Protection Plan Coverage

Discussion in 'DIRECTV General Discussion' started by mini1, Jun 19, 2014.

  1. mini1

    mini1 Icon

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    Hello all,

    Will the normal protection plan cover replacing a slimline dish and/or mount because of rust? My mount is rusting up against the outside of my house.

    Thanks
     
  2. peds48

    peds48 Genius.

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    Yes, but when you call DO NOT go into specifics, just tell the CSR you are getting 771 and that you need a truck roll.
     
  3. damondlt

    damondlt New Member

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    So Lie?

    Sent from my SAMSUNG-SM-G900A using Tapatalk
     
  4. harsh

    harsh Beware the Attack Basset

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    Do you know of a better way approach DIRECTV to get what you believe your entitled to?
     
    1 person likes this.
  5. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    One more personal comment and that member will be thread banned.

    Discuss the topic and not each other. This thread will not be hijacked.

    Mike
     
  6. peds48

    peds48 Genius.

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    No need to lie, a rusted dish will eventually give out and requires a replacement and most likely the TS is experiencing signal issues. This is very common on Fire Island in NY state. the reason to avoid the specifics is because some CSRs will try to turn this around as a dish upgrade or dish relocate. CSRs are rated on service calls and as such they dont like to give them out if they can be avoided. a dish upgrade may be a chargeable item to the customer, thus keep it simple
     
  7. damondlt

    damondlt New Member

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    I don't understand why Customer can't just call directv and say, hey my dish is really rusted out , can you please send someone out to replace it.
    Instead of I'm getting a 771 one on the screen, when your really not.

    I'm sorry but if that's what's acceptable around DBSTALK now, telling customers to make up bogus service calls, then I feel sorry for all of us members here.

    Sent from my SAMSUNG-SM-G900A using Tapatalk
     
  8. harsh

    harsh Beware the Attack Basset

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    Claiming that something unmistakeable happened when it didn't (or hasn't yet) is a whopper. That DIRECTV can monitor most land line or Internet connected devices makes this dangerous.

    Signal issues are by no means a certain (or even likely) result of surface rust on the mounting foot.
     
  9. peds48

    peds48 Genius.

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    When you dont know about something is better not to say anything at all.

    I dont know how rusted the TS dish is, but when the rust in on the dish like the ones I have seen on Fire Island, they do create 771.
     
  10. damondlt

    damondlt New Member

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    I think directv would swap out the dish if it really rusty.
    I really don't believe you would have to concoct a story.

    Sent from my Galaxy S5
     
  11. peds48

    peds48 Genius.

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    but that is not the question here...
     
  12. coolman302003

    coolman302003 2014 NBA CHAMPIONS!

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    You can if you speak to the right department [*cough* CRG *cough*] on the phone, who can and will setup service calls quickly without you having to go into a long conversation and a lot of unnecessary troubleshooting about what is going on. Especially if you already know prior to calling that you're going to need a service call for the issue.
     
  13. harsh

    harsh Beware the Attack Basset

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    The TS was specific that they had problems with rust on the mount.

    Interpreting that as a substantially compromised antenna to solve a rust stain problem is an enormous leap.
     
  14. peds48

    peds48 Genius.

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    and interpreting how much or how little rust there is, is another giant leap as well


    Sent from my iPhone using Tapatalk
     
  15. Diana C

    Diana C Hall Of Fame DBSTalk Club

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    So the correct answer to the OP's question is:

    The protection plan does not cover a dish mount that is causing an esthetic problem like rust stains on the house where the foot is mounted. However, if you call up and pretend that the rusted mount has caused signal problems and they send a technician to your house, you may be able to convince him to replace the dish. A little "folding persuasion" will likely be involved.
     
    2 people like this.
  16. MizzouTiger

    MizzouTiger Icon

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    I had a rusty dish and when I called DirecTv, They asked if I lived in a high moisture area or near the coast. I told them no, I lived in the St. Louis, MO area. I was told the best they could do was replace it for $50. I told them no thanks. I then e-mailed them (can't remember which specific department) and told them I didn't think I should have to pay to get the rusty dish replaced since I have the protection plan and that I didn't think it was very good advertising for DirecTv that their equipment would look so bad on the roof of my house. I then received a telephone call and was told they would replace it for no charge.
     
  17. peds48

    peds48 Genius.

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    and this is exactly why you avoid specifics.... getting the dish replaced at no charge is the right thing to do... whether DirecTV likes it or not, specially if one holds the PP
     
  18. Rich

    Rich DBSTalk Club DBSTalk Club

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    Why not? They lie to us all the time. I detest doing that, but what are you gonna do?

    Rich
     
  19. mirak

    mirak New Member

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    The sales people told me that the protection plan is not needed for weather damage - wind, hail, lightening strike, etc. I even asked about power surge, and they said that that is covered by normal warranty. They said the only thing I would need protection plan for is to cover damage due to negligence. Is that not correct?
     
  20. peds48

    peds48 Genius.

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    that is incorrect. all the equipment installed with the exception of the receivers become your poverty and as such is your responsibility to "maintain" them. So you pay out pocket to have something fix. receivers are replaced free of charge, but you pay for S&H. PP covers that
     

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