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Problem using HR34 connected to router

Discussion in 'DIRECTV Connected Home' started by T-Mac, May 2, 2012.

  1. May 2, 2012 #1 of 34
    T-Mac

    T-Mac AllStar

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    Originally my HR34 was installed with the CCK (wired version) connected to my router for downloading VOD. I recorded and watched several VOD movies with this setup without any problems.

    After reading on here that the HR34 was capable of being connected directly to a router, I eliminated the CCK and simplified my wiring. Since doing this I have downloaded 3 VOD movies and each have experienced multiple instances where the movie freezes for several seconds then skips ahead, missing part of the scene.

    A post I made on the HD receiver forum about this was replied to by another member who experienced the same issue, so he re-wired his setup with the CCK and no longer has the freezing/skipping ahead. http://www.dbstalk.com/showthread.php?p=3009149#post3009149

    I suspect this could be a "show-stopper" issue for using the 34 without a CCK and may be the reason D* does not connect them directly to a customer's router. This weekend, I plan to re-wire my setup with the CCK and try another VOD.

    Anybody else notice this issue?
     
  2. May 2, 2012 #2 of 34
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    I don't have a 34 to know/test this, "but" did get confirmation that not using the CCK was a supported method/setup.

    Having just checked your link, I'm still not sure the CCK has anything to do with it.

    Since you're planning to work of this it might be worth playing with it a bit. Download a VOD through the ethernet port, change to CCK and do it again. Then check the two recordings.
     
  3. May 2, 2012 #3 of 34
    dexware

    dexware Mentor

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    I was also having some odd issues with the HR34, like tuners getting stuck, etc., the day after I got rid of the CCK. So I un-terminated that connection and put the CCK back in. No problems since. I might try it later down the road when the HR34 is more stable.
     
  4. May 2, 2012 #4 of 34
    T-Mac

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    All the VODs downloaded with the CCK = no freezing/skipping; All VODs downloaded after removing the CCK = freezing/skipping.

    I will reconnect the CCK and download one of the same VODs that I had problems with. If it doesn't freeze, I'd say that's conclusive.
     
  5. May 2, 2012 #5 of 34
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Having "some idea" of what's going on, I can't think of anything in the receiver that would be different between the ethernet port and the DECA, so it's hard to figure out how it would be the cause.
     
  6. May 7, 2012 #6 of 34
    T-Mac

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    I did more testing of this issue.....

    Downloaded another VOD movie with the HR34 ethernet port connected to my router. During the first 15 minutes of viewing, the movie froze and skipped two times.

    Next, I added the CCK back to the setup. Downloaded the same movie. No freezing or skipping.

    One other finding. Without the CCK, VODs downloaded significantly faster. Almost 1:1 (2 hour movie = a little over 2 hours of download time). With the CCK, VODs dowloaded slower at about a 1.5:1 rate. The same 2 hour movie took a little over 3 hours to download.

    I have no idea what that may indicate, but I'm leaving the CCK connected. Slower downloads with no freezing/skipping beats faster downloads with playback problems every time.
     
  7. May 7, 2012 #7 of 34
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Very odd.
    What router do you have?
    While I don't have a 34, I do have the wireless CCK, and using the wirless link, would suggest it might be the weakest point, yet I don't have any slowdown with VOD.
    1:1 for HD is the speed DirecTV sends them at.
     
  8. May 7, 2012 #8 of 34
    T-Mac

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    My router is an Apple Airport Extreme, but the CCK is connected to a Netgear powerline hub. I know that can be problematic, however I get excellent results in my house with this setup. My PS3 streams Netflix movies in "HD" quality with flawless results and speed tests show identical speed and line quality results as being connected directly to the Airport.

    Wish I had a wireless CCK for testing, but I'm not going to buy one just for that.
     
  9. May 9, 2012 #9 of 34
    drainsurgeon

    drainsurgeon New Member

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    May 6, 2012
    I have HR34 and HR24 swm 16 module used sraight wire from netgear router to 34 and got alot of freezing and skipping, then tried hardwire cck still same problem, then tried wireless cck same problem. I cant view anynlive programs from 34 to 24 without freezing and skipping any suggestions are welcome. Thanks
     
  10. T-Mac

    T-Mac AllStar

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    Did you experience freezing/skipping with VOD downloads or just live programs that you recorded?

    My problem is with VOD movies. I have not experienced freezing/skipping when recording live programs.
     
  11. drainsurgeon

    drainsurgeon New Member

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    May 6, 2012
    With my 34 its vod problems now my 24 is freezing and skipping on live recordings
     
  12. dsw2112

    dsw2112 Always Searching

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    I think this likely indicates a problem with the NIC on the HR34 itself. While I don't have an HR34, I know two people that are connected to the router without a CCK. Neither has this type of problem.
     
  13. codespy

    codespy Ted- Get some free agents NOW!!! DBSTalk Club

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    You are not alone, I am having same issues too, using a SWiM16.
     
  14. T-Mac

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    I'm now having freezing & skipping with VOD even when the CCK is connected to the internet rather than the HR34 directly. So, I don't know what's causing the issue but I'm writing off VOD as a useable feature for me. It's ridiculous to wait 2 hours for a movie to download, only to find out there is corruption in the data.

    Does anybody with a HR34 watch a lot of VOD without any problems? If so, please describe your internet connection.
     
  15. Beerstalker

    Beerstalker Hall Of Fame

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    Out of curiosity are the VOD programs 1080p?
     
  16. T-Mac

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    No 1080P, all have been HBO, Showtime, Starz, etc.
     
  17. T-Mac

    T-Mac AllStar

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    I'm starting to think this is a software problem with the HR34. Other people are having this issue:

    link
     
  18. bman3333

    bman3333 Mentor

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    Jun 9, 2010
    Where do they have your power inserter connected on your wiring diagram? You might want to try experimenting with locating it behind your SWM splitter.
     
  19. T-Mac

    T-Mac AllStar

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    My setup is the bottom picture labeled "PI-configuration with BB DECA". http://www.dbstalk.com/showthread.php?p=2934400#post2934400
     
  20. bman3333

    bman3333 Mentor

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    Jun 9, 2010
    My HR34 VOD freeze/skip problem has completely gone away since moving my PI to the coaxial cable coming in to the house and before our 4 way splitter that the broadband adapter and our HR34 and H25 are connected to. This way, the power is not going through the signal and data splitter at all. This would make me presume the issue is caused by electromagnetic interference on the shared coaxial cable. Perhaps the coaxial that was run was lower grade? I am not an electrician nor electrical engineer, but the fact that the my issue was resolved when the PI was taken off the shared coax makes it seem a likely suspect.
     

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