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Phone Line Problem

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by mashandhogan, Feb 28, 2011.

  1. mashandhogan

    mashandhogan Legend

    233
    0
    Dec 21, 2010
    Ok, my HR24-500 caller ID doesn't work
    a) Notices are Enabled
    b) System test passes (with alignment and no internet error, ususal)
    c)line has dial tone
    d)phone hooked into same jack rings

    What's going on
    Software: 0x459
     
  2. Davenlr

    Davenlr Geek til I die

    9,139
    28
    Sep 16, 2006
    My parents CID quit working for about a week, then, without any intervention, just started working again. There is no telling :)
     
  3. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    42,684
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    Dec 9, 2006
    Wonder if the receiver/coax is grounded?
     
  4. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    37,060
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    Jun 18, 2006
    Grounding has been a source of many a caller ID problem over the years.
     
  5. RobertE

    RobertE New Member

    8,024
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    Jun 9, 2006
    CID has always been and most likely be iffy at best on D* branded boxes. Why? Who knows. :shrug:
     
  6. usnret

    usnret Icon

    603
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    Jan 16, 2009
    Yea (24-500), mine drops out about twice per week. I do a RBR and its back for a few days.
     
  7. Mar 1, 2011 #7 of 15
    litzdog911

    litzdog911 Well-Known Member

    12,233
    68
    Jun 23, 2004
    Mill Creek, WA
    Do you have DSL internet service? If yes, do you have DSL filter on the HR24's phone jack? Sometimes you need two of them connected together.
     
  8. Mar 1, 2011 #8 of 15
    samrs

    samrs MANC

    1,511
    26
    May 30, 2004
    Flat Branch, NC
    In addition to grounding, another simple check requires a phone line tester. Available for less than ten dollars at Lowe's or Home Depot.

    A green light on the tester indicates the line is wired correctly.

    A red light indicates the tip and ring wires are reversed.

    A standard phone will work fine with reversed tip and ring wires, a DirecTv receiver will pass the system test and cause you to post on the internet.

    The fix requires opening the phone jack and reversing the red and green wires.
     
  9. Mar 1, 2011 #9 of 15
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

    37,060
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    Jun 18, 2006
    Well, he does get a dial tone so that's a good sign that the line works.
     
  10. rrdirectsr

    rrdirectsr Legend

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    Jan 30, 2011
    This is a known issue for everything r15 and up and has been going on for a couple weeks. Engineering is working on resolution. Hope this helps.
     
  11. billsharpe

    billsharpe Hall Of Fame

    2,694
    72
    Jan 25, 2007
    Southern...
    Caller ID is the one item that has worked flawlessly on my HR20-700 for well over three years. I did add a filter, as suggested, for my alarm system phone connection.
     
  12. mashandhogan

    mashandhogan Legend

    233
    0
    Dec 21, 2010
    Thanks guys! I have no dsl service, so that rules out the band filters. I "think" the line is grounded, but the line running to my dvr is CCS so I don't know if that could stop the CID.
     
  13. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Dec 9, 2006
    The ground is on the shield, so it wouldn't matter that much if CCS or SCC.
     
  14. Vinny

    Vinny New Member

    2,158
    10
    Sep 1, 2006
    Long Island, NY
    My Parents have a D11 and their Caller ID works on every station except stations that have the ScoreGuide. So, if they're watching RSN or ESPN or MLB etc. no caller id. Anyother station caller ID works fine.

    Any thoughts??
     
  15. Podkayne

    Podkayne Legend

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    Nov 1, 2007
    I unplugged the phone line from my HR20-100 because all the phones in my house were getting interference from a local strong am radio station. When I unplugged the phone line from the DVR it stopped. D* doesn't care if it's plugged in to the phone line or not, since it's hooked up by Cat 5E to our DSL modem, just as good. This is becoming an increasingly legacy type of issue, since many folks are unplugging the land line for good anyway.
     

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