Posting Pixelation Issue on AT&T Community Forums / DirecTV

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by 1953, Nov 9, 2017.

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  1. P Smith

    P Smith Mr. FixAnything

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    how long the record ? how long you did watch it?
     
  2. crazybosox

    crazybosox New Member

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    Denver area
     
  3. Aliens

    Aliens AllStar

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    I think the length of the movie was 1:30. I watched maybe 20 minutes. Most of the breakups were within the first 5 minutes or so, IIRC.
     
  4. Aliens

    Aliens AllStar

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    I recorded the In Cold Blood series on Sundance this past weekend and had several breakups on the last part of the two-part series.

    I was watching CNN live this morning around 5:30 when I got a breakup. Out of curiosity, I rewound and played the same portion and it was perfect - no breakup. If I encounter this again I plan on rewinding to see if it's still there.
     
    1953 likes this.
  5. litzdog911

    litzdog911 Well-Known Member

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    If the pixelation doesn't happen in the same spot in the recording when playing it back, then you likely have a different issue. Check your HDMI cable/connection.
     
  6. I WANT MORE

    I WANT MORE CowboySooner

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    Get this.
    I was just watching the NFL game on NBC.
    They had a split screen up.
    The screen on the right pixilated while the screen on the left stayed perfect.
     
    1953 likes this.
  7. slice1900

    slice1900 Well-Known Member

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    That means that particular pixelation was on their end, Directv had nothing to do with it. Doesn't mean the "regular" pixelation people are talking about here isn't Directv's fault.
     
  8. LVKeith

    LVKeith Mentor

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    I recorded the Thursday night game on both NFL Network and the local (Las Vegas) NBC station. Had multiple pixelation problems on the local station (as I do usually on all my locals) but no pixelation at all on NFL Network (212) recording. My locals are all on 99s transponder 16. My level on that transponder is 100. On another thread an AT&T tech said on Dec. 4th that they had found the problem and will have a firmware update "soon" to fix the problem. Of course, still no update and I believe it's much more likely to be an uplink problem than something that can be fixed via firmware. If it was a firmware problem, it should be on all channels not just some channels. This has been going on over 2 months now. When my contract is up in January I will be saying goodbye to DTV.
     
    Last edited: Dec 17, 2017
  9. jkraus

    jkraus New Member

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    DirecTV, come on! Pixelation for months then you have the nerve to send me an email about your excellent service, so are going to raise prices! WOW. Customer for 15 years, but this is getting really old!
     
  10. jimmie57

    jimmie57 Hall Of Fame

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    Prices are going up in Jan.
    There is a whole thread on this. 2018 Directv Price Increases
     
    1953 likes this.
  11. slatimer72

    slatimer72 New Member

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    Jul 25, 2012

    same here..locals are still not fixed...They sent me an email saying my issue was resolved as well...
     
  12. I WANT MORE

    I WANT MORE CowboySooner

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    Northern plains
    Watching the pregame shows this morning.
    Not a single glitch on my locals via D* but a pixelating/glitching nightmare on the Red Zone channels.
     
  13. BrucePadgett

    BrucePadgett AllStar

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    Just chiming in here to mention I too have been getting occasional pixellation with my H25. Been going on for the past couple months.
     
  14. P Smith

    P Smith Mr. FixAnything

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    see here Pixelation & Sound Drop Outs
     
  15. 1948GG

    1948GG Icon

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    Trying not to remote troubleshoot all these (pixils/sound/whatever) remotely, but that's what I did for a living last 40+ years. But it seems that all are inter-related, with some variably getting worse then easing off then back to really bad depending on some whim of either interactions or variability of the input streams (or lack of the systems to integrate with each other properly).
     
    Last edited: Jan 22, 2018
    1953 likes this.
  16. P Smith

    P Smith Mr. FixAnything

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    E.Mdtrn Sea
    add to that random interaction with a viewer, his remote's commands ...
     
  17. 1953

    1953 Icon

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    Very interesting. My pix is now mild compared to earlier. We use a Harmony Elite. Any comments?
     
  18. Feb 2, 2018 #138 of 153
    jeff greenough

    jeff greenough New Member

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    Hi litzdog911, have you tried to analyze any of your recorded (or live) directv streams? if so how does the bitrate look? what about when pixelating?

    How do we organize up as customers to get some better information and a proposal for a plan of action to rectify this?
    Best,
    jeff
     
  19. Feb 2, 2018 #139 of 153
    litzdog911

    litzdog911 Well-Known Member

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    No, I don't have any way to do that. But I know that DirecTV is aware of this problem and supposedly has identified a fix. I just don't know why it's taking to so long to roll it out to us.
     
  20. Feb 2, 2018 #140 of 153
    jeff greenough

    jeff greenough New Member

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    thanks. just to add my equipment and location: swim16 and i use all 8 streams to feed HR44-500, H25-500, HR24-100 and one C41-700 mini. pixelation shows on all channels I watch, but seems much less on premiums. wife keeps dvr's at very low utilization (record, watch, delete).
     

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