OTA Channels Glitch Regularly on Joey

Discussion in 'DISH™ OTA Support and Discussion Forum' started by TangoOversway, May 2, 2018.

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  1. May 2, 2018 #1 of 15
    TangoOversway

    TangoOversway New Member

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    I have a Hopper and a Joey set up in my house. At this point, for reasons I'm about to explain, I have both set to not turn off. (Which means, about 4 days a week or more I get notices at 1 AM that the system needs to update or it shuts off to update automatically.) The Joey is upstairs in my study because I work best with background noise, so I like to leave a TV on retro channels, like MeTV, AntennaTV, and so on. I put up an OTA antenna and connected it to the extra tuner that plugs into the Hopper through the USB port.

    It didn't take much to make it work and to be able to access those local retro channels through the OTA tuner. (Yes, I know MeTV is now on DISH, it wasn't until just recently.)

    The problem is if the Hopper is not being watched and is off and I turn on the Joey and turn it to an OTA channel, I ALWAYS get a kind of glitch or stuttering on the OTA channels. About every 3 seconds there's a small gap in the sound and the image pixelates and kind of freezes (not a solid freeze, like an entire image staying still for a while), and then jumps forward a few frames (probably half a second or so), and then things are normal - for about 3 seconds. I also found this would happen on OTA shows I record, too.

    When this happens, if I go downstairs and turn on the Hopper and tune it to the OTA channel I'm watching on the Joey, the stuttering or glitching goes away. When this happened, I changed the Joey to stay on all the time, instead of timing out after 8 hours or so. I tested it by turning a TV connected to the Joey throughout the day to see if the stuttering would stop. In short, I found that it didn't help and, ultimately, I had to stop the Joey and Hopper from timing out.

    Whenever the Hopper goes offline, like for the frequent updates (and it seems to time out and go offline more than it needs to), if I try to watch an OTA channel on the Joey, it stutters. The only way to stop the stuttering is if the OTA tuner has been used, even if only for a second or so, on the Hopper since it's turned itself off for any reason.

    Does anyone know just why there is that stuttering issue and if there's a work-around other than having both devices in the "always on" setting? (Even that doesn't work if the Hopper goes offline for an update.)
     
  2. May 2, 2018 #2 of 15
    TangoOversway

    TangoOversway New Member

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    May 2, 2018
    I've noticed no responses. Is this because I made the question confusing? Do I need to provide more information, or is this just something that nobody here has experience with?
     
  3. May 3, 2018 #3 of 15
    P Smith

    P Smith Mr. FixAnything

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    seems to me later ... sorry, you are alone - only CSR talk is one option for you
     
  4. Jim5506

    Jim5506 Hall Of Fame

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    This is a wide spread problem that everyone seems to be having with the ota adapter on the Hopper since the U511 update.
     
  5. TangoOversway

    TangoOversway New Member

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    May 2, 2018
    Thank you for filling me on on this.

    I'm new to DISH, so can you tell me how long ago the U511 update was and if there's any indication DISH knows this is an issue?
     
  6. bnewt

    bnewt Godfather

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    on a different forum, there is a thread about this issue that asks people to describe their setup & which ota tuner they use.
    supposedly Dish is reading that thread in hopes of preparing a fix.
     
  7. P Smith

    P Smith Mr. FixAnything

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    never been before ...
     
  8. Jim5506

    Jim5506 Hall Of Fame

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    One work around is to tune the Hopper 3 to the OTA channel you want to watch then tune the Joey to that channel.

    Some have reported that stabilizes the OTA signal - not my experience, that's why I also have TiVos.
     
  9. bnewt

    bnewt Godfather

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    should not have to use a "work around" just to use the equipment that we are paying for each month.
     
  10. anex80

    anex80 Legend

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    I know this is an old thread but I was curious if anyone has found a better fix for this issue? I have the same problem with the single-tuner adapter and Hopper 3. Would it help to record something on a local channel every morning after the reboot?
     
  11. TangoOversway

    TangoOversway New Member

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    May 2, 2018
    No, it's still a problem. (Unless you upgrade to a newer DVR.) So here are my current thoughts:

    1. This bug appeared during an update.
    2. It occurs during very specific situations.
    3. It's been reported.
    4. It's now a year and a half (or so) since I posted this and found people had reported it to DISH.
    5. It's still not fixed.

    In terms of programming, this would not be a hard bug to fix. We know it was broken in an update, so a developer needs to look at that update and see what, in it, impacts the path from the OTA tuner to the Hopper. That will make it easy to narrow down to find the part that has to be fixed. The alternative would be to write in code that is executed in the startup sequence that "fakes" it by briefly, after all the rest of the setup has been done, turns on the OTA tuner and pretends like that channel is being watched.

    From a programming point of view, it's not hard to fix. But, add to that, the whole reason it's a problem, in the first place, is bad programming that DISH doesn't want to fix. Does a FiOS DVR need to reboot daily? Or a Comcrap one? Or ANY DVR from ANY provider?

    No.

    Hell, I'm self taught and got into data mining and learned Linux and had my own software running on my computer and on clients' computers and my server could run for months and months at a time. The only reason it was ever rebooted was if I added an update to the OS kernel or if there was a power failure. My clients found, at most, 5 bugs on the software on their computers in 6 years. That's what ONE self-trained programmer did.

    And yet DISH, with their resources, can't manage to produce a DVR that can go more than a day without rebooting to fix things. (It's a memory leak, I promise you - which comes from programming errors.)

