I've been patient these past several weeks with my 2 HR20's. Reading all the rants, and all the "this machine is great" and the "what a POS posts". I may be joining the "what a POS" club very soon. Thursday nights I've got both my HR20 recording most of Primetime TV. Tonights results: (these are all my local MPEG 4 feeds) My Name is Earl = Recorded and Unwatchable The Office = Recorded and Unwatchable Survivor = Recorded and Unwatchable CSI = Recorded and Unwatchable Grey's Anatomy = Recorded and Unwatchable Tonight's attempt to funtion as a simply reliable DVR, was a complete Disaster!!! The word FUBAR comes to mind. I was actually frustrated enough to call Customer Retention, I was very polite and curtious thru the entire conversation. I simply asked if he had any info on when the next software update was coming, b/c my patience was wearing thin. He was nice, but our conversation was short after he asked me "does your remote have a thumbs up / thumbs down button on it ?" Some of these CSR's are so mis/uninformed it just adds to the frustration. I remained calm and nice and just said thanks for your time, and we were done. BTW, all he could tell me was there should be an update in the next 2 months... LOL. He also had me unplug the unit, plug it back in, then put me on hold for a few minutes, while waiting I went into VOD and tried to play back last weeks CSI -lol- and wouldn't you know it, completed LOCKED the box up! had to red button reset. Thank God we have Earl here to give us real info, or we'd all be in trouble. I know these are all well documented issues, that's why I didn't post in the issues thread. Sometimes you just need to tell your story to your fellow "early adopter/beta testers" or however you look at it. Anyway, I guess I will wait until the *next* update and see how things go, if there isn't some real progress in stability and reliability, then I may be "ditching the dish" and going a different route. One last thing, I def. see more unstable and unreliability when the hard drive is fuller - tonight mine was around the 30% free mark... who knows? Good luck to everyone... may the software gods be good to us very, very soon!