okay.. I convinced my wife to get a Genie.. so we get one.. but it won't hold the resolution.. it jumps from 1080I to 480p with out anyone touching anything.. I called D*.. they sent me a new one.. but the sound, the sound on the same channels is like some one talking out of a Campbells soup can.. to the point where I reinstalled the first unit.. I need some concrete advise .. NO RIPPING.. I am asking for out and out true suggestion.. all they to the point, where I wonder if I should just chuck it all back and go without the DVR.. or not a genie.. please give me advise of what to do with this unit..