Potential newbie has questions

Discussion in 'General DISH™ Discussion' started by Mike109, Sep 6, 2010.

  1. SaltiDawg

    SaltiDawg Active Member

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    Aug 30, 2004
    Stewart,

    Nothing after "AND" in your above says anything about whether or not there is a requirement to have a phone connection.

    The fact that the terms and conditions have not been updated may not be definitive.
     
  2. James Long

    James Long Ready for Uplink! Staff Member Super Moderator

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    Michiana
    Actually, it does. DISH continues to enforce the requirement to have a phone connection. Consider any action that restarts the receivers without a phone line connection (such as completion of the audit process) a temporary waiver. They WILL call again if you don't connect all receivers to a phone line.

    For those who have not connected phone lines and have not been audited or lost use of receivers rejoice! Those who have dealt with the audit team or had receivers go dead due to a bad phone line connection can tell you - the phone line requirement is real and often enforced.
     
  3. Dish.Girl

    Dish.Girl New Member

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    Sep 14, 2010
    Some-what correct. They aren't charging the customers, but they are pressing technicians to connect via Internet on ViP model receivers or by phone on standard equipment.

    I give it a few weeks, they'll start penalizing subs for failure to connect.
     
  4. GrumpyBear

    GrumpyBear Hall Of Fame

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    I doubt Dish will be penalizing subs over not having it, until they go back to giving you $5 off your account for having it, and I don't see that happening either.

    Only people that have to worry about it, are those with 4+ DVR/recievers. Audit dept will keep those people on thier toes.
     
  5. CABill

    CABill Hall Of Fame

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    Even today DISH continues to penalize some people $5/month for not having a phone connection on a Duo. Not sure of the precise rules but if someone had 3 Duos and NONE were connected and they were charged (could be waived, ...) the $5 under the old rules, they were charged $5/month for each Duo after the 1st when other people started getting $5 credits for 6 months to ease the extra receiver fee increases. AFAIK, to folks that got the $5/month charges didn't stop after 6 months like the credits did.
     
  6. Jim5506

    Jim5506 Hall Of Fame

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    Waiver of the $5 charge was done away with in February for everyone - everybody now pays it whether they are connected or not, it's included in the new fee structure.
     
  7. James Long

    James Long Ready for Uplink! Staff Member Super Moderator

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    Really? As a separate line item on the bill? That should have ended in February.
     
  8. CABill

    CABill Hall Of Fame

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    Mar 20, 2005
    Yes, Really!
    TV2 Receiver Connection $5
    continues to appear as a line item on certain people's bills. And it is correct. It did end for most people, but buried in some of the Addl Rec price increase threads is info on the people that the fee would NOT be disappearing for. Mabye morphing into a different named $5 fee, can't recall. There was someone here just a week or so ago that was still being billed the $5 because his old Duo hadn't been removed from the account. Once it was removed, the $5 TV2 fee disappeared as well. Other posts here this summer with the fee.

    Waiver of the TV2 charge was NOT done away with for everyone. It went away for the vast majority, but there were people that were paying the $5 in Feb and continued to pay it on subsequent bills. It didn't apply to me, but it was something close to
    multiple Duos where none were connected would continue to be charged $5/month for each, with the 1st Duo exempted.
    Something else about having a Duo flagged was fee waived entered into the picture too.

    We'd need a CSR/TSR to confirm if it is really supposed to still be charged or disappear 6 months after Feb like the $5 credits. It seems to still exist on some users August bills as TV2 Receiver Connection $5.
     
  9. James Long

    James Long Ready for Uplink! Staff Member Super Moderator

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    It sounds like DISH needs to purge their system of this charge.
     
  10. RHCP

    RHCP New Member

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    Mar 21, 2006
    I'm not a Dish employee, but the way I heard is that the "No TV2 Connection Fee" is charged, or not, depending on whether you had a phone line connected prior to 2/1/10:

    - New customers don't get charged the fee.

    - Existing customers who were getting charged continued to be charged.

    - Existing customers who had at least one receiver connected prior to 2/1/10 don't get charged. And, those who had more than one receiver connected got $5 credits for six months for each additional dual tuner receiver connected.
     
  11. retexan599

    retexan599 AllStar

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    Aug 1, 2006
    I noticed that my (online) billing statements changed back in 2009 in regard to the "TV2 Receiver Connection" and "You Saved $5....Phone Line..." notation. The notation was on my statements until the August 12, 2009 statement when it disappeared and has not resurfaced as of my latest billing. I had always had a phone connection, so the $5 was always waived for me. I attached a snip of those statements for reference.

    I was interested in this subject because the phone connection on my ViP622 stopped working a few months ago -- it's not the phone cord per se because I can connect a land line phone the end of the cord and get a dial tone. But the same cord plugged into the receiver does not work (no Caller I.D. announcement and it will say no phone connection when I do that diagnostice test). So I was wondering when or if I will get tagged for the lack of a phone connection. It's not really a problem for me, if it is not a problem for Dish. Thanks.
     

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