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Posting Pixelation Issue on AT&T Community Forums / DirecTV

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by 1953, Nov 9, 2017.

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  1. jamoke

    jamoke New Member

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    Jun 12, 2014
    It seems to be associated with the D12 Sat at 103.
    Been seeing this problem since at least August.
     
  2. LVKeith

    LVKeith Mentor

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    Nov 12, 2007
    My major network locals in Las Vegas, NV (Fox, CBS and ABC) are on 99s transponder 16 so the 99s sat is definitely also involved. Watching pregame and Sunday Nite Football on NBC now and the pixelation is still happening.
     
    1953 likes this.
  3. P Smith

    P Smith Mr. FixAnything

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    W.Mdtrn Sea
    doesn't limiting by the sat...
    most likely it's related to an equipment at uplink center(s)
     
  4. DR2420

    DR2420 New Member

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    Jun 12, 2012
    Michigan
    I got Directv back in August after being with Dish and I've been having this pixelation going on I believe since the first day I got it installed. It's very annoying and agitating as frequently as it happens. I had a service call back in September in regards to it and of course, it did no good. I had the HR54 swapped for another, didn't change anything. Then, when the tech was here, he said the signals were good and the Dish was aligned properly. I didn't know this was going on with pretty much everyone at the time. Anyway, it's still happening and I called in tonight. They said it's a knowncadi, whatever that means. She had me send in a diagnostic report through the receiver and set up an escalation for the issue. She told me everyone experiencing this issue should call in to have the report sent and the escalation set up. I would assume the more calls/complaints they get, the better. When I had Dish, I had absolutely no issues with the service. It worked as it should and to me, it seemed like they were more on top of things if something wasn't working properly. This morning my local CBS channel was so bad, I couldn't even see anything. I've noticed it pretty much all over as far as channels go, maybe some worse than others. My question is this: If this continues to go on and they know it's a known issue, will they waive the early contract for the trouble? I just worry how many more months this is going to go on.
     
  5. P Smith

    P Smith Mr. FixAnything

    22,775
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    W.Mdtrn Sea
    well, he cannot say that for sure - he has no TS analyzer to make final conclusion

    we know it's widespread issue with DTV streams/tpns/transmitters/statmuxes/own network... eg DTV equipment
     
  6. Rich

    Rich DBSTalk Club DBSTalk Club

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    Feb 22, 2007
    Piscataway, NJ
    Seems futile, but can't hurt. I have no faith in that site.

    Rich
     
  7. Rich

    Rich DBSTalk Club DBSTalk Club

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    Feb 22, 2007
    Piscataway, NJ
    Huh. That bad? I don't use D* much but I do watch football games and I really don't see what you're seeing. Could this be a "regional" thing?

    Rich
     
  8. LVKeith

    LVKeith Mentor

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    Nov 12, 2007
    For me up until this weekend it was only on local channels (sat 99s). However Sunday I noticed this on Redzone channel also. I have watched Redzone channel every Sunday so far and this is the first time I noticed the problem on that channel.
     
  9. mrdobolina

    mrdobolina AllStar

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    Aug 28, 2006
    A Mile High
    I noticed this yesterday here in Denver while watching the NFL games on our local FOX station. It was bad throughout both games. It seemed like the graphics at the bottom of the screen were constantly refreshing and then that would propagate across the rest of the screen.
     
  10. west99999

    west99999 Icon

    1,399
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    May 11, 2007
    This has been listed as a known issue for a while now.
     
    I WANT MORE likes this.
  11. Rich

    Rich DBSTalk Club DBSTalk Club

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    Piscataway, NJ
    Again, I have to wonder if this is a regional thing. I don't see any of these issues. I do watch a lot of football games on NYC locals and I just don't see what y'all see. I'm thinkin' LVKeith is from Las Vegas and mrdobolina is from the Denver area. Makes me wonder if the regional thing is key here.

    Rich
     
  12. litzdog911

    litzdog911 Well-Known Member

    12,255
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    Jun 23, 2004
    Mill Creek, WA
    In one of my original communications with DirecTV, they thought it was a Western US issue. But some of the reports I've seen suggest it's more widespread. Of course, there can be many causes of "pixelation", so some of these reports might actually be reception or equipment related.
     
  13. CTJon

    CTJon Godfather

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    Feb 5, 2007
    I have it in Maine and I don't think we are considered a Western state.
     
  14. Rich

    Rich DBSTalk Club DBSTalk Club

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    Piscataway, NJ
    That's what makes this so hard. Too many possible causes. I don't see many CE testers having these issues. Perhaps those folks who really know what they're doing have better setups?

    Again, I don't see this on my sets. Makes me wonder about the regional thing for these issues and the audio dropouts.

    Rich
     
  15. Rich

    Rich DBSTalk Club DBSTalk Club

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    Piscataway, NJ
    What I was getting at is I don't see many posts from folks in my area, Central NJ...the NYC Metro area. All NYC locals. Why don't I see all these problems? Is the NYC area better served, for some reason?

    Rich
     
  16. 1953

    1953 Icon

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    Feb 7, 2006
    Desoto, TX
    I have it in North Texas.
     
  17. west99999

    west99999 Icon

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    May 11, 2007
    Im in Alabama and see and hear about it from 100s of people throughout the week. I also talk with other states (pretty much all of them that have O&O (dtv shops) and they all see it.
     
    1953 likes this.
  18. DR2420

    DR2420 New Member

    164
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    Jun 12, 2012
    Michigan
    This whole thing has got me so confused. I mentioned me calling in Sunday night and the lady told me it was a known issue and had me send a diagnostic report in and escalate it.. Well, everyone else that I have talked to hasn't been able to see it. As a matter of fact, they got case management involved and I was just talking to the lady and she wasn't aware of it and couldn't see anything. I mean, this site alone shows other people experiencing the same issue so I'm confused. Sending out another tech is not going to do one bit of good. I told her it was a knowncadi and she didn't see anything about it after looking into different things..
     
    1953 likes this.
  19. 1953

    1953 Icon

    871
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    Feb 7, 2006
    Desoto, TX
    As you stated, sending out another tech will do no good. Filing the report is all you can do.
     
  20. DR2420

    DR2420 New Member

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    Jun 12, 2012
    Michigan
    I just don't understand why they are saying/seeing different things. Doesn't make any sense to me. I'm not talking to any low tier department haha
     

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