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Please Add Close Captioning to the Quick Menu

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by jwd45244, Sep 15, 2007.

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  1. Oct 8, 2007 #141 of 257
    mikeny

    mikeny Hall Of Fame

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    Thank you for doing that:up:
     
  2. Oct 8, 2007 #142 of 257
    spartanstew

    spartanstew Dry as a bone

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    Giddy up.
     
  3. Oct 8, 2007 #143 of 257
    quickfire

    quickfire Godfather

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    Here's the response from a tech in the escalations department......................

    Subject
    CC takes 23 button commands to turn on or off!!!

    Discussion Thread
    Response (AW Anna D) 10/07/2007 11:01 PM
    Dear Mr. ------aka quckfire,

    Thank you for writing. I see that you have been a DIRECTV customer since February of 1997; your long time loyalty and business are appreciated. I would be glad to address your concerns about the closed captioning process on the HR20.

    I know that there are several DIRECTV customer's who use this forum to talk about their satellite service. I would like to thank you for bringing this to our attention. I can forward your suggestion to the right people, however, I can not make a guarantee as to whether or not something will be changed. I know that it can be frustrating to have to go through so many menus and options in order to turn your Closed Captioning on and off.

    I would encourage you to keep offering suggestions to us, and to encourage other customers who wish different features to be added or changed to also let us know. The more people that ask, the better chances of a change happening. DIRECTV likes to try and provide the best Customer Service and programming available, and will continue to make changes and add/change features to our equipment based on that.

    Thanks again for writing, we appreciate your patience and understanding.

    Sincerely,

    Anna D.
    Y4033
    DIRECTV Customer Service

    Make the most of DIRECTV by registering your account on directv.com. You'll learn about exclusive online promotions, new features of DIRECTV and the latest programs and packages. Visit www.directv.com/register today.
    Customer 10/07/2007 04:10 PM
    DIRECTV FEEDBACK MESSAGE

    Name: .............quickfire
    Status:
    [Account Number:
    [Phone Number:
    Email Address: QUICKFIREemail]
    [Topic Selected: Suggestions]

    quote:I have been a Happy HR20 owner but I often go to a web site called DBStalk....and stumbled upon this specific thread would you please take time and read it there are so many Loyal D customers that want this to be fixed with a simple button or quick toggle on and off.....it takes to long ....23 button commands to get to it...---- link [url]http://www.dbstalk.com/showthread.php?t=98889[/url]
     
  4. Oct 8, 2007 #144 of 257
    quickfire

    quickfire Godfather

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    On a side not:: I thought I had been with D* since March 12th 1996.........I have receipts that are dated in July 1996!!!! Somethings wrong in the data system.......

    Anyways back on topic.......If the people on this forum keep demanding that this be fixed...I personelly believe D* will finally take our request serious ...and to fix it!!!!!

    We CANNOT let this thread fade away!!!!!!!

    I will not let it happen myself......the way I look at it if D* can add a ON DEMAND button to the quick menu...then they can add a CC selection button also!!

    Come on D*......do this for us PLEASE!!
     
  5. Oct 8, 2007 #145 of 257
    quickfire

    quickfire Godfather

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    rbean...just checked the sequence and its 18 steps to turn CC on or off......BUTTT it takes another 5 steps to get back to live TV......I know that you can push exit once you have selected On or Off....but if you program a universal remote ...it is indeed 23 steps!!!!
     
  6. Oct 8, 2007 #146 of 257
    Steve

    Steve Well-Known Member

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    Actually, it can be done in 13 steps. :) /steve
     
  7. Oct 8, 2007 #147 of 257
    quickfire

    quickfire Godfather

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    Nov 13, 2003
    Here are the steps I programmed for my remote.......

    #1 push Menu
    #2 navigate to help & settings
    #3 push select button
    #4 navigate to setup
    #5 push select
    #6 navigate to display---->>>>(Thats 5 steps)
    #7 push select
    #8 navigate to preference then to captioning---->>>(2 steps)
    #9 push select
    #10 select either on or off
    #11 push select
    #12 navigate back to help & settings menu by moving left
    #13 navigate to done----->>> (thats 4 steps)
    #14 push select
    #15 THEN :( push exit!!!!!

    23 steps for me!!!!!!Thats is TOOOOOOO many steps just to turn On CC!!!!!
     
