Problem with Genie

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by wreedctd, Dec 31, 2018.

  1. wreedctd

    wreedctd Cool Member

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    Nov 28, 2007
    Hello, I have a Genie that started popping up 771 when watching a program, yet the picture is there.

    I checked the wiring all the way to dish and it looks all fine. I have a SWM system.
     

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  2. compnurd

    compnurd Hall Of Fame

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    Apr 23, 2007
    Evans City PA
    What are your signal levels on 99ca/cb and same for 103
     
  3. wreedctd

    wreedctd Cool Member

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    Nov 28, 2007
    Here are the levels
     

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  4. wreedctd

    wreedctd Cool Member

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    Nov 28, 2007
    Here is 103
     

    Attached Files:

  5. compnurd

    compnurd Hall Of Fame

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    Evans City PA
    Your signal levels suck. You are also missing the odd transponders on 103. So you need a realignment and you either have a lose cable or a failing LNB for the other issue
     
  6. wreedctd

    wreedctd Cool Member

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    Nov 28, 2007
    How much do they charge to realign?
     
  7. wreedctd

    wreedctd Cool Member

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    Nov 28, 2007
    I do know I have 4 wires coming from the dish into a SWIM-16 I believe.
     
  8. wreedctd

    wreedctd Cool Member

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    Nov 28, 2007
    A non-genie in this room works just fine. FYI
     
  9. inkahauts

    inkahauts Well-Known Member

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    Nov 13, 2006
    Show us the signals from the non genie. I seriously doubt they are much different and there fore while it may seem it works just fine, it’s not, and will fall out faster. Also it’s possible that your have a cable that’s coming apart that happened when you switch receivers.

    And you should be able to get them to fix that for free if you approach it nicely. And if that doesn’t work after a csr or two, then approach it fix it or I leave since it doesn’t work.
     

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