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QAS Visit

Discussion in 'General DISH™ Discussion' started by HD IS MY LIFE, Mar 23, 2012.

  1. HD IS MY LIFE

    HD IS MY LIFE Cool Member

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    Apr 29, 2011
    I'm having reception problems on my HD Channels and I'm getting a visit from a DISH Quality Assurance Specialist tomorrow. Can anyone please tell me what my rights are as a customer if the problem cannot be fixed? Can Dish let you terminate your contract or give you a discount to keep you as a customer. I had to sign a new 2 year contract with the Hopper:confused:
     
  2. P Smith

    P Smith Mr. FixAnything

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    W.Mdtrn Sea
    They will fix it.
     
  3. boba

    boba Hall Of Fame

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    May 23, 2003
    You signed a 24 mo. contract, they own you for 24 months. The Hopper is a brand new product expect problems, they will solve them sooner or later you are the one that agreed to be a BETA tester.:):):)
     
  4. garys

    garys Hall Of Fame

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    Nov 4, 2005
    Problems do pop up, if you had no problems with channels for a while and just lost them, it should be a problem that can be fixed unless you developed a line of site issue. They will do their best to fix your problem, but it will not cancel your contract. Only discount may be if you lowered your programing package.
     
  5. HD IS MY LIFE

    HD IS MY LIFE Cool Member

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    Apr 29, 2011
    I actually noticed the problem 3 days before my hopper install and at first thought it was happening only on 1 receiver, didn't make that much of a big deal knowing I was getting a new hopper shortly. I had my new system setup on monday, noticed the problem again and the tech made a return visit the next day. Still no fix, Called Dish and they sent a different tech today. The tech practically did everything for a possible solution, Changed the Dish, changed the LNB a second time and the Duo Node to a Single Node, Nothing. That's why I'm concerned
     
  6. garys

    garys Hall Of Fame

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    Nov 4, 2005
    Possibly a wire or a connection.
     
  7. P Smith

    P Smith Mr. FixAnything

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    W.Mdtrn Sea
    On different phases and/or bad ground/neutral wire.
     
  8. Inkosaurus

    Inkosaurus Icon

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    Jul 29, 2011
    Not true.
    When i worked in Loyalty (Retention basically) at dish network my Supervisor actually waived the ETF on a brand new customer, From what i recall they had like 4 tech visits in a month to correct signal issues that never could be fixed.


    If your already at the point where a Field Service Manager (proper term for them ;)) is going out there and it still cant be fixed then something can be done for you. Just hope you dont run into a tool on the phone, and if you do hang up and try again :p
     
  9. tommiet

    tommiet Godfather

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    Dec 28, 2005
    Easy fix... Call them EVERYDAY and ask them to send someone out.. They will ask YOU if its OK to pull the plug!
     
  10. dmspen

    dmspen Hall Of Fame DBSTalk Club

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    Dec 1, 2006
    Los Gatos,...
    I had this happen a few years ago. After a 622 replacement and upgrade to DISH 1000 antenna, my signal would drop out dozens of times per day. 3 techs came out and couldn't fix it. Finally a QA came out. After inspection, he ordered a complete rewire and a new antenna/LNB. Lo and behold this solved the problems.

    I don't think we ever figured out where the issue was.
     

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