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Quality control in the refurbishment shops

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by tkrandall, Jul 30, 2007.

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  1. tkrandall

    tkrandall Hall Of Fame

    Oct 3, 2003
    Does DTV have quality control issues in the refurbishment shops? The first two replacement HR-20s they sent me last week had obvious deficiencies (popping/crackling audio on one, no audio on the HDMI output on the other - along with noticable system vibration I guess from the disk drive)

    What kind of "testing" do they go through before they are sent out? Or does DTV just like keeping FEDEX rich?
  2. Drewg5

    Drewg5 Icon

    Dec 15, 2006
    St. Louis
    I have only gotten one referb, it is my old TiVo unit. What ever was wrong with it was fixed
  3. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    Jun 18, 2006
    There are probably some issues which are harder to see on the test bench, and I'll tell you after 20 years of diagnosing PC problems, there are always things that work when the tech is there and not when he's not.
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