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Pixellation with newest update

Discussion in 'ViP211(411)/211K/222 Support Forum' started by satcrazy, Jan 9, 2012.

  1. Jan 9, 2012 #1 of 29
    satcrazy

    satcrazy Icon

    1,029
    19
    Mar 15, 2011
    Great...
    Posting this again, with added info.

    The newest update did indeed get rid of my guide lag [ Yea!]

    However, I am now experiencing brief pixellation/audio drop intermittently, especially at the top of the hour.

    Since I noticed a large percentage is time sensitive [ again, top of the hour],this led me to believe It is not signal interference on my end.

    Anyone else out there with this problem on their 222k since the update, "L594"?

    Thanks!
     
  2. MONGO MAN

    MONGO MAN New Member

    3
    0
    Feb 20, 2012
    I have a 211k-when I had the Free 30th anniversary offer HBO the sound would drop out & sometimes pixilate when I pressed any button on the remote.
    now the box doesn't recognize the remote for about a minute or two ---mostly on the top of the hour.
    :nono2::nono2:
     
  3. Ray C@DISH Network

    Ray C@DISH Network DISH Representative DISH Representative

    914
    1
    Dec 28, 2010
    Does this occur when you first turn on your TV? Please let me know. Thanks.

     
  4. John79605

    John79605 Legend

    142
    0
    Feb 9, 2007
    I recently noticed that my 222k pixelates as my clocks are striking the hour. I've been curious about it.
     
  5. Ray C@DISH Network

    Ray C@DISH Network DISH Representative DISH Representative

    914
    1
    Dec 28, 2010
    Is this occurring on all your channels or just one particular channel. Which channel is this happening on? Please let me know. Thanks.

     
  6. knot

    knot Mentor

    43
    0
    Feb 4, 2010
    Yes, my 222k is experiencing just what you have described. It is always just as the program ends at the top of the hour




    It has occurred on 120, 182, and 192 that i know of for sure.
     
  7. satcrazy

    satcrazy Icon

    1,029
    19
    Mar 15, 2011
    Great...
    Hello Ray

    This has been going on since the update, and not on particular channels.

    Recently I've noticed that Now I get a glitch [ the audio stumbles, and the picture freezes/stumbles] at the 15 minute mark. It doesn't happen faithfully every hour, but It's certainly happening. It also doesn't last for more than a couple of seconds, but when it does, I look at the clock, and sure enough, pixelation at the top of the hour, glitching at the 15 minute mark.

    Since it seems to be time controlled, what is your take on this?

    If my reciever was a dvr, it would capture this problem.

    Thanks to those who replied, I'm not alone!
     
  8. Mar 1, 2012 #8 of 29
    John79605

    John79605 Legend

    142
    0
    Feb 9, 2007
    I started noticing the pixelation at half past the hour then last night "psych" was scheduled to end at 10:05 and that was when the pixelation happened. It happens when the EPG progresses to a new program. Blame the EPG.
     
  9. Mar 1, 2012 #9 of 29
    Ray C@DISH Network

    Ray C@DISH Network DISH Representative DISH Representative

    914
    1
    Dec 28, 2010
    When did you begin noticing the pixelation? What software version do you have? A software update occurred early this morning for the 222k but may not have downloaded yet. Please let me know. Thanks.

     
  10. John79605

    John79605 Legend

    142
    0
    Feb 9, 2007
    I have had software 594 since the middle of December but I started noticing the pixelation about a month ago.
     
  11. Ray C@DISH Network

    Ray C@DISH Network DISH Representative DISH Representative

    914
    1
    Dec 28, 2010
    That is not the latest version. Please let me know after you receive the update if you are still experiencing pixelation. Thanks.

     
  12. John79605

    John79605 Legend

    142
    0
    Feb 9, 2007
    I got L595 today and I got the pixelation at 9am.
     
  13. Ray C@DISH Network

    Ray C@DISH Network DISH Representative DISH Representative

    914
    1
    Dec 28, 2010
    Have you run a check switch test on your receiver yet? Please let me know. Thanks.

     
  14. John79605

    John79605 Legend

    142
    0
    Feb 9, 2007
    I have run Check Switch. It completes so quickly I end up wondering if it actually checked the switch.
     
  15. Ray C@DISH Network

    Ray C@DISH Network DISH Representative DISH Representative

    914
    1
    Dec 28, 2010
    It shouldn't run quickly. A check switch, depending upon the receiver, will last for several minutes. It can take up to 10 minutes in some cases. Please try running it again and if it ends quickly, run again to see if it will run correctly. Please let me know. Thanks.

     
  16. satcrazy

    satcrazy Icon

    1,029
    19
    Mar 15, 2011
    Great...
    Ray,

    What are the menu numbers for check switch?
     
  17. John79605

    John79605 Legend

    142
    0
    Feb 9, 2007
    Ray, is check switch supposed to cause a download of the latest software? I got that yesterday. Just now I unplugged the 222k and disconnected the tuner 1 and tuner 2 cables and check switch went through 38 steps. I saved that. When I reconnected the cables check switch went through 3 steps and took just seconds.
     
  18. satcrazy

    satcrazy Icon

    1,029
    19
    Mar 15, 2011
    Great...
    Still noticing pixellation at the top of the hour.

    Was watching "E" HD when it happened.

    I'm at L 595 software. Stared with L594
     
  19. Skeeterman

    Skeeterman Legend

    237
    3
    Jun 24, 2003
    I can tell you there are many problems with these software updates as they are called. There are a number of little quirks that take place after a update.
    I've learn a lot by going into the receiver's "menu", hit 6.."System Setup, and 5 "Factory Defaults", and all is well until Dish does their thing once more.
    My question would be. If the 211K came out working okay, why mess with it?
     
  20. satcrazy

    satcrazy Icon

    1,029
    19
    Mar 15, 2011
    Great...
    Thanks for the tip, does factory default actually eliminate the previous "software updates"?

    Don't understand your last sentence. Only one poster with a 211k problem, never found out if his problem was resolved, the rest of us have the 222k.

    thanks
     

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