I am a long-time Directv customer, but new to this forum. I am seeking guidance for a problem I am currently having with my service. About 2 weeks ago, I started having problems where I could not get a signal reliably on several HD channels I tried. I check the satellite signal strength, and found poor signals on a couple of the satellites. I called Directv, and the CSR offered to upgrade me to the "Genie" system; my (non-SWM) dish is relatively old -- installed around 2006, I think, when I first went to HD -- and my understanding is that it needs to be upgraded in order to support the newer receivers. (My current primary receiver is an HR-21, which replaced an HR-20 that died a couple of years ago; I also have been using an old non-HD DVR in my bedroom). I agreed to the upgrade, which required a new 2-year service commitment, but was otherwise free. I emphasized to the CSR that the dish is on the roof of my (2-story) house, and she set up the install for a couple of days later. The tech (from Multiband) showed up on the installation date, but the weather was bad (rain, thunderstorm), and we agreed the work needed to be postponed for safety. He did look at the current dish (from the ground), and observed that the LNB seemed to be damaged. Other than the bad weather that day, he did not indicate that there would be any other issue with the new install, which was rescheduled for a few days later. On that day, the weather was bad again, so the install was rescheduled again for a couple of days later. Finally, on that day, the weather was good; a different tech from Multiband showed up, but immediately told me that he would not be able to install the new dish where the old one was, as he did not have a ladder that tall, and they were no longer supposed to go on roofs. I asked why the first tech had not said anything about that, or at least mentioned needing a sufficiently tall ladder for the job, and he only said that it must have been from a different contractor, which I believe was simply untrue. I also pointed out that I had told Directv that the dish was on the roof. He only offered to install the new dish somewhere else (leaving the old one on the roof), but I noted that I had learned from the previous install that the roof was the only feasible location with a proper line of sight to all of the satellites. He poked around the property for a couple of minutes, and finally said he was calling in to ask a supervisor for assistance. A woman from Multiband then called me, and asked me to acknowledge that the installation was being cancelled due to a line of sight problem. I said I would not acknowledge that, and that the issue was that the tech would not go on the roof. She connected me with someone who said they would come to the house to "assess" the situation within 72 hours. That was one week ago, and I have not heard anything from them or Directv. Meanwhile, of course, I still have the problem with my existing service, which prompted my call in the first place. So, my question is, what is the best way to deal with this? From previous experience, I am guessing that I will need to find a local installer to do the work; I actually did that for the earlier install (after having problems with the techs sent at that time by Directv), but that installer is apparently no longer around. Can anyone recommend a reliable installer in the Boston area, who is willing and able to work on a roof? Would they be able to provide my new equipment (one way or another), or would I need to have Directv send it to me, hope that it's right, and have the installer install it? Would I need to pay them out of pocket, and then try to get Directv to compensate me? Or should I try to resolve this with Directv and/or Multiband (whom I am not sure I would trust to do a proper installation at this point)? Any advice is welcome.