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Protection plan question

Discussion in 'DIRECTV General Discussion' started by akw4572, Apr 11, 2013.

  1. Volatility

    Volatility Legend

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    That was my 10 days late April Fools joke. Thats the excuse im rolling with lol
     
  2. west99999

    west99999 Icon

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    May 11, 2007
    Better take another look at your training docs.
     
  3. Jacob Braun

    Jacob Braun King of Awesome

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    Tulsa, OK
    Yes.
     
  4. goinsleeper

    goinsleeper Godfather

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    May 22, 2012
    Last word was May 16 this rolls out. It was not specified if it was rolling out to the entire country at the same time or not.

    Upgrading is going from one receiver type to another. Getting a newer model is updating not upgrading. The free upgrade is meant to have more advanced equipment in your home, not changing from an HR23 to an HR24.
     
  5. allenn

    allenn Icon

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    Nov 19, 2005
    Georgia
    For what it is worth, I have not had a protection plan since 1994. Why? If my equipment does not work, then I do not need D*. It's that simple. I guess it is the advantage of having multiple media providers in my particular area, and the fact D* prefers the revenue from my subscription for their service. I treat all service providers equally. I have AT&T DSL, and they want to charge me for replacement equipment, but that has not happened either.
     
  6. joshjr

    joshjr Hall Of Fame

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    NE Oklahoma
    Still, I am not gonna insure other equipment in my house to qualify for this. Sure its easy at that price point. Thats a ton of money to spend on insurance.
     
  7. joshjr

    joshjr Hall Of Fame

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    NE Oklahoma
    That is not how the PP works now for defective equipment. Why would I let them upgrade me to leased for free and then not have owned equipment? No thanks! I have mostly owned equipment for a reason.
     
  8. joshjr

    joshjr Hall Of Fame

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    Aug 2, 2008
    NE Oklahoma
    That is a great point and make me question this more. We have all been told numerous times they cant specify what HD DVR we will get. If this were true as most are hoping, they would have to be able to specify model number.
     
  9. dpeters11

    dpeters11 Hall Of Fame

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    Cincinnati
    I can see it working this way. Replace defective owned with same class owned. Upgrade an owned box to new higher class box, leased.

    I wish we could upgrade in the same class. Would love an HR44 (or higher).
     
  10. joshjr

    joshjr Hall Of Fame

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    NE Oklahoma
    If it winds up working this way, I probably wont ever do it unless its one of my leased receivers. At some point I plan to phase all my leased equipment out. A owned HR34 will be expensive so it may be some time before I have all owned equipment.
     
  11. n3vino

    n3vino Godfather

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    Leon...
    I qualify for an upgrade to a genie on May 2nd. I was told that any of my equipment will qualify. But I might keep what I have, and just add the Genie. They will have to upgrade my swm, and run a cable to one of the bedrooms. I was told there was no charge, but I expect to pay for the new cable, depending on how it is run. I have 4 tuners in all plus the Genie would be 9.

    But this is in Texas. That's how the Navy Chief Petty Officer from Kingsville, Texas was able to get his HR34.
     
  12. loveshockey

    loveshockey Godfather

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    Lancaster, NY
    Wish they would enable some way for us to move items in our playlist to another receiver...

    If I have a 50% full DVR of things that I haven't watched yet, right now I would just
    lose them or have to rerecord them(assuming I have to turn in the receiver if I upgrade)...
     
    1 person likes this.
  13. scoop8

    scoop8 Godfather

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    Jul 18, 2009
    Dallas TX
    That is the one big issue that I'd like to see happen with DTV in conjunction with the external HDD issue incompatible (married to the boxes) with new boxes.
     
  14. Singe0255

    Singe0255 Cool Member

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    Jan 7, 2011
    Some clarification on the changes coming to the Protection Plan. This information was communicated to Protection Plan subscribers through bill inserts or e-mails. The notices started March 6th.

    • The following changes are scheduled to take effect starting May 16, 2013:

      New Benefits
      One equipment upgrade to an HD-DVR, TiVo HD-DVR, or Advanced Whole Home DVR (Genie and clients) every 2 years at no additional cost (beyond the monthly charge).
    • No fault coverage for unintentional and accidental damage from handling the DIRECTV system.
    Monthly Fee
    • The monthly fee increases $2 from $5.99 to $7.99.
      Note: Customers who have had Protection Plan for less than 12 months have a price protection, and they will receive a $2 credit on their bill until the 12 month period ends.
     

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