Proper shutdown method?

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by jaymz, Nov 5, 2010.

  1. Nov 5, 2010 #1 of 13
    jaymz

    jaymz Cool Member

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    Dec 1, 2009
    Having issues with my 622s after the new updates (brief pixelization/sound loss/loss of connection message). Is this from the updates (new "Dish on Demand" menu), or am I losing it?

    I have rebooted many times, but problem persists. How do you shut the DVR down (dead, cold OFF) properly so I can unplug it and then restart?

    Thanks,

    Jim
     
  2. Nov 5, 2010 #2 of 13
    tampa8

    tampa8 Godfather/Supporter

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    Holding the power button till it resets. If you are already doing that, when nothing is recording, but the receiver is on, unplug it, wait a couple of minutes and plug it back in. Also make sure it isn't a coincedence, and check your connections, and see what the sat signals are.....
     
  3. Nov 6, 2010 #3 of 13
    jaymz

    jaymz Cool Member

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    Dec 1, 2009
    Thanks for the info on cold shut down.

    The flakey connection issue is only 3-4 weeks old; never had any problems before that, and only one 622 is giving me the brief lost connection message.

    Still scratching my head on that?

    Jim
     
  4. Nov 7, 2010 #4 of 13
    BillJ

    BillJ Icon

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    May 5, 2005
    You might also try running Check Switch. I've found that sometimes fixes mystery problems.
     
  5. Nov 7, 2010 #5 of 13
    P Smith

    P Smith Mr. FixAnything

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    Perhaps weather changed ? Rain happened ? - You can't say nothing changed at last.
     
  6. jaymz

    jaymz Cool Member

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    Dec 1, 2009
    Finally was able to catch the error message that was flashing onscreen: #12. Seems to have something to do with internal connection w/SmartCard. Removed card and rebooted, but still no joy. Went online with Dish support and after telling them I had rebooted the receiver many times (as he suggested), he said they would be replacing the unit with a new (not refurb) one and shipping 2nd day air for $15 (incl return shipping on defective unit). He offered me a $6/mo repair service, but I declined (why add that when they are replacing the defective unit for just the shipping fee???).

    I'm happy with the support, but wondering if you guys have any observations.

    Thanks,

    Jim
     
  7. SaltiDawg

    SaltiDawg Active Member

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    One observation, Jim. I'd wait and see if you actually receive a new unit.
     
  8. jaymz

    jaymz Cool Member

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    Dec 1, 2009
    Yeah, I'll believe it when I see it!

    Jim
     
  9. P Smith

    P Smith Mr. FixAnything

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    Pencil eraser and rubbing alcohol - clean contacts of the card first.
     
  10. jaymz

    jaymz Cool Member

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    Dec 1, 2009
    Replacement receiver fixed the problem; a refurb'd one is what I got, but it looks great.

    Jim
     
  11. P Smith

    P Smith Mr. FixAnything

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    And you final verdict ? Close the thread ?
     
  12. jaymz

    jaymz Cool Member

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    Dec 1, 2009
    Yeah, that kind of wraps it up for me.

    Jim
     
  13. Kevin Brown

    Kevin Brown Godfather

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    Sep 4, 2005
    My 2nd refurb unit has lasted longer than the original brand new unit. fwiw. :D
     

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