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Planning on cancelling DirecTV - what can I expect

Discussion in 'DIRECTV General Discussion' started by esayre, Jul 5, 2012.

  1. PK6301

    PK6301 Legend

    May 16, 2012
    Erie, PA
    I remember a years ago that Time Werner was running Commercials and Ads saying that cable was Superior to Satellite due to no rain fade and weather conditions (blah blah)..I went with a Friend of mine to turn in his cable box equipment because he was moving and I asked the CSR at the desk if this statement was true and she said yes it was.
    So I asked her "Than why are there 4 big Parabolic dish antenna's in the front of the building? Don't you get the signal from Space?"

    She had no answer for that..:lol::lol::lol:
  2. dpeters11

    dpeters11 Hall Of Fame

    May 30, 2007
    In Time Warner's defense (and I don't do this often), those kinds of dishes and signals are very different. If you look at the Los Angeles Broadcast Center for DirecTV, they have a lot of dishes. Rain Fade there would cause a lot of outages.

    We could probably improve the signal by using 30" dishes. No one wants one of those anymore unless you live in Alaska.
  3. newsposter

    newsposter Hall Of Fame

    Nov 12, 2003
    i suspended then a few months later called to cancel..she first offered 20 off /mo for a year..then offered lower priced packages..and even some other kind of deal. i forget now

    told her i cant spend a dime, sorry..

    now i get mailings very very frequently. so if anyone is worried about not being able to go back, looks like that's not an issue. .. the deals look decent if you are interested.
  4. newsposter

    newsposter Hall Of Fame

    Nov 12, 2003
    opened up todays offer..4 receivers...30 bucks for entertainment package..3 mos premiums..free sunday ticket
  5. jimbo56

    jimbo56 Legend

    Nov 13, 2007
    I cancelled DirecTV several months ago for FiOS and have since gotten 5 or 6 "We want you back" letters, with DirecTV even offering to pay $200 towards my cancellation fee along with discounted programming. I'm actually pretty happy with FiOS and with their promotional pricing I'm still getting a better value with them compared to what DirecTV is offering. Since I was never unhappy with DirecTV, I may very well return to them after my contract with FiOS is up. It all depends who gives me the best offer.
  6. SteveHas

    SteveHas Hall of Fame

    Feb 6, 2007
    Given the length of time you have been with D*, I would definitely ask for retention when you call.
    Be honest, tell them why you are canceling.
    I suspect you will be offered a pretty good deal to stay again given the length of time you have been with D*.
    Depending on what other services are available in your area, if you do leave be prepared for disappointment. Even FiOs does not compare to D* in overall quality of service.

    Hope you stay for your sake.
  7. tpayne105

    tpayne105 Legend

    Aug 28, 2006
    I agree exactly. I had been with Directv since, ready... 1996. It just got too expensive with the FIOS deals. I really do like Directv and also may return someday. I will say I have not received any offers to return...or anything like that....

    I think one day Directv will come down in price to match the bundles others offer....
  8. mreposter

    mreposter Hall Of Fame

    Jul 29, 2006
    with what content owners are demanding, prices from all service providers are only going higher - much higher.
  9. falkor

    falkor New Member

    Aug 20, 2010
    Why ask for retention . From what I can discern here , the OP sees no value and is looking forward to dropping . Call and cancel the service . Simple .:) You hurt no one's feelings by leaving . Your choice and it is what you want so just do it .
  10. PrinceLH

    PrinceLH New Member

    Feb 18, 2003
    They'll probably give you a better deal to stay. There isn't a big enough reason to just switch providers. Costs are pretty much the same, across the board.
  11. Ohara

    Ohara New Member

    Jul 20, 2012
    I called yesterday and this what I got. 8 year customer(contract expired on 18th)

    $10 off base package for 2 years
    $10 HD credit for 2 years
    $10 credit for viacom dispute for 3 months
    Free Showtime for 6 months
    Free NFL Sunday Ticket (one year commit)

    Was also offered a free DVR upgrade, but didn't want the 2 year commitment. The deals are there, just gotta call.
  12. Rich

    Rich DBSTalk Club DBSTalk Club

    Feb 22, 2007
    Piscataway, NJ
    Are you just gonna use an antenna or go with cable?

  13. dkgoalie

    dkgoalie Mentor

    Jan 10, 2007
    After 16 years of DirecTV, my wife and I "cut the cable" or "satellite" in this case.

    When I called, I was upfront and honest letting them know that we don't watch enough television to justify ~$111 per month. They offered lesser packages, and discounts. Maybe the sun and moon at night as well.

    Doing the antenna, and an AppleTV.

    After one week+, so far pretty good. Almost a sense of freedom, if you will.


    - dk
  14. Rich

    Rich DBSTalk Club DBSTalk Club

    Feb 22, 2007
    Piscataway, NJ
    Personally, I could get along fine with just NetFlix but I'd need D* for the Yankees' games. The wife won't go along with dropping all the movie channels and other channels I'd lose if I went to the lowest package that would include the Yes Network.

  15. fingerstyle

    fingerstyle Mentor

    Jan 22, 2008
    I just called DTV asking if I was still under contract or month to month. This has to do with my frustration at them not being able to tell me what my new "Free Upgrade offer HD/DVR" was going to be. I did not intend to negotiate deals with them just wanted to be sure I was out of contract.

    The CSR I got was quite helpful and responded to my inquiry with " what did we do that makes you ask this question." I explained the new DVR frustration. After discussion he told me that it was "very likely" I would get the box I wanted and if not don't activate it, send it back and they will send another. Eventually I will get the one I want.

    He also offer deals knocking $480 off my bill over the next 2 years- I didn't ask , he offered.

    We'll see next week when the new box arrives.

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