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Discussion in 'General DISH™ Discussion' started by MadScientist, Jan 19, 2012.
Obviously not alone.
That IS my point.
Thousands of these get redeemed without a problem so unless you had an issue with this personally you're just spewing the DISH line. It doesn't have to have specific wording it just has to have a cancelation fee that is itemized. Itemized bills are required by law so this shouldn't be an issue.
So if DISH doesn't name a fee that they're charging for I would say that is shady. Since I have never seen a final bill for DISH I can't comment what it looks like so I assume that both companies are on the up and up.
DIRECTV wants to find out why people want to remove a service and sometimes people are even eligible for a discount to keep it. Inconvenient would be more appropriate and not everyone finds it so. There is another reason for it as well because if you remove a premium service within 30 days there's a fee. Rather than have people "not read what they say ok to" and have them agree online they have to agree with an agent.
So make it so one cannot remove programming online until after the 30 days, and then give people the option. Or build a checkout that is so explicit that no one misses the fees. It can be done.
A blanket block on online removal that affects all customers forever can't be wished away as "protection". If the carriers really wanted to "protect" their customers they wouldn't let them add programming online or via the receiver. But the carriers want to serve their customers and make it easy for them to upgrade. DISH responded to their customer's complaints and made it easy for them to remove programming as well, and changed their fees to make it cheaper to do so as long as the programming was kept 30 days. It is a good thing.
Well back to why this thread was started.
I was with Direct for 12 years and switched to Dish six months ago. The bottom line is that I am paying $34 less per month and am only missing one channel that we watched on a semi-regular basis (Velocity). We had 2 DVR's with Direct but now have a VIP722K with the OTA module and are able to record all on one DVR. It's a toss up on programing for me. I think Direct has a much better UI on their machines but the Dish web site is much easier to use ?
... just to clarify, Dish has Velocity, but it's just not in your particular package.
$10 extra a month for one channel that we watch in that package , yes.
The last part of your post Tampa is SPOT ON!!! I've always tried to explain this stuff to people even before I worked for Dish and now Direct. As much as a consumer I would like to get the best option for new customers for myself, I understand that companies that do things of that nature don't tend to last very long because they can't sustain it. The new offers are literally only there to bring you in to try the service out. The kicker is what makes you stay. Whether it is service/price/features/etc that should be the deciding factor in a company, not what free stuff the other one will give you if you start the new process over with them. personally, as many posters have already said, I wouldn't change to save $$$ the first year if I was unhappy with aspects of the service. If time warner cable ever wanted me back, they would need to add the NFL network as a must havae. They would also need to get better DVR receivers, an option for whole home functionality that doesn't cost $20 to start it and $10 for each room to have access and would need to give me a program guide longer than a week. Until that happens you could give it to me for free and I wouldn't take it.
I have been with Dish for several years and I am happy with the service, so I am staying with them. I have taken advantage of several benefits over the last couple of years that I received as an existing customer:
Free Stars for a year
Free PPV certificates
A couple of other free premiums for three months here and there
Free premiums for a weekend (like we are receiving now)
Free Dish Mover (twice)
Club Dish discounts (thanks to those on here that have taken advantage of the discounts with me)
Access to a US based call center (I think the people who churn get "shipped" over to India)
Several improvements to the service (i.e. more SD & HD channels, better free on-demand, Sling capability (when it works, but I suspect that will improve too))
Besides, to get to the same level of service that I have now (722K with 3 additional TVs connected to it), I would have to add three additional SD receivers at a total cost of $18/mo, which would eat into my savings and end up costing me more in the long run. If I wanted to add another TV, it would be another $6/mo.
Had direct for over two years, had direct pay so they had no issues with me.
At one point, they had a "free weekend of the next package up" from mine, I liked it and asked to be upgraded, at which they insisted I needed a reciever upgrade. I asked why, since my entry level reciever worked fine during the free preview. No one could answer that. A new reciever [ I had to have 2, for a second tv] would have extended my contract for another two years and I didn't want to get tied down with another commitment. They wouldn't budge, even though they stood to make more money on the package upgrade.
