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Discussion in 'The OT' started by Stewart Vernon, Nov 27, 2012.
You could always take the long route the next time :lol:
I'm seeing it more and more here in NJ. And NYC. Even our local IHOP does it!
Gotta hustle when you're driving a taxi, no time for revenge.
If it was a cheapskate repeat customer you could try to hustle up another fare when they called for a ride (get paid and tipped by someone else) or "not see them" if they were hailing while you drove past. There is always some way to get "revenge".
I agree that once they are in your cab you would want them out as soon as possible so you could get on to better fares.
Maybe what needs to be done is for groups of 6 or more to ask for multiple checks (party of 6 asks for 2 checks, 12 asks for 3 checks, etc.) and this way can avoid the mandatory 18%.
Personally, I look at the mandatory 18% as a scam. On occasion people lose track of what it is going on and drop another 20% on top of that mandatory 18%
And that is an issue!
Instead of wondering what I (the server) did wrong and how to improve, you say this person is obviously cheap so not are you only to give them crappy service but lets do something even worse.
Wrong attitude! A tip is a reward for QUALITY EXCEPTIONAL service and should never be expected just because..
for what its worth im actualy one of few who likes papa johns.
I get them a lot, an get the chicken appitizers to. I usually can find a deal all the time the 25off code will always get you 25% off, sometimes you can find a 50 % off.
as far as the delivery, I prefer going to get it just to not pay that fee, the shop for me Is with in a 2 mile difference, but I have had delivery because how many times you get home, tired after a long darn day you don't want to go out, lol yes I earned my lazy ass sitting on the couch watching TV.
but the best part Is when they started that pts program, so far I have gotten about 20 free pies.
oh and lastly if you haven't dried that apple dessert thing, its feaking awesome
So, when you get a discount do you tip on the full price of the items or the discounted sales price?
I see support in this thread for not including the delivery fee and tax in the price used for calculating the tip ... but how about tipping based on the undiscounted price? Is it the server/driver's fault that there was a 25%/50% off deal in place?
Of course, most of those deals are designed to increase overall sales ... so it could be argued that the sale was bigger at 25% off than it would have been at full price. And there are some places that don't seem to ever charge a regular price. There is always a discount in play, making "regular price" a false figure.
A lot of times, these 25 and 50% coupons help draw in customers that would not be there thus allowing that server/driver to EARN more tips. If it were not for that discount promotion, that establishment may not have the need for that driver/server.
The amount someone tips should not be reflected on a percentage of the bill but the overall satisfaction with your experience.
I don't like "mandatory" tips, as a rule. I was going to take exception to it in England but someone who "knew the customs" there told me how 'the system' works.
The wait staff is paid a reasonable wage and there IS a "service charge" added to the bill. However, if you had bad service, you can talk to the management about it. Every time we got the bill in London (on our honeymoon in 2010) the waitperson always said "Is everything ok with this bill". Now, because we had universally good service, I always said 'yes' but I still felt like I wanted to tip some of these people.
It is good to see you agreed with the part of my post that was cut out of the quote. :lol:
It is easier to just follow the percentages ... or a "how much to tip" guide for services that are not tied to a specific "purchase". How much do you tip a person who opens the door at the hotel or takes your bags to the room? A percentage of the hotel stay? If they hail a cab for you do they get a percentage of the cab fare?
I prefer a mandatory tip of zero ... places that pay their people appropriate for their jobs without discounting for the tips their employees may or may not receive. Don't force me to make the decision of how good my service was every time I use your place of business. Put up a "no tipping" sign and I'll appreciate your business more. (A "tips included" sign works, but I prefer "no tipping".)
I certainly don't want my daily pay check decided based on how well people thought I did today or how much "work" I did. I don't do piecework or work on commission. It is a shame that so many people in the service industry do.
That would be nice in a perfect society. I am just pointing out the cruel reality of our world.
Yes and No! While I will agree that things like this happen in our world, I do not believe it is the general rule of thumb.
- Delivery charges certainly do go to the drivers, as it forms part of the gross income from which they are paid. In my town, Papa John's is about 25 blocks away with traffic, so I willingly pay the $$ to have the EXTRA service of delivery. I can go there, or to other places, and pick it up for less. I see no issue in this.
- I always tip people I have an ongoing relationship with (waiters in places I go to over and over, etc) well, and treat them well. I had a former friend who constantly complained about service and food quality to the waiters, but returned to the same places. Its not a good idea to pissoff people who handle your food.
- In places I am unlikely to ever visit again, I tip a little less. Probably not right, but its what I do.
- The lowest paid delivery people? People that deliver your newspaper (if you still take the paper). Everybody likes to belive in the Horatio Alger teenaged paperboy. Not true in most places. Very poor adults, who (despite the editorial viewpoint of most papers on how other people should run their businesses) are classed as "independent contractors" and paid a lump sum, out of which they must buy their fuel, etc, and excluded from all programs such as workers' comp, social security, unemployment, and health insurance. The largest hypocrite in your town is probably whoever owns your local newspaper. I always give my paper delivery person a significant Christmas present. She needs it.
Delivery charges do not go to the driver.. Having worked for Papa Johns part time to pay off debt, I know first hand.
This is a response from my OP to a customer inquiring about the delivery charge. Names and places redacted.
What a bunch of bunk.. Maybe franchises are different, but again having worked there, I can tell you we did not see this money. When we left the store for delivery, our hourly went from minimum wage to $3.85 an hour. At the end of the night, yes they gave us a dollar something back per delivery but still when added to the reduced hourly, it was still less than minimum wage. What a play on words and very insulting. Currently, Papa Johns is in the middle of a class action law suit related to wages for drivers..
In essence, Papa Johns were very smart and creative to get the customer to pay a portion of the wages by creating the fee and reducing wages when a driver is on the road. Someone on the board made a nice bonus for saving the company millions. As for the PR, they have written several letters to both customers and employees to save face and create happy smiles. I have read several and while I was happy to make some fast cash and pay off debt, I feel bad for the others who may seem stuck in those jobs and then get stiffed on tips because of some creative money saving techniques.
I think Pizza Hut was the one that started the fee, not Papa Johns.
You got married in 2010? Where's the pictures?.... :lol:
Do they take a percentage of your tips (or try to, I got around that)?