As an independent installer with customers on several different cable systems, DirecTV, Dish, and OTA only (and a few with some unholy combinations) I generally discourage folks from changing service providers. Still, from time to time I encounter situations that are literally jaw dropping. A satellite dish installed on the front of a house when I see no reason for it to not have been put out of sight on the back, reluctance of an installer to install equipment specifically listed on a work order, satellite dishes installed on roof OSB and not a rafter, separate departments of a service provider apparently working off different play books, and some CSRs failing to accurately (or at all) detail the account notes. I'd say the trend over the long term is improving. Some issues will be around for a long time, bundling limitations in rural areas, customers getting to beta test the coolest new hardware, CSR limitations in troubleshooting problems over the phone, etc.