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Protection Plan review

Discussion in 'DIRECTV General Discussion' started by n3vino, Jun 25, 2012.

  1. wingrider01

    wingrider01 Hall Of Fame

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    real simple, owned recievers and dvrs get replaced by owned units if you have the protection plan. Prefer to always have owned recievers.

    Not all people are lucky enough to get a truck roll cost waived or a defective lnb replaced for free. Given the new attittude towards discounts and gimmies the days of the free truck roll / replacement parts are numbers, no tech is going to replace a item out of their stock for free if they are not sure that it will be replaced in their inventory when they turn in the ticket.

    You consider it flushing your money down the drain, personnally I don;t, but in the end it is each and ever end users decision. While they mave have "always" given it to you for free in the past you have zero certainity that they will "always" give it away free in the future unless you have a crystal ball that proves it differently. you are using to many generalized assumptions in your statement
     
  2. raott

    raott Hall Of Fame

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    Unless your receivers are owned, or your dish is getting hit by lighting every month, the PP is a complete waste of money.
     
  3. wingrider01

    wingrider01 Hall Of Fame

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    which is why it is a personal decision, I considering hitting the local McChoke or Burger King for a 7 dollar item that barely qualifies as food a complete waste of money - MRE's taste better. Different strocks for different folks.
     
  4. wahooq

    wahooq New Member

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    Tulsa, OK
    Rich ERP is not protection plan
     
  5. wahooq

    wahooq New Member

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    Tulsa, OK
    See my post #49
     
  6. DodgerKing

    DodgerKing Hall Of Fame

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    A good solution for spare parts. Anytime a neighbor moves or cancels their service ask them for their dish. Keep their dish and multi-switches, and then whenever you need to replace anything you have your own spare parts.

    When they move and cancel DirecTV or use movers connection, DirecTV makes them keep the dish, LNB, switches, and all hardware connected to the house for the new owner. Even if they cancel without moving, the only equipment they want back are the leased receivers/DVRs with the remotes.

    If they cancels, most of the time they do not want to keep the dish on their roof and they throw it away or sell it. Ask them if you can have it.

    If they move ask the new neighbors when they move into the house with the vacated dish if they are going to use it. Many times they do not and just want to throw it away. Instead of trashing it, ask them for it.
     
  7. SledgeHammer

    SledgeHammer Icon

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    What exactly is the advantage of an owned reciever? I swapped out the hard drive in my "leased" reciever. Who really cares? I have an HR20-700 (or -100). Ok, so if I had an owned box, I could sell it? Big whoop... a whole $100? I'm keeping this box because it has built in OTA. Having an owned box is really overrated since I have yet to see a really compelling reason for it. You spend more $$$ up front and rarely recoup it on a sale.

    Actually, that is not the attitude at all. The attitude of techs nowadays is that they must make the system WORK. DirecTV does not like repeat calls. If a tech is constantly getting callbacks, he's gonna be gone real quick.

    I know I didn't need a new dish or LNBs or wiring or splitters or multi-switch, etc. The guy could have just done a 5 minute re-align and left instead of the 4 hours he spent re-doing everything, changing out the mount, etc.

    Ok, so you spend $72 a year on the PP... how many times have you used it and how many years have you had it?
     
  8. BattleScott

    BattleScott Hall Of Fame

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    One pretty valid reason (for a standard "non-techie" customer) is if you have a need to deactivate and reactivate receivers occasionally (part-time home inhabitants, seasonal rooms, rv's, etc.) In those cases, the owned receivers can be turned off/on without incurring additional fees or committments.
     
  9. Jon J

    Jon J Grouch Extrordinaire

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    Before the lease business model, owning was the only option and there are probably still quite a few of us around. I own three receivers, two are HR20s for the OTA capability. And, if one ever fails, there's the chance the replacement will be a newer receiver although the six I have had replaced have all been equivalent to the failed receiver. I just like the peace of mind the PP provides me.

    And BTW, I've heard that cracking open that leased receiver to replace the HD is contrary to the TOS and may come back to bite you at some point. Just sayin'.
     
  10. wingrider01

    wingrider01 Hall Of Fame

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    7 times last year due to weather
    3 times this year due to blown units

    so 7 @ 49.00 = 343.00 ( I don't depend on trying to sweet talk them into a free truck roll, nor do I refuse service because they don;t have a hr24 on the truck)
    3 owned recievers replaced by owned recivers = priceless

    I spend more then 72.00 on a single night out with my family for dinner and a show, or a night out with friends at the bar, for me it is pocket change.

    the PP costs me less then 1 martinii a month on a night out, well worth the cost with what I charge per hour for technical support, I can work while the tech is two and half stories up working on the issue where as if I had to actually debug I am losing billable time

    Advantage of owning is I can swap out the hard drive without violating the TOS AND I can disconnect the device when I don;t have inlaws over without having to send it back, can disconnect and reconnect at will. Ths alone saves me more then the 6.00 a month for the PP since the currently unneeded units are not costing me 6.00 each per month, so I am actually making money by owning the recievers and deactivating them when they are not needed, takes about 5 or 10 minutes to reactivate
     
  11. SledgeHammer

    SledgeHammer Icon

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    Well, yeah, I guess if you call that much, it's worth it :).
     
  12. DodgerKing

    DodgerKing Hall Of Fame

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    In your case, that would definitely justify getting the PP.
     
  13. wingrider01

    wingrider01 Hall Of Fame

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    live in a area with high winds, miserable storms, rear end deep snow, not to mention the house has nothing around it to break anything that mother nature throws at it. Love the solitutde and the simple fact my nearest neighbor is 10 miles away.

    even if I did not have the number of calls that have been expierenced, would still have the protection plan, cost is minimal as compared to other things
     
  14. Rich

    Rich DBSTalk Club DBSTalk Club

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    Oh, it's worth it. You've just never been hit with the problems some of us have had.

    Rich
     
  15. Rich

    Rich DBSTalk Club DBSTalk Club

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    This is a thread about the PP. What is the ERP, that $20 a month plan that covers electronics?

    Rich
     
  16. Jon J

    Jon J Grouch Extrordinaire

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    ERP = Effective Radiated Power.
     
  17. wahooq

    wahooq New Member

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    Sorry no it refers to the Equipment Replacement Plan....even if you don't have the PP abd your receiver craps out it gets replced for the cost of s/h 19.95....that is for all DTV customers without the protectyion plan
     
  18. billsharpe

    billsharpe Hall Of Fame

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    Actually the PP is pretty cheap when you compare it plus the unit charge with cable companies monthly charges for a DVR.
     
  19. Rich

    Rich DBSTalk Club DBSTalk Club

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    Oh, didn't even know it had a name. I've got six owned HRs and I need the PP for them and the many problems I've had.

    Rich
     
  20. swissin

    swissin AllStar

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    May 25, 2006
    Yet another way to get more money from people!!!!!!
     

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