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problem getting receiver refund

Discussion in 'DIRECTV General Discussion' started by winste, Nov 23, 2011.

  1. winste

    winste Cool Member

    Mar 22, 2007
    I am getting pretty frustrated with D*.

    Try to make a long story short.

    Back in August my wife got very frustrated with the slow responsiveness of our HD DVR. She ordered a new one on line thinking it was a broken receiver.

    I explained, thanks to this site, that it is a software issue that is common.

    Within 30 days we called to return the receiver and get a refund. The new one was never activated.

    They sent the return box for the wrong receiver, one we wanted to keep. I called back and got a new return box with the correct RID.

    Sent it back. Tracking indicated they received it 10/20. We did a lot of travelling during that time hence it took a while.

    On 10/21 they charged my account $175 for non return of a receiver.

    Over the last month I have made three calls specifically to try to get my initial $150 receiver fee and the $175 fee refunded.

    They have said next bill for the $175 and up to 30 days for credit card refund on the $150.

    I can't imagine it takes so long to get the $150 refunded and they should be able to get the $175 to show on my account activity immediately. Charges certainly show immediately.

    After thanksgiving I am planning on calling and asking to speak to a supervisor.

    Am I being unreasonable? Any suggestions on how to get my $325 back?

    Thank you.
  2. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    Dec 9, 2006
    Put together a nice email explaining everything and send it to: ellen.filipiak@directv.com
    Her group should get in touch with you and come to a reasonable solution.

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