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People that had Direct and switched to Dish Please!

Discussion in 'General DISH™ Discussion' started by MadScientist, Jan 19, 2012.

  1. Jan 20, 2012 #21 of 143
    Lazy Senior

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    Here is the way I feel about it. I already have Dish equipment installed. MY 2 year contract is almost up. Dish could give me the current promo, along with the 3 month Free Premium channels they are giving New Customers. They do not have to pay for a new install or new equipment. I already have that. I would sign a new 2 year contract. Dish comes out great, they have me for 2 more years and I was cheaper to get than a new customer since I did not need an install/equipment. I also am happy, I have discounted programming for a year and the free premiums for 3 months. But - - they do not value current customers.

    Instead I have to switch (again) to DTV, getting a free new install and equipment and discounted programming for 1 year and free 3 months of premium channels. DTV is happy, they got me (again) for 2 years. I am happy as I have got all the promos plus brand new equipment.

    Who is the loser now? Dish. They lost me as a customer (again) because they value New customers more than current ones.

    In 2 years I play the game all over again. Not once have I been refused service or promos because I had been a previous customer. 3 different times as a DTV customer and 2 different times as a Dish customer. Dish and DTV do not care.

    Actually I like and prefer Dish. They have more HD channels and slightly (very slightly) cheaper prices. I also believe Dish has much better customer service. DTV has a little better picture quality on HD, Dish has the edge on SD.

    In the end it all comes down to saving money. Getting a promo can result in considerable savings over a 2 year contract.
     
  2. Jan 20, 2012 #22 of 143
    tampa8

    tampa8 Godfather/Supporter

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    I say you are the loser in this. (Not calling you a loser lol) You like Dish better overall, you have to go through this every couple of years. When you make it all about the money we are on completely different playing fields. As I said, I am not willing to give up channels I watch in HD plus other things Dish only has for $200 a year, plus be under contract again, and not be eligible for free upgrades for two years, and of course the process of changing providers every two years. I got that $200 with Starz this year, the 1 Cent Cinemax last couple of years, and most likely will get at least some of that through other subscriber promo's this year which they always have.
    That doesn't make you wrong, just we view it completely differently. What you are asking Dish (or Direct) to is constantly give you a steeply discounted programming, every two years. To me that is very unrealistic and no way for Dish to run a business. I am actually surprised Dish gave you a new customer discount when you returned to them usually you have to put the account into a different name.
     
  3. Jan 21, 2012 #23 of 143
    Lazy Senior

    Lazy Senior Legend

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    I ask for nothing. Dish and DTV give willingly, it is called competition. They want my money, I want the best possible TV deal/service for my $$. I spend almost $100 a month on satellite TV. It has come to the point where it is no longer worth the $$$. I have Netflix streaming and Amazon streaming video. Both are much better than the Dish streaming. I also have an OTA antenna. I am just about to the point where I say that I do not need to spend $1200 a year on satellite TV viewing.

    If this is losing, I am good with it.
     
  4. Jan 21, 2012 #24 of 143
    tampa8

    tampa8 Godfather/Supporter

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    That's fine but you never mentioned any of that in your posts, you are introducing a different argument.
    I stand by you want a steeply discounted promotion every two years. Those promotions are for new subscribers, really meant as a one time thing. You want it every two years or you will leave.
     
  5. Jan 21, 2012 #25 of 143
    lparsons21

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    We as consumers don't make the rules D* and E* have set up. We didn't have any direct input into making them. If we as consumers then follow those rules and ensure that the choice we make is to our benefit within those rules we had no part in making, then all is good.

    That said, I have no problem with those that are of the 'loyal customer' group. If they feel that it is best to be 'loyal' to a business that does not define 'loyal' the same way people do, good for them.

    In the meantime, some of us will do what we think is in our best interest. I assure you that both D* and E* have tons of people all watching out for the best corporate interest, they don't need your help doing that. And their corporate interests may not be, and most often are not, in your best interest.
     
  6. Jan 21, 2012 #26 of 143
    Tiny

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    I had dish then tried direct tv now Im back with Dish, both services r fine but if money is no object direct may fit ur needs but I like Dish better for the ability to fit the service to my pocket book. One plus is while surfing channels Dish is faster when clicking from channel to channel but I dont understand while when I was with Direct I got HBO through HDMI but with Dish its HDCP blocks the signal on HDMI outputs? SO why is this????? I switched back to Dish In december 2011.
     
