1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

People that had Direct and switched to Dish Please!

Discussion in 'General DISH™ Discussion' started by MadScientist, Jan 19, 2012.

  1. Jan 22, 2012 #61 of 143
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,365
    580
    Dec 2, 2010
    Winters,...
    Oh, I got that, all right. I still stand in amazement at how proud of your self-centered approach you are! I am in awe!
     
  2. Jan 22, 2012 #62 of 143
    Paul Secic

    Paul Secic Hall Of Fame

    6,226
    23
    Dec 16, 2003
    I had U-verse twice but I cancelled because the nod was too far from my house. I'm very satisfied with Dish. Directv is too expensive for us. However we would like QVC in HD.
     
  3. Jan 22, 2012 #63 of 143
    Paul Secic

    Paul Secic Hall Of Fame

    6,226
    23
    Dec 16, 2003
    I*have a Dish 500 plus which gets everything, even international channels.
     
  4. Jan 22, 2012 #64 of 143
    tampa8

    tampa8 Godfather/Supporter

    2,007
    33
    Mar 30, 2002
    Well now you've done it, you are forcing me to agree with you :)

    If the providers are going to allow it, and money is the most important thing for your TV watching, I don't think it is fair to blame you if our costs are higher because of it. I think they may be higher, but it is up to the providers to change the way they do pricing/promotions. Using your example of the car dealership, it is very likely for everytime someone who goes in with the no nonsense policy of buying a car and knows most of the costs involved, the dealership makes that up on someone who doesn't know.
     
  5. Jan 22, 2012 #65 of 143
    Kevin F

    Kevin F Hall Of Fame

    1,128
    1
    May 9, 2010
    I think that the cost the broadcasters demand for channels influences our end price more than customers switching back and fourth between providers does.

    Just my $0.02
    Kevin
     
  6. Jan 22, 2012 #66 of 143
    VDP07

    VDP07 Godfather

    485
    3
    Feb 22, 2006
    Do you have a wing dish as well Paul, or do you actually have a 1000 plus dish?
     
  7. Jan 22, 2012 #67 of 143
    Slamminc11

    Slamminc11 Hall Of Fame

    1,347
    12
    Jan 27, 2005
    http://youtu.be/Ch-QyoNDwys
     
  8. Jan 22, 2012 #68 of 143
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,365
    580
    Dec 2, 2010
    Winters,...
    Really? I want something reasonably definitive, not some promo from the floor of CES.
    But thank you for the link.
     
  9. Jan 23, 2012 #69 of 143
    Inkosaurus

    Inkosaurus Icon

    678
    1
    Jul 29, 2011

    Former dish employee here (I quit due to personal issues with the family, so im still a big fan of them , not disgruntled or anything :p).
    What your missing is that at the 2 year mark, you are still paying off the investment dish made in you as a customer (aka SAQ, subscriber acquisition cost).
    With the way Dish routes there money it takes an average DHA24(digital home advantage) customer 4 years to pay off there SAQ.

    So why would dish invest more money in you to give you some promotions, when there already in most cases cheaper then the competition and you still havent paid off your initial acquisition?

    Thats why they dont do it and thats why you will always hear this line when you ask for it as an existing customer
    "Im really glad to see you have been with us for so long, but im sorry we cant give you that offer again as you have already received it or the comparable offer when you first signed up for Dish!"

    The best you can probably hope for is 10$ off for 6-12 months if you get in contact with loyalty department. Or the possibility to renew your contract for another receiver.
     
  10. Jan 23, 2012 #70 of 143
    Lazy Senior

    Lazy Senior Legend

    155
    4
    Jan 24, 2005
    Instead they would rather lose a 2 year customer with equipment already installed ? And give huge discounted promotions to a new customer where they have to install new equipment. Yep, makes sense to me, that is why I churn every chance I get.

    Explain to me how it is cheaper to get a new customer vs keeping a current customer that does not need any installation? Why invest much more money in an unknown new customer when they could invest less money to keep a "known, pay your bills on time $100 a month customer" from churning????

    It seems to me they got it all backwards.
    IMO Dish and Directv should treat current longtime out of contract customers better than new ones.. They should give the big discounts to loyal customers, and less for new customers.
     
  11. Jan 23, 2012 #71 of 143
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,365
    580
    Dec 2, 2010
    Winters,...
    Thank heavens most Dish and DIRECTV® customers do not operate that way; otherwise our monthly bills would really be through the roof. Bigger than the receiver costs are the truck rolls, some taking many hours to complete.
     
  12. Jan 23, 2012 #72 of 143
    inazsully

    inazsully Icon

    862
    13
    Oct 3, 2006
    It doesn't matter if you agree with his methodology on a moral basis. The fact is, he is 100% correct. It would be less costly to retain an existing customer with a proven pay record and requiring no new start up cost or equipment outlay. The only thing Dish should care about is getting another 2 year commitment. Actually, they should give him a DVR up grade if he wants it. It's not a matter of loyalty if they are offering new customers incentives and taking existing customers for granted. You say, "thank goodness most "D" and "E" customers don't act that way". That's exactly how "D" and "E" are begging their competitions customers to act. Jump ship for a $$$ savings.
     
  13. Jan 23, 2012 #73 of 143
    archer75

    archer75 Godfather

    421
    3
    Oct 13, 2006
    Dish is cheaper than the rest. They are cheaper than direct and comcast. Fios may be a wee bit cheaper but their DVR's suck.

