When I try to record from PPV it says that either my phone line or internet connection is not working or connected. When I do the test it says that I have an internet connection and I am networked and that the phone is good. I can use on demand and the internet on my computer, so I cannot figure out why i cannot record PPV. The internet connection should not be an issue anyway since this is PPV, not on demand. Actually it does record but it says what I described above. Any ideas? No parental controls are on. I have the hr20-100.