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Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by 1953, Nov 9, 2017.
HR44 2 TVs, no whole home, yes internet
And it’s 24/7 only on Fox
common problem last months, see the thread Posting Pixelation Issue on AT&T Community Forums / DirecTV
I'm not seeing anything like you're seeing on Fox. I will watch the games today but I don't expect to see anything. What you're seeing is caused by something out of your control, the only thing you can do is wait for a new NR (National Release of firmware) or two...or...nah, all you can do is wait and hope.
Note to all future posters regarding pixelation.
The pixelation problem is not necessarily the same everywhere. DirecTV is well aware of the issue. You can best help by calling DTV Tech Support to create a Trouble Ticket. Doing so enables DTV to track this system wide problem. Your DTV programming and equipment including cabling is not at fault. As for a correction time, who knows?
Thanks for your reply. Kind of what I figured. Just have to wait for a fix.
See the post from DavidCS, a DirecTV employee, in this thread ....
Genie 2 freezing/skipping
He's requesting specific information from customers experiencing this problem.
Ah..........thanks for posting the video. yes I've seen that on my HR44-500. It's rare though, so I just ignored it. I might see it for 3 or 4 seconds during a two hour movie.
It saw quite a bit of pixelation during Saturday conference playoff games. Especially the Big Ten game.
I know this is frustrating, I just don't see another answer. Waiting for D* to do something is always a joy.
I watched the Clemson game, saw nothing strange, it was on a NYC local.
Have been experiencing pixellation and brief audio dropouts for over 6 mos. DTV service calls (3) have failed to correct my complaint. New SL3 LNB and wiring was updated, Supply wiring tested and new terminals installed,Repaced HR44/500 receiver, 0xd80 software,C61-100..Service calls and talking to CSR's produce zero recognition of a DTV transmission defect.Beginning to realize that DTV has a short life remaining in this home.
AT&T Customer Care posted this in their forum today. Hope it's true ....
Thank you for everyone that has sent me their information. With everyone's help, we were able to hopefully identify the issue, and we will be releasing a software update in the coming days. You do not have to do anything to get this update, as it will happen automatically. I will keep everyone updated as I get more information.
David, AT&T Community Specialist
Genie 2 freezing/skipping
if they would explain what is root cause and how coders will handle it now ...
They don't think this is a Genie 2 issue only do they?
I received 0xffc early this AM, too early to tell if it fixed anything.
didn't fix issues here..still bad on local channels.
Just noticed today that my problem is fixed. No more glitches on Fox. Thx for the replies.
What market are you in? Just curious.
I recorded (HR54) It Came from Outer Space on TCM Sunday(?) and had some initial breakups early on before I stopped watching.