    Direct is about $5 cheaper per month in the first year over the closest package on Dish that I have. The 2nd year direct is more expensive and the 3rd year and after on direct my bill would be $30 higher than it is now for the same channels.

    I see no reason to switch to direct.
     
  14. Jan 23, 2012 #74 of 143
    Paul Secic

    Paul Secic Hall Of Fame

    6,226
    23
    Dec 16, 2003
    I just have one dish. Our next door neighbors have Dish and have five dishes.
     
  15. Jan 23, 2012 #75 of 143
    Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

    21,611
    382
    Jan 7, 2005
    Kittrell, NC
    Dish pays to get a new customer in hope that customer will stay and be profitable for years to come. If you leave after two years, Dish has not yet made back their initial investment in you so why should they pay again to keep you?

    A two year customer has to stay or pay... You can leave any time after the commitment is done.

    If we all paid full price for install and receiver purchases then you would have a point on existing customers being worth incentives... But customers willing to churn for the best offer will churn again next time... So why chase a customer who will come back anyway?
     
  16. Jan 23, 2012 #76 of 143
    ubankit

    ubankit AllStar

    77
    0
    Jan 7, 2005
    What manipulation? The sub has completed the contract term, he has no obligation to continue and I don't for a second believe it drives the cost up for any other subs, if that were the case the contract term would be long enough for the company to recoup their investment. Meanwhile, in the real world, I'm much more concerned about the drivers without auto insurance & licenses because they sure drive my insurance costs up (along with the deadbeats, shoplifters, politicians, etc)
     
  17. Jan 23, 2012 #77 of 143
    Lazy Senior

    Lazy Senior Legend

    155
    4
    Jan 24, 2005
    EXACTLY!!!!!!!!!

    I did not make the game or the rules. I just learned how to play the game to MY benefit.

    Every 2 years before my cell phone contract runs out the cell company sends me offers of a New free latest n greatest cellphone, usually worth $400-500. Do they do this for customer loyalty or because I have been good customer? Of course not, they do it because they want me in another 2 year contract!!!!!
     
  18. Jan 23, 2012 #78 of 143
    Lazy Senior

    Lazy Senior Legend

    155
    4
    Jan 24, 2005
    I only hope that churning drives the CEO's bonus down a few million.. :lol::lol:
     
  19. Jan 23, 2012 #79 of 143
    TBoneit

    TBoneit Hall Of Fame

    2,294
    7
    Jul 27, 2006
    Not to mention you can not move the DirecTV EHD to another DVR and watch previously recorded content. When that DVR dies the content is history. With Dishnetwork as long as you keep the service the drive will work on any VIP series DVR. Making Archiving a possibility since timers and guide data are on the internal drive. Designate one drive Christmas, One Movies, One TV shows for example and one for Specials, One for Sports etc.

    I've seen posts where Dishnetwork customers with a DVR that needs replacing are told that they can get a EHD and save their recordings.

    I have a EHD for use with the DVR. It has USB and eSATA ports. If I switch services I can use it with either. However when I switch and use it with the other service the contents will be gone permanently. Different formatting on the drive itself.

    How does that help with the channel numbers being different?
     
  20. Jan 23, 2012 #80 of 143
    Inkosaurus

    Inkosaurus Icon

    678
    1
    Jul 29, 2011

    Would you sign up for a contract with a television provider for 4 years despite there promotion only lasting 1 year?

    "Maybe if there promotion lasts 2 years i might consider a 4 year contract"
    In that case the SAQ pay off would be closer to 5 years, so that 4 year contract just turned into a 5 year contract.

    They will never make a contract that is proportional to the actual SAQ because no one is interested in being obligated to stay with a company even for 1 year. Can you imagine the early termination fee on a 4 year contract when cancel 1 year in, or worse yet 1 month in (after the tech leaves and your installed the contract is active and even if your 1 minute in you pay full early term. fee)

    @Lazy senior, i see what your getting at.
    The initial install is a good chunk of change, that much is true. But its only half the story.

    SAQ(according to dish) is arund the 800$ range, we've estimated here that at least 600$ of that is accurate in the past.
    The majority of the SAQ for a new customer is actually the promotion think about it.
    Lets say you have the americas top 250 that gets you 20$ off.

    20x12= 240
    Hbo/Max/starz( at 16*13*13 x 3)= 126
    If you play your cards right you can get BBMP free for a year so thats 120$(10$ a month)
    Protection plan is free 6 months so lets toss that in there.(6$ a month)=36$
    This comes out to 522$ in promotional and discounted programming during a customers first year.


    So ill ask again.

    Why would a company want to reinvest in you as a customer when your still paying off your initial investment?
    The answer is, they dont want to. And they have every right not to.

    The TV industry is... how should i say it... Ridiculous.
    Alot of people with false sense of entitlement expecting to get things they dont deserve.
    So what your a paying customer. Good. Dish already offers stuff for good standing paying customers.
    Its called Dishn'it up, aka the receiver upgrade promotion that those same phone companies offer you every other year. When you upgrade your phone do you get a 20$ off, and 2000 free pic and video messages or what ever? No?
    Same applies to Dish and DTV. Theyll give you a new box if your worth it, but dont expect anything else with it unless you threaten to cancel.
     

Share This Page