of that, it just seemed logical for me to make the neccessary phone calls.

    There's not much more I can do at this point. It's in the hands of the folks at Direct and TMS now - but hopefully they have more data now and can use it to find a solution.

  20. k0rww

    k0rww Legend

    Aug 20, 2006
    St. Louis
    St. Louis MO area 63379

    2-1 KTVI-DT (FOX)
    4-1 KMOV-DT (CBS)
    5-1 KSDK-DT (NBC)
    5-2 KSDK-DT (NBC Weather)
    9-1 KETC-DT (PBS)
    9-2 KETC-DT (PBS)
    9-3 KETC-DT (PBS)
    9-4 lKETC-DT (PBS)
    11-1 KPLR-DT (CW)
    11-2 KPLR-DT (THE TUBE)
    30-1 KDNL-DT (ABC)
    46-1 WRBU-DT (MNT)

    All missing from guide.
    Setup finds them all and they're all selected.
    Signal strength good on all channels.
    HR10-250 work correctly.
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