Here is the way I feel about it. I already have Dish equipment installed. MY 2 year contract is almost up. Dish could give me the current promo, along with the 3 month Free Premium channels they are giving New Customers. They do not have to pay for a new install or new equipment. I already have that. I would sign a new 2 year contract. Dish comes out great, they have me for 2 more years and I was cheaper to get than a new customer since I did not need an install/equipment. I also am happy, I have discounted programming for a year and the free premiums for 3 months. But - - they do not value current customers. Instead I have to switch (again) to DTV, getting a free new install and equipment and discounted programming for 1 year and free 3 months of premium channels. DTV is happy, they got me (again) for 2 years. I am happy as I have got all the promos plus brand new equipment. Who is the loser now? Dish. They lost me as a customer (again) because they value New customers more than current ones. In 2 years I play the game all over again. Not once have I been refused service or promos because I had been a previous customer. 3 different times as a DTV customer and 2 different times as a Dish customer. Dish and DTV do not care. Actually I like and prefer Dish. They have more HD channels and slightly (very slightly) cheaper prices. I also believe Dish has much better customer service. DTV has a little better picture quality on HD, Dish has the edge on SD. In the end it all comes down to saving money. Getting a promo can result in considerable savings over a 2 year contract.