Dish's normal pricing for the package I wanted from direct was cheaper, with a promise to hold that cost until 2013. I only need one reciever for 2 tv's. They [dish] have been generous with their promo packages, direct was not.
direct has been calling me to come back for almost a year now offering what I originally asked for plus free upgrades, plus promotional pricing for the first year. Everytime they call I explain why I left, hoping that info might get passed back to someone that'l listen, but apparently it falls on deaf ears. So to all the peeps who said business is business and nobody cares, your right.
I simply don't understand why, in my case, they just didn't upgrade me. They lost a steady paying customer over their "rules".
Dish has me for another year, and if they do not have a big increase in 2013, they will probably keep me, because in the end, for me at least, it is about money [ who out there is not trying to keep costs down?] PQ, and customer service.
Yes, it would be nice to get what the new customers get when your contract is met, but I really agree with an earlier poster who said the magic words " best pricing out there".
I guess I will have to wait and see what the increase might be after the price freeze. Never say never!
Why didnt you just log on the website and upgrade it yourself?
Did everything by phone. They insisted I had to upgrade my reciever to get the next package up [ I talked to a half a dozen different people at this point]
Really, it didn't occur to me to do it online, I just beleved all the people I spoke with.........
I can understand your position. If the package you were wanting to upgrade to contained some mpeg4 channels requiring mpeg4 equipment, and you had mpeg2 equipment, I can see their point as well, as you would not have received all the channels in the package. Since you didnt say which package to which, or what boxes you had, this is the only reason I could see where you would need a new box.
I wanted to go from choice to choice extra If I remember right. My reciever was the basic one because at the time my tv was not HD.
I just now looked at their web site,[ direct] and I see they are offering the second year at a discounted rate. If they do that a year from now when my contract is up, I might look at that harder. However, dish still offers more channels, and since they've added MLB, it'll be close.
Yea, I have no beef with Dish at all. I was actually looking into switching for some of those missing channels, last year, but the price for 4 HD rooms was just to high. I was just trying to figure out the reason they wanted to change out your box to upgrade. Choice Extra does contain mpeg4 only channels, on multiple satellites, so they would have had to install an HD dish, and HD receiver to get them all.
Hate to tell you that channel has been the HD Test Channel-5710 for a long time.
Now, if only they [ direct] didn't charge for a second reciever, [ honestly, I don't know of anyone who only has 1 tv, lol ] They would be back in the running, but as it is, those "extra's" add up. Pq wasn't bad tho. Of course, like I said, my TV at the time was a hybrid Hd. I will say one thing tho, never had a signal problem with them unless The storm was directly overhead and bad.
Switched to Dish last month after looking at what I was paying to Direct. Direct-$87 Dish-$50. Services are basically the same except with Dish I now have HD.
How do you get free PPV certificates? I've been with Dish over 5 years and have never seen one. Is that the price I pay for auto-billing?
I am "tempted" to switch to Direct, but with all the movies I have on ext hard drives, there's probably no way I will. There have been enough freebies to "almost" make up for what I would consider outlandish price increases (up 40% a year ago and about to go up another 40% when my freebies expire this month).... their ads about costs not going up are what really got me thinking about Direct. The $10 BB package and ext HD's are the main things that makes it worth sticking with Dish.
No, I have always used paperless billing and auto billing since I got HD Free for Life. In looking at my account, I received three that I used in December 2010 and three that I used in February of 2011. I don't remember if they were part of my HD upgrade or part of the promotion with Stars (which I kept for the full year). You also get free PPV the first time you get someone to sign up with Club Dish.
Call in and ask, if you get an agent whos in a good mood and is confident they met there amount of recordings for the day i dont see why they wouldnt hand them out
I know i used to all the time lol.