Hey guys - I had the fan die on my last HR20-700 and D* swapped it out on the PP with a refurbed HR20-100. No issues with getting a refurb or a 100, but the outer case looks like it was spray painted with a cheap silver paint that in no way matches the front face plate. Never seen anything like it before. The unit functions fine and I mentioned it to the rep who activated it, but I'm wondering if I ever have any issues with this unit it D* is going to think I painted it myself. Anyone else ever seen this with a refurb unit?