Picture quality DirecTV vs Comcast

Discussion in 'DIRECTV Programming' started by Ramesh, Feb 1, 2018.

  1. Feb 1, 2018 #1 of 38
    Ramesh

    Ramesh New Member

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    Feb 1, 2018
    yesterday AT&T for Internet and DirecTV for TV was installed. I still have comcast for few more weeks before i disconnect. So i have samsung (SUHD 65inch UN65JS8500) TV. I have been with comcast for 15 years and moved to DirecTV/ATT yesterday (1/31/2018). I have both the receivers connected to my TV. My Comcast picture quality is extraordinary when compared to DirecTV. DirecTV installed HR54 receiver. My TV INFO shows as 720P for DirecTV and Comcast shows up as 1080P.

    But i see a major difference in the picture quality. The technician called and tried several settings but no luck. changed the TV resolution to use only 1080i but it still shows up as 720P. Anyone know how to fix it or similar experience?
     
  2. Feb 1, 2018 #2 of 38
    jimmie57

    jimmie57 Hall Of Fame

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    Did you get a dish as part of your setup ? or do you have DirecTV NOW which comes over cable ?
    Edit: Ignore above.

    Try this, Menu, Settings & Help, Settings, Display, Resolutions and check the 1080i.
    The screen asks you to press Info if you can see the new resolution. If you do not press it that setting goes away.
    Also in the same are see if Native is set to On or OFF.

    Try this also.
    I use mine with Native ON and I have 720p and 1080i checked. Channels like ESPN are 720p feeds. There are about 20 or more of them like this the last time I researched this.

    Are you using 2 different HDMI connections? If yes, the TV settings for the pictures can be set for all Inputs or for just the 1 you are using at the time. See what that is set to. If you are sending you signals to an AVR and then just 1 HDMI to the TV this does not apply.
     
    Last edited: Feb 1, 2018
  3. Feb 1, 2018 #3 of 38
    Phil T

    Phil T Well-Known Member DBSTalk Club

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    I ran a HS17/C61K and a Comcast connected TIVO Bolt VOX side by side for several weeks in November before canceling DirecTV. The HD picture quality was very close on my 65” Sony XBR-65X750D. SD programming is definitely clearer on Comcast.
     
  4. Feb 1, 2018 #4 of 38
    slice1900

    slice1900 Well-Known Member

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    How good or bad Comcast is depends on where you live. There were a lot of people up in arms on the Tivo board a year ago in areas where Comcast was upgrading to DOCSIS 3. They made all the HD channels MPEG4 @ 720p (even if they were originally 1080i) and trimmed the bandwidth back to 3 Mbps CBR - less than half what Directv allocates for a typical MPEG4 HD channel. PQ was awful. Maybe they backed off on that, or maybe the DOCSIS 3 upgrade (which would be needed to offer 1 Gbps internet) just hasn't reach your market yet - if so, count yourself lucky!

    Not sure why they needed to take so much bandwidth away from QAM as part of the DOCSIS 3 upgrade. Maybe it was only in areas with an older plant that didn't go as high in frequency or something.
     
  5. Feb 1, 2018 #5 of 38
    Ramesh

    Ramesh New Member

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    Feb 1, 2018
    I checked only 1080i to test it out. All local channels i tested broadcasting in 720p only. Nothing is 1080i.

    I am using 2 different HDMI inputs. I swap the inputs to see if it is the cable or the port. But Comcast stands out much better in whatever i do.
     
  6. Feb 1, 2018 #6 of 38
    Ramesh

    Ramesh New Member

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    Feb 1, 2018
    that is true. For example the guide in DirecTV has a HD logo on a program. When i watch that programs the info on the TV says 720p and SD. So it means i am watching in SD but in 720p resolution.
     
  7. Feb 1, 2018 #7 of 38
    Ramesh

    Ramesh New Member

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    never had any issue with Comcast picture quality or internet so far.
     
  8. Feb 1, 2018 #8 of 38
    jimmie57

    jimmie57 Hall Of Fame

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    While watching a program,
    Press the Info button, then the up button to get on the bar above,
    Scroll over to the right to Audio / Video and see what the resolution there is showing.
    Tell us what that is.
     
  9. Feb 1, 2018 #9 of 38
    jimmie57

    jimmie57 Hall Of Fame

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    It is possible that your locals on DTV are 720p. What is your zip code and county that you live in ? There is a thing we use to type that in and get a list of the channels and whether they are SD or HD ? You can do this yourself if you wish.
    Local Channels Lookup

    Do you have channel 218 or 355 ? They are 1080i. See what 1 of them shows.
     
