I used to frequent this site daily. I havent been here in several years, but I have returned since I have issues. I have been a directv subscriber since 1999 and have never had complaints. Now we have AT&T in the mix, and here we go. We have been on auto pay for a long time. My wife had our AT&T account merged with directv account. All of sudden, we get a notification that we are passed due on our account with a june 14 disconnect date. My wife calls and apparently AT&T and directv are demerging ... I dont know exactly what they called it, but apparently our accounts are back separate again and the money that was coming out of our account for auto pay was going into the cloud somewhere because they have no idea. So, my wife was on phone for over 2 hours, switched to 7 different csrs, disconnected once and they still didnt have it figured out. We had places to be so I get on the phone as my wife (who is in business and very calm) has finally reached the end of her rope, I ask the guy on the phone what he expects from me. He says that they are going to ... blah, blha, blah on their end. I tell him I am giving him 15 minutes that I will continue to stay on the phone. If they havent gotten this handled in 15 more minutes... keep in mind this would push these cals to over 2.5 hours, that I will be hanging up the phone and they can call me back when they are done doing what they needed to do. I waited on hold for 17 more minutes before hanging up the phone. We still have not heard back from them. I am now considering the unthinkable for me, which is canceling Direct tv. This would be painful for me as Sunday Ticket is HUGE for me. I am a huge NFL fan and this would be very painful. We can no tbe the only people impacted by these internal changes and how autopay cistomers are impacted. Suggestions on how to deal with this?