  7. Jan 21, 2012 #27 of 143
    Jhon69

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    As I said in my previous post,more basic channels in HD,that's what is keeping me staying with DISH.I would like a Hopper because if DISH comes out with a USB Dual Tuner Box for the Hopper that would give me 5 tuners compared to the 722k/wMT2's 4 tuners,so hopefully DISH will do this.But being on a fixed income I imagine I won't be able to afford it(if there's a upgrade fee).:(
     
  8. Jan 21, 2012 #28 of 143
    Jhon69

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    HDCP is a protection measure being used by HBO and I'm sure others will follow,you can read about it here:

    http://www.digitalconnection.com/faq/HDTV_12.asp
     
  9. Jan 21, 2012 #29 of 143
    tampa8

    tampa8 Godfather/Supporter

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    I agreed with that in my posts. If money is the bottom line then switch every two years. That's not the basis of my replies.
    Following your thought, the poster wants something not in the rules and can't understand why he can't get it. The promotions are for new customers. How could any of the providers keep giving you those discounts forever? He wants what a new customer gets everytime his contract is up. It's more profitable to let him go then to keep him with those demands, it's that simple. If Dish (Or Direct) did that, would he be willing to pay for new receivers when wanted instead of it being free? Pay for HD instead of it being free? Pay for service if a new dish is needed for programming? (Usually free for existing subscribers with Dish) Or not get any of the subscriber promotions through the years? And I know from being on this and other forums for years Dish does not normally give you a new customer promotion using your name/SS# if you subscribed before, every two years. I don't know about Direct.

    The Roku/Amazon/Netflix argument is a totally different one. If you can get the programming you want without Satellite or Cable, that works. (Well except maybe for internet data caps, but that's another thread...)
     
  10. Jan 21, 2012 #30 of 143
    James Long

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    I don't see how the providers can afford to give the discounts to new subscribers. I suppose they do it in the hope that they stick around long past their commitments into a period where they can make money off of them. At some point I expect the discounts will be lowered (or the discounted price will be raised) to a point where new customer deals are not much of a loss.

    A few years ago DISH's new customer deals were not very good. When I first subscribed I basically got free equipment via a bill credit that covered the cost of the equipment spread out over time. There was no commitment, but if I had cancelled I would not have received all of the credits to pay for the equipment. There were specials such as the free HBO or Showtime (or both) for 3 months which are good teasers to get people to continue to subscribe to those premium services but no $10 off for a year or $20 off for six months in addition to free equipment (now leased) and installs.

    DISH's approach was "simply the lowest price". No gimmicks. I wish they would go back to that but I suppose they would have lost customers to the other companies (including cable) that constantly offer new customer discounts. If DISH would go back to "simply the lowest price" it would break the cycle of going back and forth between providers ... or it could just kick DISH out of the cycle as they watch their former customers go back and forth between their competition's new customer deals.

    I wonder if DISH could go back to "simply the lowest price" and offer a regular price that would beat the discounted deals (or come close). But I expect people would still want the discounts.
     
  11. Jan 21, 2012 #31 of 143
    klang

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    How much is it worth to not have to train the wife to use a new system every two years? :grin:

    I'm not changing anytime soon.
     
  12. Jan 21, 2012 #32 of 143
    lparsons21

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    Actually Dish is easier with returning customers than D*. D* wants you gone 2 years, although they will do some things for a shorter time, but nothing near what a new customer gets. At the 2 year mark, even though they don't call you a new customer, you get the same and sometimes better deal than a new one.

    With Dish it is 3 months after leaving from all reports I've read. Then the deal is the same as a new customer, again not calling it that.

    While I don't disagree with those that think no deal or minimal deals should be offered for a returning customer, that is D* and E*'s choice to do it the way they do.

    Personally I think a better approach from both would be some sort of discount structure based on continuous years with them. That way you get something and you know what that something is. But both D* and E* will dicker on the phone for various things, like package discounts, premium deals, 'free for awhile' deals and so forth. Those are nice and I'm sure they help in retention, but they mostly depend on word of mouth here and other places, or a call to the CSR with that mixed bag of responses we see all the time. It is that uncertainty that makes swapping oft times look better than it might be.

    When I came back to D*, I got 2 HDDVRs and all the other new customer deals. I'll save a few bucks the first year and then nothing officially after that, although I'm sure when I'm forced to call to cancel a premium as I do a few times a year, they will offer something. They always do! :)
     
  13. Jan 21, 2012 #33 of 143
    lparsons21

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    So we can add that to the list of 'why I'm not married' ?? :)

    But I understand. Before my wife passed away, it was not good to do things that upset her.
     
