So I called D* today after getting disconnected last night. I was trying to get a replacement DVR for one that I had deactivated last summer. My plan was to reactivate it in the future (now). CSR at that time said " no problem, just hold onto it. We won't ask for it back". Well they did and tried to charge me for it 3 months later! Anyhow I got a young named Mark from Idaho. A student at Idaho State. He was one of, if not the best CSR I have ever dealt with. Intelligent, experienced, but most of all enthusiastic. This guy was into Sat TV and it showed. He hooked me up and did so with such a passion for his job it was a joy. It was as if one of the great folks here was on the phone. He had never heard of DBSTalk, so I encouraged him to log on and join. I truly hope he does. I suspect he would be an asset. Thought I would post this very positive experience as so often we all post negatives.