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protection plan

Discussion in 'DIRECTV General Discussion' started by robl45, Apr 11, 2012.

  1. Davenlr

    Davenlr Geek til I die

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    The point is, if it hits your dish, you are gonna have a lot more fried stuff in your house than the LNB on the dish, which would all be covered by homeowners. $6 a month to protect a $50 part is really dumb, since the receivers would be replaced anyway.
     
  2. CCarncross

    CCarncross Hall Of Fame

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    Jackson
    He upgraded an SD DVR to HD....PP or not it triggers a new 2 year commitment...hence the reason he is now under commitment again. Replacing his defective one he has now will not trigger a commitment extension.
     
  3. raott

    raott Hall Of Fame

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    Nov 23, 2005
    Which is why I put "not an upgrade" in parentheses.
     
  4. CCarncross

    CCarncross Hall Of Fame

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    Jackson
    My bad...since that was already answered before your post I thought you were still questioning what happened.
     
  5. Jodean

    Jodean Icon

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    That WAS the case......that was that mutimillion dollar law suit directv lost about 2 or 3 yeas ago, they unlawfully put people in contracts for replacing THEIR equipment.

    Direct paid out big buck because of that lawsuit.
     
  6. Jodean

    Jodean Icon

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    Not, really....

    We had a lightning storm here last year, i was sent out to replace 5 dead swm lnbs. None of the systems were direct hit.

    Apparently swm lnbs are way more sensitive to lightning, because we had never went out after a lightning storm to replace legacy lnbs unless the whole system was hit.

    On the other hand, when my neighbors house burned down from lightning strike, my insurance gave me about $1000 for my dish system, which was then covered by the lease agreement anyway, all i had to buy was a lnb, dish replaced the receivers because they were theirs.
     
  7. Davenlr

    Davenlr Geek til I die

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    Were the SWM LNB's that burned out grounded correctly? Was the ground wire burnt? Just curious if it was actually from the lightning, or a power surge on the house wiring. That is precisely the reason I keep my whole home entertainment system, including DirecTv and its SWM network on a APC UPS, even though DirecTv says not to.
     
  8. robl45

    robl45 Legend

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    i mentioned it because someone else mentioned that uverse does charge and they don't.

    further people keep mentioned about the dish and the LNB, things that cable and any provider besides satellite don't have. why should anyone have to pay extra for things that are required to get the signal into your house? You don't pay for protection in case the dmark box blows up with other providers do you? as at least one other person mentioned, if you have a phone line, they don't cover the inside wiring, they sure as heck show up and fix the outside box though. The satellite dish is really no different.
     
  9. spartanstew

    spartanstew Dry as a bone

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    Wylie, Texas
    Already answered (several times).

    But to recap for you:

    1. You don't.
    2. The policy is in place to create revenue.
     
  10. Jive Turkey

    Jive Turkey Legend

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    People have different circumstances so there isn't a right answer to "is it worth it?" For the guy who lives in a decent climate and has one receiver, it almost certainly isn't from a monetary perspective (D* wouldn't offer it if the average customer needed it, after all--is it a revenue generator by the company, not an act of kindness). But the family that gets hit by hurricanes or other storms frequently and has 6 DVR's could get great benefit out of the PP.

    We also have different personalities and thought processes. Some will pay the small fee for "peace of mind," while some of us want to cut costs every where we can because wealth isn't created by spending money on stuff that you don't need. That is why some people work 40 hours a week and are happy while some of us work 80 hours a week and wish we had time to do more.

    We are all in different situations and can't use "group think" to decide what is best for each circumstance. Run the numbers, do both an expected and worst case scenario, and decide if $6 is a good investment. If anyone wants to ridicule you for your choice, tell them to smooch your backside.:D
     
  11. BattleScott

    BattleScott Hall Of Fame

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    While I certainly support the closing sentiment, this is supposed to be a "users forum" where we exchange ideas and try to help each other. In that respect, I think it is very important that everyone understands the facts and that they are looking at the right numbers when making their decision.

    Here are the "Big 3" areas that I think have the most "mis-placed" association when it comes to these periodic PP debates.

    #1 - "I have a lot of Receivers / expensive to replace"
    Unless you "own" your receivers, they really should not be part of the equation. The most you will ever have to pay is $20 shipping to replace a defective receiver.

