Pixelation and freezing screens and guide

Discussion in 'DIRECTV General Discussion' started by pistolpete52, Jun 23, 2019.

  1. pistolpete52

    pistolpete52 AllStar

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    Is anyone else getting a lot of pixelation and frozen screen problems? I've called tech support numerous times, and I get the same "it's a known problem that we're working on". But, I've been hearing this same answer since last year. On Friday, I clicked on something that I had recorded from the night before, and it was nothing but pixelation and frozen screen. I clicked on another show with the same results.
     
  2. studechip

    studechip Godfather

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    Have you checked your signal strength numbers?
     
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  3. compnurd

    compnurd Hall Of Fame

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    Yeh that much seems like either low numbers or a failing box
     
  4. Rob37

    Rob37 Active Member

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    That’s what tech support or even the customer service representative will tell you over the phone. "It’s a known issue that they’re supposed to be working on" but the pixelation and screen freezing issue has been going on for many people for a long time now. A very long time.
     
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  5. jimmie57

    jimmie57 Hall Of Fame

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    That is also a sign of a hard drive that is dying. I have had 2 do that in the past 10 years. Run the System test in the Settings Menu. See what it says and post that.
    Which receiver do you have ?
     
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  6. WestDC

    WestDC Well-Known Member

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    You may also want to check the Condition of your Outside (rg6) Connectors - and water damaged over time will also have the same effect.

    When was the last time you had a service call?
     
  7. Rich

    Rich DBSTalk Club DBSTalk Club

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    How old is the HR you are using? How full is the HDD? First thing I would do is put a new HDD on the HR and see if the problems go away immediately.

    Rich
     
  8. I WANT MORE

    I WANT MORE CowboySooner

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    Here we go again!
    It's not your equipment.
    It's not your signal strength.
    It's not any other issue someone can come up with.

    It is an issue with DirecTv that they can't/won't fix.
    "Apparently" it is not happening for everyone, but I've experienced on 3 different systems in 3 different states.
     
  9. compnurd

    compnurd Hall Of Fame

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    Occasional freezes or such might be "common"(although not for me). An entire recording is not. Maybe read his entire post. There are other issues
     
    Last edited: Jun 24, 2019
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  10. Andrew Sullivan

    Andrew Sullivan Active Member

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    Well, the 4th tech in the last 4 weeks is coming out tomorrow morning. Last Sunday a tech installed a new c61k and installed a new splitter. Checked the dish and all wiring. The problem was intermittent stuttering of the sound. About once an hour. Hitting pause fixed the problem for awhile. It still is happening. The week before a tech replaced the HS17 because I was experiencing freeze frame for 2 seconds every few hours. The problem persists. Not sure what else they can do but I guess we'll find out tomorrow. The e TV is a 6 month old Samsung 82NU8000 and we tried switching hdmi inputs and cables. The sound is just stuttering away as I type this. Oh, if I switch the c61k for a regular c61 the problem disappears.
     
  11. compnurd

    compnurd Hall Of Fame

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    Are you outputting pcm or Dolby?
     
  12. Andrew Sullivan

    Andrew Sullivan Active Member

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    At the moment it is set on Dolby but I had it set on Standard earlier then switched it to see if that would make a difference. Unfortunately it did not.
     
  13. Andrew Sullivan

    Andrew Sullivan Active Member

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    Just thought I'd pass on the results of my meeting this morning with the tech. Keep in mind he is the third tech I've had out in the last 5 weeks and he reiterated what the first two said. It's a software issue and nobody at ATT is working on it. He and every tech in this district try to talk customers out of the c61k because whenever a customer has a new service call within 90 days of another techs service call it goes against the original tech. To all that are not experiencing problems with the c61k consider yourselves lucky. His words.
     
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  14. JoeTheDragon

    JoeTheDragon Hall Of Fame

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    WGN 9 looking bad with Pixelation
     
  15. compnurd

    compnurd Hall Of Fame

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    I think the techs in your area are lazy and are also feeding you crap so you stop calling in tickets
     
  16. I WANT MORE

    I WANT MORE CowboySooner

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    Please.
     
  17. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Just a thought. The thread starter's (pistolpete52) profile states his Digital Provider is Dish Network. Perhaps he posted in the wrong forum?
     
  18. Athlon646464

    Athlon646464 Gold Members DBSTalk Gold Club

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    Now that would be funny. If you look at his post history, however, they are nearly all in the DirecTV section.
     
  19. compnurd

    compnurd Hall Of Fame

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    The truth hurts
     
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  20. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Granted, but it would really help (as KyL416 suggested awhile back) if people listed their equipment model numbers and current software when posting issues.
     
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