    So that's two serious bugs in their DVR - bugs that aren't getting fixed.

    Add to that DISH removed El Rey, as they often do when they get pissed and don't want to negotiate. That was one of the few channels I watched.

    So I fixed this. I was seriously busy this summer and my contract ran out at the end of September. I was still watching the 2019 Tour de France. Once done, I cancelled. So my DISH time is over in 4 days. Would have been earlier, but that's how long it took me to get through all 21 stages of the TdF this year. (Next year I'll pay a subscription and watch it on streaming - with several streaming packs, including that, I get more shows I want than I did with DISH and still pay less. That includes paying for guide info for Channels, an excellent home DVR program that works with OTA programming and runs on one of my computers.)
     
  12. anex80

    anex80 Legend

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    Well this is unfortunate. I’ve had Dish for about half a year now and have been very satisfied so far. A few weeks ago I bought an OTA adapter and ran an antenna up to my attic and can pick up all of the locals in my area. I decided yesterday to turn off Dish locals and save $12/month. Now I find this lovely issue.

    I was able to find a workaround. I use a Harmony remote and hub for my system so I set up a schedule to turn on the Hopper and TV at 6am, tune a local station for one minute, then turn it back off. I tried just scheduling a recording of a local after the nightly reboot but that didn’t work. I also tried this without turning on the TV but that also didn’t work.

    This setup has worked through a few manual tests today. The first real test will be tomorrow morning at 6am. It really stinks that I have to do this. Why can’t Dish just fix the bug!?
     
  13. TangoOversway

    TangoOversway New Member

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    May 2, 2018
    You could
    I never saw a $12 fee for local stations on DISH. Maybe they didn't offer it in my area. Did that $12/month give you all the local channels and subchannels? You'd think they'd track people who use an OTA tuner and send them that offer.

    There is a "Gotcha" in there, and, DISH DVRs being what they are, you can be sure this will happen at some point and, for unknown reasons, there'll be times it happens a number of days in a row, then stops happening and, months later, will show up again.

    I don't know what time your DVR reboots, but that can change. I know mine ws set for 1 or 2 AM, by default. I work at home and usually work nights. I leave TV on in the background because I work better with noise in the background. I don't always see the TV, since I'm watching the monitor, where I'm working. So the DVR would reboot a bit after 1 AM (or was it 2 AM?) each night. I finally saw their "warning" about a reboot and giving me an option to continue watching. If you click "Continue" on that, it'll wait and, at some random time, try to reboot again.

    Overall, the DVR, and the viewers, don't care if you're recording or watching anything. (And, because of these kinds of issues, I set my DVR to stay on 24/7 within a few weeks of getting DISH.) The DVR is not even smart enough to check ahead and see the schedule to see if there's a better time to reboot. So if you're recording a show and you have no recordings scheduled for 2 hours after that, it's not smart enough to check that and wait until there are no recordings going on to reboot.

    I changed the reboot time for both my DVR and viewer to 6 PM because I wasn't recording anything at that time, wasn't watching anything, and was often home and could reset the idiot thing. Most of the time it reboots at that time, but now, for some reason, the DVR has gotten it into its head that is not a good time to reboot. Now it seems to reboot between 10 PM and midnight. Why? I have no idea. But now it no longer reboots at 6 PM, when it should.

    Even when it is supposed to reboot at 6 PM, it still usually waits until 2-10 minutes late.

    So that reboot time can vary. Sometimes it's for a reason (like you've said "Continue watching" so it picks it's own reboot time), and sometimes it's for no reason at all.

    I have a Harmony, but not one you can pre-program for events (must be an earlier model). But since you can program it, here's an idea. Do you have any OTA shows you're recording regularly? Set the Harmony to turn the DVR on at those times or a minute before. But be aware that there are times that reboot time can be capricious and, as I've seen, once it changes for some reason, it can remain on that new schedule for a while.

    I'm $ure DI$H ha$ reas$on$ for it not fixing it in over a year and a half.

    Seriously, if I understand what the $12/month fee is, if it is a fee for all your local subchannels, then that's why - they have no reason to fix it if they have an alternative they can make you pay for. In fact, I would not put it past them to have introduced such a bug to drive people to add on another monthly service.


    Questions for you about Harmony, since I've just started running into a few issues and am also deciding whether to get one for the guest house when it's done. What model do you have? Also, on mine (Harmony One, I think), I can't pick Apple TV for "Watch TV." The MyHarmony program is really strict on some things and I can't pick a device for the "Watch TV" button that does not have a channel changer. (I'm thinking, after I pack up my DVR, in a day or so, to just leave that on Harmony and add it as a "Watch TV" device just so Harmony has something to turn on that changes channels.)
     
  14. anex80

    anex80 Legend

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    Success! The auto-tune schedule appears to have worked this morning. Now, whether or not this remains a consistent fix will be seen in time.

    Also, I have the Harmony Hub Companion remote. Its a USB device that links to a smartphone app and then there’s a companion remote that can be used alongside it. The scheduling option is done through the app.
     
  15. scooper

    scooper Hall Of Fame

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    I would strongly suggest that you find a time when a reboot will have minimal impact and let it do the reboot daily. Dish DVRs for a long time now (almost since the first one came out) have some memory leaks and it needs to do the reboots to fix the issue.

    On the unsteady OTA channels - best solution is to put a proper OTA antenna OUTSIDE the skin of the house, maybe with proper application of pre-amps / distribution amps (too much OTA signal is as bad as not enough, at least with digital ATSC).
     

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