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Problems with SOME HD channels

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Weaver53, Apr 27, 2008.

  1. Weaver53

    Weaver53 New Member

    7
    0
    Apr 27, 2008
    Hello,

    I am new to this forum - found it by searching for info on some problems I am having with my HR-21 700 receiver.

    I get some of the HD channels, but not all - notably absent are the sports HD ones, like YES, ESPN etc. The lower ones, like 70, 71 etc. seem to work.

    I don't know if this is a new problem or not - I didn't notice it until baseball season. The receiver was installed in Jan. and of course, Directv said they'll come out and check it out for $80 service call, because I am out of warranty.

    I have called several times, and re-set etc.

    Today, I notice that there is a lot of grey ghosting when I try to change channels. I am so fed up that I am ready to dump them, but know that my alternative, Charter cable, is no picnic either.

    Anybody else having any problems like this?

    Thanks in advance!
     
  2. dduitsman

    dduitsman Legend

    188
    1
    Dec 8, 2007
    Northern...
    Weaver,

    :welcome_s Welcome.

    You came to a good place for information.

    It is possible that you are having a problem with reception of some satellite(s) but not others.

    If you could post some of your signal strengths for each satellite we could see if anything is missing. Also post a more complete list of which HD channels you get and which you don't.

    There are experts here that actually know which channels are sent on which sat/transponder - however I am not one of them.

    dd
     
  3. GTS

    GTS Member

    270
    4
    Mar 4, 2007
    Please post your signal levels in the "matrix" style. I.E.

    Sat 101

    1-8 ## ## ## # etc...
    9-16 ## ## ## # etc...
    17-24 ## ## ## # etc...
    25-32 ## ## ## # etc...

    Sat ##

    And so on for all the satellites. Post for both tuners if they differ by more than 3 or 4 points.
     
  4. litzdog911

    litzdog911 Well-Known Member

    12,255
    77
    Jun 23, 2004
    Mill Creek, WA
    Here's a complete template you can use to provide your signal readings. Be sure to check both tuners, too ....

    Please post back with your signal readings for each satellite's transponders (and both tuners if applicable). You'll find these readings under "Menu" -> "Setup" -> "System Setup" -> Satellite -> "View Signal Strength".

    Fill in your readings for each satellite and tuner using these examples:


    Satellite transponders (32 total at 101º)
    1-8 # # # # # # # #
    9-16 # # # # # # # #
    17-24 # # # # # # # #
    25-32 # # # # # # # #

    Satellite transponders (3 total at 110º)
    1-8 NA NA NA NA NA NA NA #
    9-16 NA # NA # NA NA NA NA

    Satellite transponders (11 total at 119º)
    17-24 NA NA NA NA NA # # #
    25-32 # # # # # # # #

    Satellite transponders (6 total at 99º(s))
    1-8 # # # # # # NA NA
    [Note: these can be very slow to appear]

    Satellite transponders (16 total at 103º(s))
    1-8 # # # # # # NA NA
    9-16 NA NA NA NA NA NA # #
    17-24 # # # # # # # #
    [Note, these can be very slow to appear]

    Satellite transponders (16 total at 103º(c))
    1-8 # # # # # # # #
    9-16 # # # # # # NA NA
    17-24 # NA NA NA NA # NA NA
     
  5. Weaver53

    Weaver53 New Member

    7
    0
    Apr 27, 2008
    Hello All-
    Thanks for your help already!

    An example of problem is: I am NOT getting, 92, 208, 622HD, 623HD, 640HD, 504HD, or 540HD, for instance. I AM getting 501HD, 509HD, 70HD

    My Dish Type is 5 LNB Multi-Sat

    I got the following figures when I checked signal strength:

    Sat 101:
    1-8= 69- 67-55-95-0-83-54-82
    9-16= 57-65-0-91-0-83-0-84
    17-24= 0-95-0-87-0-86-54-83
    25-32= 56-79-59-76-56-85-53-91

    #2 was:
    69-67-56-95-0-84-55-82
    51-67-0-91-0-83-0-84
    0-95-0-87-0-85-54-83
    57-79-59-76-56-84-52-91

    Signal Strength:
    Sat 101 (-) said "not acquired"
    (+) was 68% on 1 and 2

    Transponder 3 (-) was 91 %
    (+) was 69% and 67%

    Audio feedback on tuner 2 (-) was 69% for both
    (+) was 69% and 67%

    Sat 110 +:
    1-8= NA NA NA NA NA NA NA 77

    NA 72 NA 79 NA NA NA NA

    Tuner2:
    (-) NA NA NA NA NA NA NA 77
    (+) Same as above

    I can't believe how technical this all is - pray for me because I had to stop my husband's recording of the football draft while he was out mowing the lawn between picks!!!

    Yours gratefully,

    Weaver
     
  6. gcisko

    gcisko I am Iron Man!

    1,672
    0
    Sep 27, 2006
    Sounds like you do not have the new converters installed on your cables... These are required for the new HD MPEG4 channels. All of the HD in the 70's are MPEG2 and do not require the converters. I forget what they were called though. I am sure someone will remember.
     
