Posting Pixelation Issue on AT&T Community Forums / DirecTV

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by 1953, Nov 9, 2017.

Tags:
  1. Dec 2, 2017 #101 of 153
    crazybosox

    crazybosox New Member

    6
    2
    Dec 2, 2017
    HR44 2 TVs, no whole home, yes internet
     
  2. Dec 2, 2017 #102 of 153
    crazybosox

    crazybosox New Member

    6
    2
    Dec 2, 2017
    And it’s 24/7 only on Fox
     
  3. Dec 3, 2017 #103 of 153
    P Smith

    P Smith Mr. FixAnything

    27,032
    643
    Jul 25, 2002
    E.Mdtrn Sea
    common problem last months, see the thread Posting Pixelation Issue on AT&T Community Forums / DirecTV
     
  4. Dec 3, 2017 #104 of 153
    Rich

    Rich DBSTalk Club DBSTalk Club

    36,602
    2,204
    Feb 22, 2007
    Piscataway, NJ
    I'm not seeing anything like you're seeing on Fox. I will watch the games today but I don't expect to see anything. What you're seeing is caused by something out of your control, the only thing you can do is wait for a new NR (National Release of firmware) or two...or...nah, all you can do is wait and hope.

    Rich
     
  5. Dec 3, 2017 #105 of 153
    1953

    1953 Icon

    1,022
    31
    Feb 7, 2006
    Desoto, TX
    Note to all future posters regarding pixelation.
    The pixelation problem is not necessarily the same everywhere. DirecTV is well aware of the issue. You can best help by calling DTV Tech Support to create a Trouble Ticket. Doing so enables DTV to track this system wide problem. Your DTV programming and equipment including cabling is not at fault. As for a correction time, who knows?
     
    I WANT MORE likes this.
  6. Dec 3, 2017 #106 of 153
    crazybosox

    crazybosox New Member

    6
    2
    Dec 2, 2017
    Thanks for your reply. Kind of what I figured. Just have to wait for a fix.
     
    1953 likes this.
  7. Dec 4, 2017 #107 of 153
    litzdog911

    litzdog911 Well-Known Member

    12,524
    189
    Jun 23, 2004
    Mill Creek, WA
    See the post from DavidCS, a DirecTV employee, in this thread ....
    Genie 2 freezing/skipping

    He's requesting specific information from customers experiencing this problem.
     
    MysteryMan and 1953 like this.
  8. Dec 4, 2017 #108 of 153
    TDK1044

    TDK1044 Godfather

    811
    102
    Apr 8, 2010
    Ah..........thanks for posting the video. yes I've seen that on my HR44-500. It's rare though, so I just ignored it. I might see it for 3 or 4 seconds during a two hour movie.
     
    1953 likes this.
  9. Dec 4, 2017 #109 of 153
    tsduke

    tsduke Godfather

    598
    31
    Mar 20, 2007
    It saw quite a bit of pixelation during Saturday conference playoff games. Especially the Big Ten game.
     
    1953 likes this.
  10. Dec 4, 2017 #110 of 153
    Rich

    Rich DBSTalk Club DBSTalk Club

    36,602
    2,204
    Feb 22, 2007
    Piscataway, NJ
    I know this is frustrating, I just don't see another answer. Waiting for D* to do something is always a joy.

    Rich
     
  11. Dec 4, 2017 #111 of 153
    Rich

    Rich DBSTalk Club DBSTalk Club

    36,602
    2,204
    Feb 22, 2007
    Piscataway, NJ
    I watched the Clemson game, saw nothing strange, it was on a NYC local.

    Rich
     
  12. Dec 4, 2017 #112 of 153
    briarnh

    briarnh Cool Member

    12
    1
    Mar 30, 2008
    Have been experiencing pixellation and brief audio dropouts for over 6 mos. DTV service calls (3) have failed to correct my complaint. New SL3 LNB and wiring was updated, Supply wiring tested and new terminals installed,Repaced HR44/500 receiver, 0xd80 software,C61-100..Service calls and talking to CSR's produce zero recognition of a DTV transmission defect.Beginning to realize that DTV has a short life remaining in this home.
     
    Mauiguy likes this.
  13. Dec 5, 2017 #113 of 153
    litzdog911

    litzdog911 Well-Known Member

    12,524
    189
    Jun 23, 2004
    Mill Creek, WA
    AT&T Customer Care posted this in their forum today. Hope it's true ....

    Hi,
    Thank you for everyone that has sent me their information. With everyone's help, we were able to hopefully identify the issue, and we will be releasing a software update in the coming days. You do not have to do anything to get this update, as it will happen automatically. I will keep everyone updated as I get more information.

    Thank you,
    David, AT&T Community Specialist


    Genie 2 freezing/skipping
     
    1953, I WANT MORE and jimmie57 like this.
  14. Dec 5, 2017 #114 of 153
    P Smith

    P Smith Mr. FixAnything

    27,032
    643
    Jul 25, 2002
    E.Mdtrn Sea
    if they would explain what is root cause and how coders will handle it now ...
     
  15. Dec 5, 2017 #115 of 153
    tsduke

    tsduke Godfather

    598
    31
    Mar 20, 2007
    They don't think this is a Genie 2 issue only do they?
     
  16. Dec 5, 2017 #116 of 153
    I WANT MORE

    I WANT MORE CowboySooner

    1,682
    124
    Oct 3, 2006
    Northern plains
    I received 0xffc early this AM, too early to tell if it fixed anything.
     
  17. slatimer72

    slatimer72 New Member

    18
    1
    Jul 25, 2012
    didn't fix issues here..still bad on local channels.
     
  18. crazybosox

    crazybosox New Member

    6
    2
    Dec 2, 2017
    Just noticed today that my problem is fixed. No more glitches on Fox. Thx for the replies.
     
    1953 likes this.
  19. Captinkirk

    Captinkirk New Member

    6
    0
    Jul 9, 2016
    Tucson, AZ
    What market are you in? Just curious.
     
  20. Aliens

    Aliens AllStar

    128
    7
    Jul 3, 2004
    I recorded (HR54) It Came from Outer Space on TCM Sunday(?) and had some initial breakups early on before I stopped watching.
     

Share This Page

spam firewall

Advertisements