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OTA Channels Glitch Regularly on Joey

Discussion in 'DISH™ OTA Support and Discussion Forum' started by TangoOversway, May 2, 2018.

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  1. TangoOversway

    TangoOversway New Member

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    May 2, 2018
    I have a Hopper and a Joey set up in my house. At this point, for reasons I'm about to explain, I have both set to not turn off. (Which means, about 4 days a week or more I get notices at 1 AM that the system needs to update or it shuts off to update automatically.) The Joey is upstairs in my study because I work best with background noise, so I like to leave a TV on retro channels, like MeTV, AntennaTV, and so on. I put up an OTA antenna and connected it to the extra tuner that plugs into the Hopper through the USB port.

    It didn't take much to make it work and to be able to access those local retro channels through the OTA tuner. (Yes, I know MeTV is now on DISH, it wasn't until just recently.)

    The problem is if the Hopper is not being watched and is off and I turn on the Joey and turn it to an OTA channel, I ALWAYS get a kind of glitch or stuttering on the OTA channels. About every 3 seconds there's a small gap in the sound and the image pixelates and kind of freezes (not a solid freeze, like an entire image staying still for a while), and then jumps forward a few frames (probably half a second or so), and then things are normal - for about 3 seconds. I also found this would happen on OTA shows I record, too.

    When this happens, if I go downstairs and turn on the Hopper and tune it to the OTA channel I'm watching on the Joey, the stuttering or glitching goes away. When this happened, I changed the Joey to stay on all the time, instead of timing out after 8 hours or so. I tested it by turning a TV connected to the Joey throughout the day to see if the stuttering would stop. In short, I found that it didn't help and, ultimately, I had to stop the Joey and Hopper from timing out.

    Whenever the Hopper goes offline, like for the frequent updates (and it seems to time out and go offline more than it needs to), if I try to watch an OTA channel on the Joey, it stutters. The only way to stop the stuttering is if the OTA tuner has been used, even if only for a second or so, on the Hopper since it's turned itself off for any reason.

    Does anyone know just why there is that stuttering issue and if there's a work-around other than having both devices in the "always on" setting? (Even that doesn't work if the Hopper goes offline for an update.)
     
  2. TangoOversway

    TangoOversway New Member

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    May 2, 2018
    I've noticed no responses. Is this because I made the question confusing? Do I need to provide more information, or is this just something that nobody here has experience with?
     
  3. P Smith

    P Smith Mr. FixAnything

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    seems to me later ... sorry, you are alone - only CSR talk is one option for you
     
  4. Jim5506

    Jim5506 Hall Of Fame

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    This is a wide spread problem that everyone seems to be having with the ota adapter on the Hopper since the U511 update.
     
  5. TangoOversway

    TangoOversway New Member

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    May 2, 2018
    Thank you for filling me on on this.

    I'm new to DISH, so can you tell me how long ago the U511 update was and if there's any indication DISH knows this is an issue?
     
  6. bnewt

    bnewt Godfather

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    Oct 2, 2003
    on a different forum, there is a thread about this issue that asks people to describe their setup & which ota tuner they use.
    supposedly Dish is reading that thread in hopes of preparing a fix.
     
  7. P Smith

    P Smith Mr. FixAnything

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    never been before ...
     
  8. Jim5506

    Jim5506 Hall Of Fame

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    One work around is to tune the Hopper 3 to the OTA channel you want to watch then tune the Joey to that channel.

    Some have reported that stabilizes the OTA signal - not my experience, that's why I also have TiVos.
     
  9. bnewt

    bnewt Godfather

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    Oct 2, 2003
    should not have to use a "work around" just to use the equipment that we are paying for each month.
     

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