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Possible trade-up to HR34??

Discussion in 'DIRECTV General Discussion' started by lparsons21, Jul 16, 2012.

  1. suncom3

    suncom3 Cool Member

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    Nov 4, 2006
    that sounds highly unlikly,unless you were on sub with all channels for 10yrs ..how bout mid level subs that are a couple yrs old........wont get that treatment
     
  2. lancorp

    lancorp Cool Member

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    Dec 2, 2008
    Could be because new customers who haven't spent a dime get the latest equipment, free premium services, and overall lower bills, while long time customers like me (since 1999) can't even get an upgraded DVR to replace the crappy, frustratingly slow HR20's and HR21's. I think you're experience is the exception, not the rule. Long time customers should't have to work so hard to replace under-performing equipment with newer stuff.

    Roughly 156 months at an average of $130 per month means I've given DirecTV over $20,000. You'd think they could afford a couple new receivers for a "loyal customer" (of which I am thanked for being, every time I call them).

    If I buy new receivers, they can't even guarantee I'll get a particular model!! I've been told this multiple times.
     
  3. dpeters11

    dpeters11 Hall Of Fame

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    May 30, 2007
    Cincinnati
    For a HD DVR, this is true. HR34s are guaranteed.
     
  4. lancorp

    lancorp Cool Member

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    Dec 2, 2008
    So I spend $200 each to replace crappy receivers that DirecTV should replace for free, and they can't even guarantee they won't send me the same refurbished model I already have!

    What business can't control what they sell?

    While I like DirecTV, their policies frustrate me whenever I think about them (or whenever I'm cursing the HR20's and HR21's I have...)
     
  5. gio12

    gio12 Icon

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    Jul 31, 2006
    Keep calling back until your get the right CSR. I was out of contract when I got mine. First call $399, second $199 and my fourth time they paid me $75 in credits to take one. Installed and everything!
     
  6. joshjr

    joshjr Hall Of Fame

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    Aug 2, 2008
    NE Oklahoma
    Usually if your out of contract they offer a free HD DVR which would cost you $199. I would start there and say you are already willing to do this, why not take that off of a HR34 and see if you can get a little more.
     
  7. gio12

    gio12 Icon

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    Jul 31, 2006
    Sorry, typos form the iPhone. Yes, I got one. Its cost me NOTHING and I got $75 in credits for upgrading form the HR20.

    It's fast, but not even close to perfect. :rolleyes::mad:
     
  8. Beerstalker

    Beerstalker Hall Of Fame

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    Feb 9, 2009
    Peoria, IL
    No if the receivers are broken they will replace them for free (you might have to pay $20 for shipping). If they aren't broken then there is no reason to replace them. "Because I want a new one" is not an acceptable reason to get one for free.
     
  9. MikeW

    MikeW Hall Of Fame

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    May 16, 2002
    It almost sounds like the Dish network PTAT solution would help. Depends on how many tuners you need and what type of sports fanatic you are. I couldn't leave because of MLB EI, but my brother switched and he seems quite happy with the decision.
     
  10. mkohlman

    mkohlman New Member

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    Aug 10, 2012
    lancorp, I really feel your pain as I going through the same situation. 5 years with DirecTV, over $2k annually, and every time I have a piece of equipment fail, I actually get something OLDER and MORE BEAT UP that what I had before.

    This week I had an HR23 die and today I received a refurbed HR22 with scuff marks in a number of places, a broken front access door, and an intermittently loud cooling fan. Called to complain and was told that while they could replace the unit, there was no guarantee it would be with a newer model. When I was offered a $30/month discount I tried to explain to the rep that my frustration wasn't with what I was paying per month (I'll willingly pay for good service) my frustration was continuing to receive crappy, outdated equipment.

    Does anyone have any suggestions about HOW to talk DirecTV into an HR34 upgrade? Frankly I'd be happy with a couple of HR24's but since DirecTV wouldn't make that offer, I'm will to try to shoot for an HR34 if that gets me out of this mess.
     
  11. mark40511

    mark40511 Legend

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    Jul 18, 2008
    Lexington KY
    What sequence do you press now to get the retention dept?
     

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