  14. Jan 21, 2012 #34 of 143
    clotter

    clotter AllStar

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    I did not think of that, but I SHOULD HAVE. So true.

    I had many years with Direct and the first DVR was a Tivo unit. Then there was the mandatory switch to the HR series & had that for several years. Now two years with Dish. The wife STILL tells me she wants her Tivo back and does not REALLY know how to operate the Dish DVR. :D
     
  15. Jan 21, 2012 #35 of 143
    TBoneit

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    Worth really big bucks not to have to train and listen to the complaints!

    I can't say either providers packages are better as it depends on whether you want more National HD or want more sports.

    As far as equipment the HR34 or the Hopper both look good with the Hopper looking better. Being able to record 6 things at once from satellite 4 Networks at once Plus 2 other satellite channels and never having to look at the TV shows forum here and hear how I missed the premiere of a network show that sounds interesting. Neat that they can do that with 3 physical tuners. Six virtual tuners from three physical.

    I wonder if DirecTV i snow planning a HR35 that can add that feature or if the current processors can not handle it.

    Right now I look at the locals for a week ahead and then decide what to record and sometimes something doesn't sound interesting so not recorded and then I find out it might be good.

    Comes the new fall season every year one box all 4 networks Plus two other channels. Big win.
     
  16. Jan 21, 2012 #36 of 143
    TBoneit

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    You could look into the new DirecTivo they've come out with I guess.
     
  17. Jan 21, 2012 #37 of 143
    tampa8

    tampa8 Godfather/Supporter

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    Something to think about, I agree. Could they drop the everyday cost by not giving the promotions. As you speculate, would it result in people still looking for the discounts?
     
  18. Jan 21, 2012 #38 of 143
    Jhon69

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    All I know is when some call DISH to ask for the best deal the CSR hits them with an upgrade fee price.Now alot of us here know to not accept the first offer and think that's all there is,with DirecTV they have the Retention Dept,and with DISH it's the Loyalty Dept.Now I do not know if DIRT can offer the exact same deal as the Loyalty Dept..:confused:

    I do know talking with DISH's Loyalty Dept. worked for me for what I wanted.:)

    But in another sense remember every offer pertains to how long you have been with the company,what package you have been subscribed to,and how long it has it been since you received and accepted a special offer.

    I have never heard of yet where some existing subscriber has gotten the new customer deals.Sorry, for that offer you will need to switch providers.

    Oh and after you switch? No whining!!.;)
     
  19. Jan 21, 2012 #39 of 143
    ASAOG

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    I was a 20 yr DTV subscriber. Had no problems with programming and PQ on DTV. Decided to switch after the following:

    1. numerous software updates and receiver swaps failed to provide a DVR that functioned reasonably fast without extremely slow channel surfing.

    2. (nail in the coffin) After paying an additional 'maintenance' fee for years in case I had major hardware problems, I had to replace my roof after a bad hail storm. DTV refused to send a tech to realign my dish which had to be removed during the roof replacement. May seem minor but this was the straw breaking the DTV back. This combined with being overly patient for hardware improvements led me to Dish. I have had Dish over a year and I have no regrets.

    I have a sling loaded 922 which I really like. I use the DRA feature a lot and it works well. I also have an external 2TB hard drive connected to a 211. Also a great feature which works great. Dish also had some additional HD programming which was not available at the time on DTV (i.e. AMC HD etc.). IMHO, PQ appears equal for both DTV and Dish regardless of advertisements saying otherwise.

    I only wish DTV had solved their hardware problems sooner. Anxious to learn more about the new Dish hardware offerings.
     
  20. Jan 21, 2012 #40 of 143
    TBoneit

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    DirecTV flat out refused to mount the dish on the new roof or just refused to do it for free?

    I had to get dishnetwork out after a reroof on the parents house. I handled it from work for them. My Brother provided the onsite presence if needed.

    I called up after lunch, was told they had a slot open that afternoon. The Dish was aligned by 5:30Pm same day I called and mom was watching Jepordy & Wheel that evening at 7Pm.

    Cost $50 which I paid as it wasn't a failure despite that account having the dish protection plan (Or whatever they call it)

    I still felt that was good service that the same day the roof finished being replaced they had TV again.

    YMMV of course.
     

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