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Pixelation Out Of Control On DirecTV

Discussion in 'DIRECTV General Discussion' started by T.C., Jun 7, 2018.

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  1. Jul 19, 2019 #101 of 116
    DR2420

    DR2420 New Member

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    I am glad it is finally working better for you and I hope it stays that way. I know you were having a lot of issues there for awhile and were getting fed up with it, understandably so. It really is a strange thing, but it's definitely not as bad for me as it once was. At one time it was constant pretty much on every channel, now it's not nearly as frequent. I can at least watch a program now without much trouble. CNN is definitely a channel that I've been experiencing some of it with, but it's still watchable at least.
     
  2. Jul 19, 2019 #102 of 116
    ejbvt

    ejbvt AllStar

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    I fully agree. I did nothing, despite all the posts about hard drives and cables and wiring. They MUST have done something. I only see it on CNN and occasionally on the local VT ABC. It is not nearly as bad it was almost 3 years ago now, and only on those two channels.
     
  3. Jul 19, 2019 #103 of 116
    I WANT MORE

    I WANT MORE CowboySooner

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    I experience it on all channels.
    It has not improved.
    I participate in the CE program.
     
  4. Jul 19, 2019 #104 of 116
    ejbvt

    ejbvt AllStar

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    So do I. I am on the latest release. Well, not the one that came out Tuesday. I am getting that tonight.
     
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  5. Jul 21, 2019 #105 of 116
    T.C.

    T.C. Member

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    Watching AMC Channel 254... and it just pixelated twice within 15 minutes. Ugh... here we go again.

    Just curious.... what is the CE Program?
     
  6. Jul 21, 2019 #106 of 116
    James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    "Cutting Edge" DIRECTV allows customers who agree to their terms to test future software releases with the goal being that the customers report any problems so they can be corrected before the software becomes a "national release" (or NR). If there is a fix for a problem it may be in one of the "CE" versions of the software being tested - or that "CE" version could brick the customer's receiver. Such is the risk of testing. (Fortunately there have not been mass brickings - but some releases have had issues where it was good that the software was corrected before national release.)
     
  7. Jul 21, 2019 #107 of 116
    Rob37

    Rob37 Active Member

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    I still see pixelation on many channels. Sports Channels like ESPN Still have audio judder as well.
     
  8. Jul 22, 2019 #108 of 116
    T.C.

    T.C. Member

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    Just called the retention department. 800-824-9077

    All of my credits have fallen off. Wanted to see if there were anymore offers. Here is what the rep told me.

    1. DirecTV/AT&T is fully aware of the "pixelation" problem. The only thing she could comment on... it's happening to select accounts only. They don't want to consider this a regional or zip code related issue. There is no timeline in fixing the issue.

    2. Even though they are fully aware of the issue... apparently I called at the wrong time? When you call up the retention department... discounts and offers are for "select accounts" only. The only offer I had for my account was a "one time $15.00 credit." She said call back later. Hopefully better offers in August.

    3. Her advice when calling the retention department.

    A. Only call when all of your credits have expired.
    B. Make sure your last statement has printed.
    C. Make sure you pay your bill in full before you call and give the computer system 24 hours to process.

    She claimed this will ensure better discounts for your account.
     
  9. Jul 22, 2019 #109 of 116
    Rich

    Rich DBSTalk Club DBSTalk Club

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    Keep calling if you want discounts. You should be able to find a CSR that will give you what you want.

    Rich
     
  10. Jul 22, 2019 #110 of 116
    James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    Can I have my account "selected" for a discount but not "selected" for dropouts (or other problems)? :D
     
    I WANT MORE and compnurd like this.
  11. Jul 22, 2019 #111 of 116
    compnurd

    compnurd Hall Of Fame

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    Yeh. You were just fed a spoonful of I have no clue what I am talking about
     
    T.C. and Rich like this.
  12. Jul 24, 2019 #112 of 116
    T.C.

    T.C. Member

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    You clearly were right 100%. Calling 619-752-1401 is the best number for discounts.
     
  13. Jul 25, 2019 #113 of 116
    Rich

    Rich DBSTalk Club DBSTalk Club

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    Just called that number and was told I'd be sent to the proper place. Now I've been routed to ATT. Nuts. Now I'm holding for a CSR. Now I'm being rerouted again. Oh goody, now I'm being sent to a customer service expert! Ah, a human...he seems to understand...must be horribly difficult to lower the Protection Plan, I am on hold while the "expert" figures out how to do that. Listening to all the wonderful benefits of ATT.

    Mercifully my brother who has been ill called me during the call and I hung up. Never got to talk to the "proper" person in that 20 minute call.

    Rich
     
  14. Jul 25, 2019 #114 of 116
    T.C.

    T.C. Member

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    Detroit, MI
    Sorry to hear this Rich :( Hmmmmm do you have other AT&T services? Like cell phones etc? Just wondering if that's why they transferred the call? I've never had any other AT&T services in my life... except for DirecTV. No cell or internet. I would never pay their outrageous prices for BS quality.

    Hope it all works out for you.
     
  15. Jul 25, 2019 #115 of 116
    compnurd

    compnurd Hall Of Fame

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    Probably because his like alot of our accounts have been transitioned over to ATT like all will be soon
     
    Rich likes this.
  16. Jul 26, 2019 #116 of 116
    Rich

    Rich DBSTalk Club DBSTalk Club

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    Nope, D* is my only connection to ATT. Don't know why that happened but it didn't surprise me. I was pretty happy when my brother called and gave me the excuse to hang up on the CSR.

    Rich
     
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