To my great shock and surprise, the first time I called for help under the protection plan, they told me my issue wasn't covered. Boy is my face red. Today's smug CSR sounded very different from the one who assured me the protection plan means I would have nothing to worry about, as any problems, including wiring, including problems stemming from weather, would be covered. Sarcasm aside, now I really don't know how to parse the coverage plan. We had a storm last night that dislodged one of the cables and it's now swaying against the house. It is too high up for any of us to be able to reach it with a ladder. It is a little bit below the height of the second floor. I never had reason to look too closely at it before but now I can see exactly what happened. The installer just piggy-backed this cable together with some other cables that were fastened against the house, and hoped for the best. You can see exactly that all the other cables are gathered together and fastened securely, and this one was just kind of laying on top of them and not fastened. You can also see it clearly because this is the only one that loosened. The others are still bunched and tied. How can I determine if this is covered and more to the point, how do I get them to take care of it? The CSR I spoke to really was quite smug. "It's not covered, I'd be happy to send you the Protection Plan details by email, and there's no one else at DTV to talk to about your problem." In a very-related additional question, does anyone have any ideas for a viable alternative to their protection plan?