    Last edited: Feb 1, 2018
  10. slice1900

    slice1900 Well-Known Member

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    Your local channels might all be 720p. What's your zip, we can look up some of your locals to verify.

    Not sure why your Comcast setup is telling you 1080p, I can assure you Comcast delivers nothing in 1080p because no one broadcasts in 1080p. All HD is either 1080i or 720p.
     
  11. KyL416

    KyL416 Hall Of Fame

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    The TV is just displaying the resolution it's getting from the set top. Their box can upconvert everything to 1080p/60, but that's not the resolution of the channels.

    The channels are either 480i for SD or 720p or 1080i for HD. (Although like you said, if it's one Comcast's "upgraded" MPEG4 areas, the HD feeds are probably all 720p) I never used Comcast boxes first hand, so I don't know if they have an option for native output or some hidden screen that will display the actual resolution of the channel.
     
    Last edited: Feb 1, 2018
  12. mgavs

    mgavs Legend

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    I spent a lot of time on this from early on... I wrote to DirecTV pres and engineering and triggered this option, see my letter at Please write to Directv about native 4x3 problem.
    Here is what you should do, turn on all resolutions your tv supports and leave them on always. Record a high quality movie. Then watch the movie with native on and the same scenes with native off. If the tv upscales better than the hr54 then you want native ON, if it looks better with native off that means the hr54 does upscaling better. In my case, I use an outboard video processor which does better than my pioneer kuro and the hr54. So I use native ON which means the hr54 does not mess with the signal and passes it to the processor allowing it to do its job. Bottom line.. today’s TVs supports all resolutions so turn them on in the hr54, AND test with native on and off to find what works best with your tv.
     
  13. Ramesh

    Ramesh New Member

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    Feb 1, 2018
    See the attached file. It shows as 480p for CNBCHD channel.
     

    Attached Files:

  14. Ramesh

    Ramesh New Member

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    Feb 1, 2018
    Same channel in Comcast.
     

    Attached Files:

  15. Ramesh

    Ramesh New Member

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    Feb 1, 2018
    My ZIP is 30024. I understand nothing is transmitted in 1080p and the comcat STB just delivers the content in 1080p format irrespective of how the content is recorded. But bottom line the picture looks much much better in comcast than in DirecTV. I want to keep the DirecTV since i switched to AT&T internet. But want to make sure i enjoy the picture quality as same as Comcast. I used comcast for almost a decade. I am so used to their picture clarity and my 10 yr old within few seconds he said why the video is blurry. He did not even know that i switched to DirecTV. I Hope you know what i am saying.
     
  16. Ramesh

    Ramesh New Member

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    Feb 1, 2018
    Some questions...
    1) Record a high quality moive in DirecTV HR54?
    2) Where do you find the native on option? DirecTV or Samsung TV.

    Sorry if it is lame question. But i am still getting used to DirecTV menu options.

    Thanks
     
  17. KyL416

    KyL416 Hall Of Fame

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    Go into Menu -> Settings & Help -> Settings -> Display -> Video and make sure Native is set to On.

    Also check Menu -> Settings & Help -> Settings -> Display -> TV Resolutions to make sure that 1080i has a check mark next to it.


    If that doesn't work, try holding down the Exit button on your remote for a few seconds, someone might have accidently put the receiver in SD mode.
     
  18. jimmie57

    jimmie57 Hall Of Fame

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    480p is some sort of default. As already posted, press and hold the EDIT: Exit button for 2 or 3 seconds. A message will appear on your screen that it is now in SD mode. or it might switch it out of SD mode and say it is now in HD mode. Each time you do that it toggles the resolution.

    Your locals are in HD mode. This does not tell us if they are in 720p or 1080i. Where I live I have 2 that are 720p and the rest are 1080i.

    Also read post #17.

    Welcome to the Forum.
     
    Last edited: Feb 1, 2018
  19. Ramesh

    Ramesh New Member

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    I don't see this option. Instead i get list of several submenu options. One of them is screen format and it is set to original.

    It lists all the formats 480i to 1080i. I checked all of them.


    Pressing Info button for 2 to 3 seconds does not do anything. it stays on the info menu on the screen.

    I am going to keep trying....
     
  20. jimmie57

    jimmie57 Hall Of Fame

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    Sorry about that.
    It is the Exit Button, NOT the Info button to change to and from HD to SD, etc.
     

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