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Playback failed. No audio/video data packets received from server?

Discussion in 'DIRECTV Connected Home' started by Hubie01, Aug 6, 2010.

  1. Aug 6, 2010 #1 of 43
    Hubie01

    Hubie01 New Member

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    Aug 4, 2010
    My title explains it but has anyone ever have this problem? I'm in living room hr21 trying to watch something out of my bedroom hr24 and I get that message. Some shows will play and some will get that message. Any suggestions solutions? I also do not have internet access to my directv. Thanks
     
  2. Aug 6, 2010 #2 of 43
    Davenlr

    Davenlr Geek til I die

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    Sometimes hitting List, Resume on the same show will work the second time.
    Usually I have found the recordings on the server were corrupted when I get this error, however. If they all play fine on the server, you might want to check your Deca module on the Client and make sure all the connections are tight.
     
  3. Aug 6, 2010 #3 of 43
    RAD

    RAD Well-Known Member

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    Dripping...
    What happens if you try to play that same show on the HR24, does it play OK or do you get a keep or delete message right away?
     
  4. Aug 6, 2010 #4 of 43
    Hubie01

    Hubie01 New Member

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    Aug 4, 2010
    I just tried the bedroom hr24 and they will not play in there either. The screen will come on and its just a blank screen. Try to fast forward and nothing will happen. Is there any solutions that resolve this issue?
     
  5. Aug 6, 2010 #5 of 43
    RAD

    RAD Well-Known Member

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    Dripping...
    Probably not, you can try a reboot, it might fix it and then again it might just delete the recording as part of the reboot.
     
  6. Aug 6, 2010 #6 of 43
    Davenlr

    Davenlr Geek til I die

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    Run a system test on your HR24 and see if it gives you any errors.

    Blank recordings can be caused by bad guide data (two reboots in an hour should force a guide data reload), low signal levels on one or more transponders, failing electronics in the system or the DVR itself.

    Hard to diagnose.
     
  7. Aug 6, 2010 #7 of 43
    JACKIEGAGA

    JACKIEGAGA N.Y. FOOTBALL GIANTS

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    Try to play something else it sounds like the show you are trying to watch didnt record properly
     
  8. Aug 6, 2010 #8 of 43
    Hubie01

    Hubie01 New Member

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    Aug 4, 2010
    This has happened with several shows. Wonder if its just a temp thing since I just got it Tuesday
     
  9. Aug 6, 2010 #9 of 43
    RAD

    RAD Well-Known Member

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    Dripping...
    Run a systems test and see if it passes them. Also check to see if the info screens say that you have two tuners enabled. Or if you just got this call DirecTV and ask for a service call since somethings not right.
     
  10. 24Flames

    24Flames Legend

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    Aug 23, 2007
    I received the exact same error message about one week ago. I rebooted my HD DVR in question (HR 23) and all was back to normal. Try rebooting your bedroom HD DVR.
     
  11. lugnutathome

    lugnutathome Hall Of Fame

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    Woodburn, OR
    This error appears under a number of conditions. In some cases a partially watched episode left for weeks will not resume instead give this error but it will restart and play fine.

    If network connectivity was somehow lost between the client and server during streaming attempting to resume will produce this error.

    I have seen this error when the client (also a DVR) spammed the network and flooded that rooms switch. It was also followed by notifications of the other DVRs "leaving the network".

    IN the OP's case it would seem recording issues themselves may be causing this problem and both tuners on his serving DVR should be checked for adequate signal levels.

    BUT that notwithstanding, there are times where I've seen D*'s local rebroadcasting have these issues, "black holes" in both audio and video, loss of time encoding to where the program just locks but a short rewind and a fast forward past works fine.

    It really could just be a situation that existed during the recordings outside the residence and not the OP's equipment. But best to verify that first.

    Don "lots of possibilities" Bolton
     
  12. devaska1

    devaska1 Mentor

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    Jul 15, 2010
  13. markrubi

    markrubi Icon

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    Oct 12, 2006
    I am getting this error. It is only happening to recordings on a particular channel. Some times they will play after retrying. Resume will sometimes get it to play and others selecting start over. I have run system test all pass and have even rebooted the DVR's. Also reconnected the DECA's. I find it odd it is only failing on CBS shows. :confused:

    Edit: I have 1 HR-24 and 2 HR-20's. The shows which are not playing are located on the HR-24. They will not play on either of the other DVR's.
     
  14. texasmoose

    texasmoose Icon

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    This is almost a daily thing for me. Most times a RBR works and all is well, but on an occasion or two it still gives me the error. I called D* CSR & complained and they comped me the MRV fee for a couple months. I just want this thing to work as promised, then hopefully I'll catch a lot less wifey aggro.:rolleyes:
     
  15. 996911

    996911 Go Pack!

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    Aug 24, 2006
    Tobacco...
    Getting the same thing as well. Did a reset of all receivers and it was finally work fine again. Frustrating. My guess is the software is going to take some tweaking over the coming year to get the bugs worked out.
     
  16. Jennie5309

    Jennie5309 New Member

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    Dec 18, 2011
    I had no issues previousy, so it was not a set-up issue. I reset both the main DVR and the bedroom receiver and the problem was solved.
     
  17. mark40511

    mark40511 Legend

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    Lexington KY
    Wow! My Whole Home was installed a few months ago and it's been great. I'm not connected to the internet either. Tonight while watching in the bedroom a show that was recorded in the living room, it played, but it paused-started-paused-started. It's never done that. I've touched nothing & the installers were very professional. One installer was training another installer and he knew what he was doing & was very thorough in teaching the other one.

    As soon as a recording stops, I'm going to check the connections to make sure they are snug on both the hr21's.

    I do have SWM and signals are strong. I can't stand the thought of this not working correctly it's been fantastic!

    I'm assuming it's normal display "please wait" for a few seconds when starting a DVR recording from another room as it has always done that, but always played fine.
     
  18. bjamin82

    bjamin82 Godfather

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    Sep 4, 2007
    Colorado...
    I am having a similar issue. I have three DVR's... Bedroom, office and living room. The office has the most recordings on it. From the living room and bedroom I can see a full playlist... Bedroom and living room can stream between each other just fine, as well as if your in the office selecting a recording on the bedroom and living room. However when your in the living room or bedroom and select a recording from the office dvr I get the packet error. Watching the recordings in the office work fine.. I have rebooted via red buttons all three DVR's. The receivers are connected via deca modules... Living room is an hr 24 with the cinema kit.

    Thoughts?
     
  19. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    The first thing that comes to mind is where is the PI for the SWiM and is it like this on the left:

    [​IMG]
     
  20. bjamin82

    bjamin82 Godfather

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    Sep 4, 2007
    Colorado...
    Yup on the left... I think I have a green splitter to use... Why would this just start though? Nothing has changed... But I'm willing to try.
     

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