  8. Oct 8, 2007 #148 of 257
    Steve

    Steve Well-Known Member

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    QF, try this if you have Music and Photos or VOD enabled:

    • MENU
    • Down (if you have Music and Photos or On Demand)
    • Down
    • Audio Options
    • Up
    • Edit Settings
    • Left
    • Down
    • Display
    • Green button
    • Select
    • Down
    • Select
    • Exit

    14 steps, 13 without Music or VOD. 15 if you have both. Doing it from memory, but I think I have it right. /steve
     
  9. Oct 8, 2007 #149 of 257
    quickfire

    quickfire Godfather

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    Nov 13, 2003
    WOW........I will use this process from now on..........BUT D* still needs to fix it to were it's 1 or 2 button to activate CC don't you think??

    But 13 steps is quicker that 23.......remember it's 23 steps IF you program a universal remote which most of us here use!!!
     
  10. Oct 8, 2007 #150 of 257
    quickfire

    quickfire Godfather

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    WOW........I will use this process from now on..........BUT D* still needs to fix it to were it's 1 or 2 button to activate CC don't you think??

    But 13 steps is quicker that 17.......remember it's 23 steps ONLY IF you program a universal remote which most of us here use!!!
     
  11. Oct 8, 2007 #151 of 257
    quickfire

    quickfire Godfather

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    Nov 13, 2003
    13 or 17 or 23.....I think we all agree its to many steps??


    D* could have made this so easy on all of us.....IF they would have added a CC button on all of there remotes....thats a MAJOR flaw by not adding a CC BUTTON if you ask me!!!!

    LOOK I don't want to have to use a series of commands with my remote in order to toggle CC on or off......I would like to push men--- select CC button---turn it on or off <<<<---it should be that simple!!!!!.......that is not only wanted by US here in this forum but by many average/normal D* customer's that aren't aware of this forum and don't follow all of the upgrades of software and such....don't you think???
     
  12. Oct 8, 2007 #152 of 257
    Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

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    Quickfire,

    So you know, I know for a fact that DIRECTV has seen this thread.

    I have no information at this point if anything can or will be done beyond considerations of options.

    Cheers,
    Tom
     
  13. Oct 9, 2007 #153 of 257
    quickfire

    quickfire Godfather

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    Nov 13, 2003
    bump
     
  14. Oct 9, 2007 #154 of 257
    quickfire

    quickfire Godfather

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    Nov 13, 2003
    I think D* will fix this for us ...as to when who knows......hopefully sooner rather than later.
     
  15. Oct 9, 2007 #155 of 257
    Jerry Lundegaard

    Jerry Lundegaard Mentor

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    I am hearing impaired and I have to say that (in my opinion) Closed Captioning is specifically not an ADA issue. The FCC is the governmental body that promulgated the regulations pertaining to Closed Captioning for broadcasters, satellite and cable providers, and TV manufacturers. The problem is that the FCC regulations about Closed Captioning only mandate that CC has to be available. The regulations do not say that CC has to be easy or even rational for that matter. That is the problem of resorting to the "legal liability" argument. There is none in my opinion.

    My request to DirecTV about CC did not reference anything about ADA, FCC or anything "legal" for that matter. As far as I can tell DirecTV is in complete compliance with all relevant FCC regulations pertaining to CC. What I did was appeal to them to "do the right thing" and make CC more user-friendly. I also mentioned that their primary competitor, Dish Network, already has a more user-friendly method for toggling back and forth from CC. It is bad business practice for DirecTV to not do something about this. I just hope enough people contact DirecTV about this and make them aware of it.
     
  16. Oct 9, 2007 #156 of 257
    K4SMX

    K4SMX Hall Of Fame

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    Thanks for your informed reply to this thread. We're all just groping around for some way to get someone's attention on this important matter who is in a position to actually do something about it. Certainly your observation about the competition's method of cycling CC on and off should be right up there with major reasons to change. I imagine there are various publications devoted to covering issues effecting the hearing impaired, and I should think D* would not want to be in a position of being down-rated over this issue with any group of folks, large or small. "...Do the right thing," is right. Excellent post and welcome to DBSTalk!
     
  17. Oct 9, 2007 #157 of 257
    Steve

    Steve Well-Known Member

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    I did a little googling, and according to http://www.hear-it.org, Hearing Review quoted a study in their July 2005 issue that stated that 31,000,000 Americans were hearing-impaired. Only 23.5% use hearing aids.

    The study also stated that almost 15% of "baby boomers" (age 41-69), were hearing impaired.

    /steve
     
  18. quickfire

    quickfire Godfather

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    Nov 13, 2003
    TTT------BUMP
     
  19. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    I'm glad to see this thread come back to life because it needs attention.

    If you haven't updated your wish list survey, please do! This deserves to be in the top ten in my opinion and it isn't, don't know why.
     
  20. quickfire

    quickfire Godfather

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    Nov 13, 2003
    ttt
     
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