I finally bit the bullet made the upgrade call that I have been procrastinating on for several months. Since Christmas I have replaced the SD tv's in my house with HD sets so we are not all HD ready. I called last week and got a rep to give me an outstanding quote for the upgrade to replace the two SD reciever with one HD receiver and a second HD DVR, in addition to the WHDVR and Cinema Connection Kit, for a bottom line cost to me of $100!!! Yes including installation!! I didn't even have to play CSR Roulette! (A DTV Salesperson in A local Best Buy had told me that if I called in I could get all of that for $50. I didnt believe it and my disbelief proved correct.) I couldn't pull the trigger right then though because I needed to discuss it with my wife and make sure she agreed . So Monday I called in to do the deal and the first CSR I got (even though she read the notes on my account from the first CSR) would not give me the same deal. She wanted $199 for it. She said ther ewas no way she could give me that deal and had no idea how the original CSR came up with it. I hung up and called in again. This time I got someone who would give me the deal and we were just getting started when my cell phone dropped the call!#$@#!%@##!!! Again I called back and got another rep who gave me the same deal and just when we got to the part where she reads you the terms, the call dropped again! Fourth call, the rep had to get supervisor approval based ont eh notes from the original call, but she gave me the deal and we completed the transaction. When she was transferring me to the "Third Party Verification" I got cut off and had to call back, but I had the order number and when I got a rep, I told her what happened and was transferred to the TPV person and got that done. So Sept. 1, I will be fully HD with the WHDVR and an I excited about it. Does anyone have any idea what equipment I may be getting? I know it will be just a guess, but I wondered what seems to be the most often installed receivers and DVR's now? I am also hoping that I can talk the installer into changing my current DVR to an identical model of the new one because I have the audio pop and loss after pause, that another thread of mine seems to isolate to that model. I still wish, Like many others that DTV would get thier CSR act together and have all of them on the same page.