I upgraded to the vip622 receiver and HD programming,was set up for install on Sept 5,2007 between 12noon and 5:00pm. My wife made sure not to schedule herself to work so someone would be here. On the night before I moved all my television and furniture away from the wall and moved ceiling tiles from the family room ceiling so the tech would have easy access to everything. When I arrived home at 3:20pm from work no installer had arrived, waited until 5:30pm no tech arrived or no phone call. I called customer service and was told by csr that she would check into it after being put on hold she came back and said our installer was on his way. At 6:15pm I received a phone call from echostar in Pgh,Pa and was told the installer was hurt on his last job and would not be coming (how convienent). My wife spoke to a supervisor who said she wasn't sure why the installer wasn't coming and rescheduled us for Sept 7, 2007, my wife asked if we could be compensated for our waste of time and was told recall customer service again and ask to speak to a another supervisor. My wife called and spoke to a csr supervisor in Colorado, who was very helpfull and are going to comp us one free month of our service. Needless to say I am very pleased with Colorado customer service and think echostar customer service in McKeesport, Pa Sucks (I live in this area) Thanks for letting me vent.