  7. Weaver53

    Weaver53 New Member

    7
    0
    Apr 27, 2008
    Hi - are these the rectangular black box-like things at the back of the receiver? I do have those. BTW - it gets very hot back there! Has overheating been an issue?
    Weaver
     
  8. gcisko

    gcisko I am Iron Man!

    1,672
    0
    Sep 27, 2006
    Sounds like the right boxes.

    Overheating hasn't been something that has caused failure as far as I remember. But yes it does get up there. You can go into the SETUP menu and see what the temp is. I have my HR20 in an enclosed TV stand with a big open area in the back. As so far no problems.
     
  9. gcisko

    gcisko I am Iron Man!

    1,672
    0
    Sep 27, 2006
    I'm fairly certain the SAT with the HD you are looking for is SAT 103. You do not see that one???
     
  10. spartanstew

    spartanstew Dry as a bone

    12,566
    61
    Nov 16, 2005
    Wylie, Texas
    Yes.

    [​IMG]
     
  11. Weaver53

    Weaver53 New Member

    7
    0
    Apr 27, 2008
    Whoops! Here it is:

    1-8- 0 0 0 0 0 0 0 0

    9-16 0 0 0 0 0 0 NA NA

    17-24 0 NA NA NA NA 0 NA NA

    25-32 NA NA NA NA NA NA NA NA

    Sorry about that - I am in totally foreign territory here!
     
  12. spartanstew

    spartanstew Dry as a bone

    12,566
    61
    Nov 16, 2005
    Wylie, Texas
    That's for 103 (c)?

    You shouldn't have any zero's there.

    If you select "signal meters" from that signal page and move to the 103 (c), what does it say?
     
  13. Weaver53

    Weaver53 New Member

    7
    0
    Apr 27, 2008
    It says "Tuner 1 Not Acquired",
    Tuner 2 Not Acquired"

    Same for Transponders and Audio Feedback.


    Doesn't sound good!

    I have to post this and run out - don't worry, I am not running from hubby with no recording of the draft picks! Thanks for the help - I am wondering about the $olution to this is - as you can tell, I am not a very technological person! (But WAY ahead of hubby!)
    Thanks again - I will be back on tonite later!
    Weaver
     
  14. litzdog911

    litzdog911 Well-Known Member

    12,255
    77
    Jun 23, 2004
    Mill Creek, WA
    Looks like your dish is out of alignment. Your readings on the main 101º satellite are low, and your readings from the Ka-band satellites (99º & 103º) are all zero.
     
  15. dduitsman

    dduitsman Legend

    188
    1
    Dec 8, 2007
    Northern...
    Weaver, I don't want to distract you from the loss of signal from Sat 103(c) - that sounds pretty serious. But since you mention that your unit is hot...

    If you checkout the system information screen (press and hold the INFO key on your remote) - you will find a readout of the unit's internal temperature. I could not find advice on the maximum safe temperature of an HR21, but I read here that the HR20 normally runs at about 125 - 127 degrees. So I would start to be concerned if your unit is much hotter than that.

    BTW, my HR21-700's run at 117 degrees.

    dd
     
  16. Weaver53

    Weaver53 New Member

    7
    0
    Apr 27, 2008
    Ok, so if it is out of alignment, is that something I try to fix on my own, or does Directv come out (for a fee?). Also, if they do charge, am I better sucking up that $19.95 "service plan" and having them come out?

    Thanks again everyone for trying to help me out on this one!
     
  17. Weaver53

    Weaver53 New Member

    7
    0
    Apr 27, 2008
    Thanks dd! I will check that out - never knew there was so much info there to find out about! (always thinking that would be a good place to let the bread dough rise, or hatch some baby chicks - which gives you an idea where I am on the tech evolution!):)
    Weaver
     
  18. 66stang351

    66stang351 New Member

    1,213
    4
    Aug 9, 2006
    It can be done if you are mechanically inclined.

    Here is the Installation Manual and here is a link to some install videos In the install videos check out part 3 for alignment.

    Look those over and then decide for yourself if it is something you can do. It really isn't that hard, especially since your dish is already close.
     
  19. K4SMX

    K4SMX Hall Of Fame

    3,433
    0
    May 19, 2007
    I'm suspicious that your main lock down bolts where the dish attaches to the mast were not tightened securely during the original installation, because your alignment is actually pretty far off - too far off for something not to have moved. The other possibility is that the mounting bracket has come loose from the wall or roof, and the weight of the dish has caused it to drop.

    Do you have safe access to your dish? If so, I'd first check to see if the dish is loose on the mast and re-tighten if necessary. Mark where it is now with a Sharpie. Then check to see if the lag screws on the mounting plate are still tight. The only tool required for all adjustments is a 1/2" wrench.

    We can help you re-aim your dish. It's not that big a deal. You'll need to first understand how the two (AZ and EL) fine adjustment mechanisms are constructed, so that you don't damage the mechanisms. (Watch the video.) Each mechanism has two lock down bolts (and only two) which must first be loosened. (Again, they require a 1/2" wrench.)

    You would peak the signal on 101 transponder 1 using the Signal Meters selection in the Setup menu, followed by doing the same thing for 103 transponder 1, which is much more critical to adjust. Right now you're so far off that you don't even have 103 to work with, but if you properly peak 101, it'll be there.

    We're talking less than 30 minutes....
     

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