I am getting pretty frustrated with D*. Try to make a long story short. Back in August my wife got very frustrated with the slow responsiveness of our HD DVR. She ordered a new one on line thinking it was a broken receiver. I explained, thanks to this site, that it is a software issue that is common. Within 30 days we called to return the receiver and get a refund. The new one was never activated. They sent the return box for the wrong receiver, one we wanted to keep. I called back and got a new return box with the correct RID. Sent it back. Tracking indicated they received it 10/20. We did a lot of travelling during that time hence it took a while. On 10/21 they charged my account $175 for non return of a receiver. Over the last month I have made three calls specifically to try to get my initial $150 receiver fee and the $175 fee refunded. They have said next bill for the $175 and up to 30 days for credit card refund on the $150. I can't imagine it takes so long to get the $150 refunded and they should be able to get the $175 to show on my account activity immediately. Charges certainly show immediately. After thanksgiving I am planning on calling and asking to speak to a supervisor. Am I being unreasonable? Any suggestions on how to get my $325 back? Thank you.