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Phone Line Issue

Discussion in 'DIRECTV General Discussion' started by Contra, Aug 14, 2012.

  1. Contra

    Contra Mentor

    76
    0
    Aug 24, 2009
    So my old HR21 died and they sent me a new HR21 (not sure why i didn't get an HR24 but oh well).

    Anyway, I hooked it up and it works fine except for one thing. When I plug the phone line into the back of the box i am no longer able to use the phone in my house, it has effectively been hijacked. I left it this way for a few hours to see if it just needed to download something but no, still won't work.

    I unplugged the phone line from the back of the box and my phone now works fine -- but of course I can no longer get Caller ID on the TV, etc.

    This didn't happen with my old HR21.

    Any thoughts on what i can do to fix this -- or what I may have done wrong on the install?
     
  2. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    42,684
    349
    Dec 9, 2006
    Seems fairly straight forward: this receiver has a defective phone jack and needs to be replaced.
     
  3. trpph

    trpph New Member

    5
    0
    Aug 27, 2009
    He doesn't need a phone line connection anyway, does he? I have a HR24 and HR21 and have never hooked up a phone line.
     
  4. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    42,684
    349
    Dec 9, 2006
    If he wants to use caller ID he does.
     

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