Ugh! I was so looking forward to getting this service, but the way things have been going, my excitement is beginning to wane... When I first signed up on May 18th I was able to choose an install date of May 29th. No biggie, I can wait 10 days for an install. However, a few days later I receive an email from Installs Inc., in which the install date states "Please call installer for appointment." Hmmm. I call the installer and leave a message. They call back a few days later telling me that they don't have the equipment yet, and don't expect it until after my original scheduled install (6/1 or 6/2). They also indicated to me that since it was around Memorial Day, I can expect that to screw the shipping all up. (Nice) They did say once the equipment comes in, they could probably come out right away. I knew I was going out of town on 6/4, so I told them if they don't get it by 6/3, then we'd have to reschedule when I get back. Turns out I had the afternoon off on 6/3, so I called the installer and left a message saying if by any chance they got the equipment, I'd be around to do the install. No response. I returned from my trip on 6/9, hoping that by now the install had gotten the equipment, and could possibly schedule the install for this weekend. I called again, left a message. No response. On 6/10 I left another message for the installer asking them to let me know what I could expect on my install. No response. On 6/11 I called again and left another message. Again, no response. I figured I had it with the installer, so time to call Voom. Just before calling Voom, I decide to check voom.com for sh*t's and grin's. I coudn't believe what I saw - it indicated that my install is scheduled for 6/19! WTF!!! It takes them month to do a friggen' install?? What's up with that??!! I then tried calling customer service and was placed on-hold (not surprised at all). What did surprise me was their queue was built so that after a certain time of waiting on-hold, they tell you to press one for call-back. If you don't do that, shortly after that, the system unceremoniously hangs up and tells you to call back. Argh! I wouldn't be so pissed off, except for the fact that I'm a telco guy and I write scripts that control on-hold experiences, and doing that is a big no-no! If I don't hear from them soon, I'm going to tell them to take a flying fvck at a rolling donut!