    #2 - "I Can't do it myself (too old, disabled, etc.)"
    This is not a particular reason to have/not have the protection plan. All this means is that in the event you did need service, you would have to pay for it at the time. There are no services, no preferential treatments, etc. available to Protection Plan subscribers that are not available to everyone else.

    #3 - "No Commitment on replacements"
    There is absolutely no difference between protection plan or not when replacing defective leased receivers. The commitment is unaffected in either case.

    There really is only one consideration that needs to be made and it is strictly monetary risk/reward. Is it worth the monthly amount to insure against incurring a potentially higher repair bill should something happen?

    As others have correctly stated, some users have a lot of money invested in high dollar multi-switches, owned receivers, etc. Those users have a better chance of realizing benefit from the plan simply because they have far more investment to proctect. But for the vast majority of users, there simply is not enough investment, or even risk to it, to warrant protection.
     
  12. Jodean

    Jodean Icon

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    They were all grounded, no signs of burned anything. Just dead lnb. All those jobs still in working order since the new lnb was installed.

    Seeing how nothing else in the house was damaged by the storm, even if you call it a surge......thats unacceptable that a swm lnb is the ONLY thing lost due to the lightning.......and of course the customer has to pay for it.

    The customers also had to pay for the incompatible lnbs to be switched out a year and a half ago when direct was sending out bad lnbs ( the ones that didnt work with h24-700's)........really??? They produce a part that doesn't work and the customer has to pay for it??

    Very bad practice.
     
  13. MrShowtime

    MrShowtime Legend

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    on the subject of receiver types, you are mis-informed. The warehouse is at the mercy of DTV just like you are, and the boxes that come in are first in, first out. I haven't seen an HR24 in our warehouse in two weeks, and there would be no way for me to get one for you if you absolutely had to have one. So your plan could keep you waiting a couple weeks for a specific model replacement


    I remember that, but it was something with the software on the h24-700s and all you had to do was swap a legacy kaku lnb on, download software, then swap back to a swim lnb. its a pain for you but no charge for the customer
     
  14. n3vino

    n3vino Godfather

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    Leon...
    If that's the case, what extra work would you have to do, and what extra equipment would you bring in order to replace an HR24with a lesser model, seeing as how the HR24 has a built in decca? It's decca, right? In addition, all my wiring is through the inside walls. Would you have to run additional wiring from the dish, or just from the wall? How about the H25?

    If I didn't have the PP, could I do the job myself, or would I have to pay someone to do the job?
     
  15. MrShowtime

    MrShowtime Legend

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    the only thing you would need to add on is a reciever deca, no extra wires or anything.

    As for the h25s, they are swim only, we haven't been low on them since they came out, but in a pinch you could put in an h24, or an h21/h23 with a reciever deca and get the same exact functionality (just a larger sized box)
     
  16. n3vino

    n3vino Godfather

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    Leon...
    How about the HR24 with a lesser model? JUst add a decca?

    I have an HR24, two H25's, a slimline dish, LNB3 with Swm.

    It's like I said in an earlier post. If it turns out that there is no advantage in replacing the H25's with H25's, and the HR24 with the same model, by having a tech come out, I will cancel PP.
     
  17. joshjr

    joshjr Hall Of Fame

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    NE Oklahoma
    Not always the case. If he lives in a MPEG 4 area they would have to upgrade it to HD equipment for free. In that case they shouldn't add a new 2 year agreement to the account. I do agree that is why it happened in this case more than likely though. Although I dont understand what happened to the old SD box. I would of sold it and used its earnings to help fund a owned HD box.
     
  18. inf0z

    inf0z Legend

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    The biggest thing that you are missing out on in your argument is any cable, fiber optic, or telephone company will levy taxes to service their lines. No such tax levy exists for satellite companies.
     
  19. ts7

    ts7 Mentor

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    Umm... Only units of government levy taxes and govt is who to blame for any taxes on your bill. Granted some of the taxes levied may go to support infrastructure but they are still levied by the govt. Service providers charge fees and may pass on govt mandated fees (such as USF).
     
  20. inf0z

    inf0z Legend

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    Oct 15, 2011
    So you are telling me that the government decided to just give them that money out of the kindness of their heart?
     

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