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Discussion in 'ViP612/622/722/722K DVR Support Forum' started by Ron Barry, Apr 20, 2006.
Which model did you get ...?
I have had my replacement (Model D) for 5 days and no re-boots
I have a question. Since I just had my 622 installed, I haven't had time to have any issues with it. How long should I wait before posting in this poll?
I got a model D. I personally don't think it is model related and all my counters are still at 0. I also know the counter should increment on a code update I believe.
You can post good experinces also....I think
Personally you might want to give it 3 to 5 days to give it some time.
My new "D" unit only has 1 reboot on the counter, 66 hours after installation. And I think that one happened during the activation process because the CSR mistyped the R and S number and told me to unplug. I haven't seen any reboot while watching and no split recordings.
Where does one see the reboot count ???
Look at the first post. Menu->6->3. Select the counters button. it is counter #5
Hence, "OldCoot" - I overlooked the counters button !!
I have had mine a week. The counter says 1 and I assume this is the soft reset the installer did during setup to get the guide to load.
I can assure you that my 622 reboots itself out of severe sync issues and such just about daily and #5 on the counter screen does not increment. My previous 622 box did increment and was up to about 40 by the time Dish exchanged it out. My present one says 1, even though I have seen it reboot itself numerous times.
Interesting DAG. My experiences seem to correlate with those two counters. Especially counter 5. From a post.. Looks like the power button does not cause counter 5 to increment, but a power cord pull does.
Would someone start a poll as to how many 622s have poor geometry on SD and/or HD?
I have had my 622 for 11 days and it has never rebooted.
I have mine for a week now so far only one reboot (the first day). This is a replacement for one which rebooted 2 to 3 times a week.
OK, I finally decided that it was time to vote. My 622 was installed last Friday (4/21). We had one reboot on the first day. That's it.
When I look at my Counters, it only shows 1 reboot.
Now for a little while I thought I might have had another reboot or two. Then I discovered there is this "Inactivity Standby". Basically, it turns off the receiver (puts it into standby mode) if you don't do something on the receiver within a set period. The default seems to be 4 hours. Well, we were in the habit of turning off the TV, but leaving our 921 on. Then we would just turn on the TV to pick up whatever was on. So to make a long story short, we had a couple of times where we came back and found that the receiver's lights were off.
It's seems like this is the case for a lot of 622s. They seem to do the reboot within a day of installation and then you don't see it again. I know that's what happened with mine and I've seen a few other posts with the same thing happening to others.
I've had my 622 since Monday at Noon. Since that time it has rebooted at least 10 times. The counter says 10. Two times, the screen went black and we heard loud static over the speakers. I pressed and held the power button when this happened, so I don't know if that counted in the diagnosic counter.
I called Dish. The rep told me that I should hard reset (power cord) and see if that helped. I told him that I did not think it would help, but would do it anyway. He told me that the problem is a known issue, issue id AC17. The issue is documented as a software issue with no know fix date.
I told him that from what I'm reading here that it certainly seems hardware related. I will see what happens now that I have completed the hard reset.
Question - how do you tell what hardware model you have?
I would call them back and say it happend again. I had the exact same issue, box swap and have not seen it since. I have two 622s and I have also not seen it happen on my other box. Others have had similar experiences and most have seen a bit improvement with a box swap from what I have read.
I personally don't believe the issue to be software related. If it is then there is something else that contributes to the failure also because for me the box swap was night and day difference with the same software version.
There is a board ID on the back of the receiver. Some have speculated this is a board revision number while others believe it is a production run ID.
mine's on it's 4th day and ALL the counters are "0"
I have rebooted it with the power button on at least 2 occasions and NEVER unplugged it
As I noted above my 622 has never been observed to reboot. However I looked at the counters and #5 says 1. So I guess it has rebooted once, however when they were installing it we may have disconnected power once.