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Problem/bug Unable to play DVR Events from non-subscribed channels

Discussion in 'Hopper System Support Forum' started by tampa8, Mar 18, 2012.

  1. Jun 27, 2012 #81 of 101
    P Smith

    P Smith Mr. FixAnything

    22,600
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    W.Mdtrn Sea
    I would ask the question in "S2.13 ..." thread.
     
  2. Jun 27, 2012 #82 of 101
    3HaloODST

    3HaloODST Godfather

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    Aug 9, 2010
    From what I have read, no. Still waiting for 213/265 here...
     
  3. Jul 18, 2012 #83 of 101
    4HiMarks

    4HiMarks Hall Of Fame

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    Jan 21, 2004
    Laurel, MD
    Any new word on this? I just got my Hopper and Joey last week and when I hooked up an EHD that I had a lot of movies recorded on from my 622, and tried to watch some, I got a message that I was not subscribed, and then it tried to subscribe me! I didn't try every one, but I did find one movie from a Cinemax free preview that would play.
     
  4. Jul 18, 2012 #84 of 101
    3HaloODST

    3HaloODST Godfather

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    Aug 9, 2010
    Dish is rolling out S215 which is reported to fix this issue.
     
  5. Jul 20, 2012 #85 of 101
    3HaloODST

    3HaloODST Godfather

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    Aug 9, 2010
    Got S216/S268 on the 3 Hoppers, 2 Joeys tonight. Recordings that were previously unable to play due to being "not subscribed" are now restored and work fine!
     
  6. Jul 20, 2012 #86 of 101
    hejohnmeyer3

    hejohnmeyer3 Cool Member

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    Apr 15, 2008
    I have S216 this morning, and my old recordings now appear to be playing again! I can confirm this fixed the issues I was having, even after I had lost all hope . . . !
     
  7. Aug 3, 2012 #87 of 101
    Ijon_Tichy

    Ijon_Tichy Cool Member

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    Apr 16, 2007
    All my recordings (including VOOM HD ones) all work perfectly now.

    Happy.Happy.Joy.Joy.
     
  8. Sep 3, 2012 #88 of 101
    dchay

    dchay New Member

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    Sep 3, 2012
    Same issue here: My kids recorded a ton of I Love Lucy episodes during the "Heartland" preview. A week later when it ended none of the episodes were viewable due to the "you're not subscribed to this channel" error.

    I called and spoke with a csr and he was clueless. He gave me a free 6 months of Heartland (so the episodes are now viewable). He assured me that he would escalate it and that an engineer would contact me to resolve it. That never happened.

    My suspicion is that when my Heartland free period ends then everything I've got recorded will then get locked again.

    Not happy if this is a new shift for Dish to handle drm.
     
  9. Jan 20, 2013 #89 of 101
    phrelin

    phrelin Hall Of Fame DBSTalk Club

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    Jan 18, 2007
    Northern...
    I am considering replacing my nearly dead 722 with a Hopper. But if this problem still exists it would be a deal breaker.

    What's been reported here is mixed. Does anyone know what the status is?
     
  10. Jan 20, 2013 #90 of 101
    some guy

    some guy Godfather

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    Oct 26, 2012
    From what I understand, it's still being investigated and not everyone is affected by it.
     
  11. Jan 21, 2013 #91 of 101
    3HaloODST

    3HaloODST Godfather

    472
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    Aug 9, 2010
    Since back in July when I posted in this thread I haven't had this issue once.
     
  12. Jan 22, 2013 #92 of 101
    dchay

    dchay New Member

    2
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    Sep 3, 2012
    The issue changed a bit for me. I have not had any further issues when watching something previously recorded on a channel I no longer have. However, I believe the issue still remains in two areas:
    1. If you have timer set and later cancel the channel it will continue to try to record those episodes but you will only get a black screen. This seems to be an error in that it allows unsubscribed timers to still operate and only capture a black screen.
    2. I experienced a problem transferring recordings from one Hopper (being replaced) to an external drive and back to a new Hopper. I had recordings from Cinemax (no longer subscribed) that made it fine. However, my transfers from Heartland channels came up as errors.

    After some arm twisting I got the CSR to give me a free subscription for a month to Heartland so that my kids could watch their episodes. Otherwise, he had no idea what I was talking about.

    So long story short, the issue still seems to be present in certain situations good luck talking with the front end CSR's about it.
     
  13. Jan 23, 2013 #93 of 101
    JeffN9

    JeffN9 Legend

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    1
    Apr 14, 2007
    I watched a movie on my new Hopper last night that had been recorded during one of the free HBO weekends. I saved it to one of my EHD's when I still had my 922 and it played just fine.

    I can't say for sure that all the other 300 or so movies I have recorded will play but I'll know soon enough. Most were recorded from channels I don't subscribe to.
     
  14. Feb 19, 2013 #94 of 101
    Kerry71

    Kerry71 Cool Member

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    Mar 25, 2009
    This very thing just happened to me...tried to watch a recording off ehd on Joey and said I had to be subscribed. So, I then transferred it from ehd to hopper, hoping it would let me watch it from Joey and still same msg. Odd thing is, it let me watch it off Hopper(before I transferred). ????
     
  15. Feb 19, 2013 #95 of 101
    some guy

    some guy Godfather

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    Oct 26, 2012
    Do you no longer subscribe to the channel that event was recorded from?
     
  16. Feb 20, 2013 #96 of 101
    Kerry71

    Kerry71 Cool Member

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    Mar 25, 2009
    No, but it lets me watch it off the Hopper, just when I try and watch it from the Joey does it give me the error about not being subscribed. :confused:
     
  17. Feb 20, 2013 #97 of 101
    some guy

    some guy Godfather

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    Oct 26, 2012
    Sounds like a bug, I would report it.
     
  18. Aug 14, 2017 #98 of 101
    kfagan42

    kfagan42 New Member

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    Aug 14, 2017
     
  19. Aug 14, 2017 #99 of 101
    kfagan42

    kfagan42 New Member

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    Aug 14, 2017
    We have the Hopper with sling 3 joeys + 2 EHD's and didn't have this problem until the upgrade last month... since then, we get attention errors, on recordings for channels we still pay for, for channels we previously had... Also everything has slowed down, the system is glitchier far more than normal, (ghosting, freezing, no sound) and we have the joy of the option-less 1:00 AM shutdown. This is their UPGRADE! .
     
  20. Oct 3, 2017 #100 of 101
    gabe-ulrickson

    gabe-ulrickson New Member

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    Oct 3, 2017
    We had our service cut yesterday cuz they couldn't wait to get paid on top of a receiver that was replaced needing to be returned despite being past 2 year contract and them trying to charge $200 for it.
    Anyways, we have a recording of Rick and Morty on Cartoon Network that was in our subscription package originally.
    Every other recording on the DVR plays without issue even Outlander on HBO from the recent free weekend, however, Rick and Morty just gives a 371 code or whatever stating "you aren't subscribed".
    I think this is ridiculous.

    Sent from my Z956 using Tapatalk
     

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